Callum and his colleague at carpetright Epsom very kindly again donated some carpet tiles for our cat charity. The carpet is such good quality and the cats in our care love to sleep on the tiles! When... See more
Company replied
Location
Switch location102 High Street, KT19 8BJ Epsom, Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to use a voucher and it would not activate, the Epsom store manager went out of his way to try to help me by ringing the all for one voucher company and also tried to set up a payment card st... See more
Company replied
Callum went above and beyond to ensure we were able to get our carpets on time. Ours wasn't a straightforward purchase and we were very tight on time. Nevertheless, he ensured that everything went... See more
Company replied
Had a great shopping experience at the Epsom Outlet. Muhammad Abbas went out of the way to make sure we got what we wanted and was a very knowledgable and friendly chap. Great store, Great products an... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
102 High Street, KT19 8BJ, Epsom, Surrey, United Kingdom
4.7
Excellent
305 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carpetright Limited - Epsom
Hi Anthony,
Pleased to hear about the pleasant service you have had.
Thank you for your review.
Regards
Dean
Awful customer service at Epsom store
Awful customer service at Epsom store. Was confirmed a fitting date, took day off work and removed carpet only to wait half the day, nobody to turn up. Nobody answers phones, had to call main switch line only to be told there that carpet is actually out of stock and will be for at least another couple of weeks. In the meantime we have no carpet, dangerous bare floor with small children, and no apology. Would not recommend and will never use again
28 June 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Michelle,
I am sorry to hear about the experience you are having.
Please email the details and your order number to customer.service@carpetright.co.uk so we can investigate.
Regards
Dean
Fantastic service, lovely staff
Callum and his colleague at carpetright Epsom very kindly again donated some carpet tiles for our cat charity. The carpet is such good quality and the cats in our care love to sleep on the tiles! When we need our own carpet replaced, we won't consider going anywhere else! Thank you Callum!
18 June 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Meg,
Pleased to hear about the fantastic service you have had from Callum and the team.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Epsom
Hi Bozena,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
I wanted to use a voucher and it would…
I wanted to use a voucher and it would not activate, the Epsom store manager went out of his way to try to help me by ringing the all for one voucher company and also tried to set up a payment card style payment code as well. we could not fix the issue so he gave me a good deal. I am having cancer treatment and it really gave me a lift that day receiving care and kindness in the store.
5 June 2024
Reply from Carpetright Limited - Epsom
Hi Francina,
Pleased to hear about the experience you have had and the good deal with your order.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Epsom
Hello Lee,
Thank you for your review. I am pleased to hear our Epsom branch were helpful!
Kind regards,
Abbie
Reply from Carpetright Limited - Epsom
Hi Delilah,
Pleased to hear about the great experience you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Epsom
Hi Roger,
Pleased to hear about the hassle free experience you have had.
Thank you for your review.
Regards
Dean
Still no one has gotten back to me…
Still no one has gotten back to me about the runner that was badly fitted and the dodgy carpet. Again don’t use this company….they take liability for nothing.
My reply:
Hi Dean,
I’ve done that. But your company have told me the closed the case as hey take no liability for the people they recommend. So I’m not left a two creases in carpet and a runner that is already coming away from stairs.
1 December 2023
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Jenny,
I am sorry to hear about the experience you are having.
Please email the details and your order number to customer.service@Carpetright.co.uk so we can investigate.
Regards
Dean
Returning client to Epsom
Returning client to Epsom , always recommend this place to friends, great charismatic team
15 April 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review and recommendation.
Regards,
Amalia
Reply from Carpetright Limited - Epsom
Hi David,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
Callum went above and beyond to ensure…
Callum went above and beyond to ensure we were able to get our carpets on time. Ours wasn't a straightforward purchase and we were very tight on time. Nevertheless, he ensured that everything went smoothly, despite potential stock issues and the short lead time. We are so grateful to Callum!
2 April 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Kate,
Pleased to hear how helpful Callum was for you
Thank you for your review
Regards,
Amalia
Calum was very helpful and efficient on…
Calum was very helpful and efficient on the two occasions I visited the Epsom store.
3 April 2024
Reply from Carpetright Limited - Epsom
Hi Jane,
Pleased to hear about the helpful and efficient service you have had from Calum.
Thank you for your review.
Regards
Dean
Large range of vinyl
Large range of vinyl, much easier to choose IRL than on internet. Salesman helpful but not pushy.
1 April 2024
Reply from Carpetright Limited - Epsom
Hi Wren,
Pleased to hear about the helpful service and large range you have found with us.
Thank you for your review.
Regards
Dean
Excellent service in the shop
Excellent service in the shop, excellent work by the carpet fitters
28 March 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Paul,
Really pleased to hear about the excellent service you have had in store and by the fitters.
Thank you for your review.
Regards
Dean
Attentive & Knowledgeable
The young man who first served us was attentive and knowledgeable without being pushy. He gave us our options, best advice and then allowed us to choose. Great experience.
11 March 2024
Reply from Carpetright Limited - Epsom
Hi Julia,
Pleased to hear about the attentive and knowledgeable service you have had.
Thank you for your review.
Regards
Dean
Great service
Great service, quick and easy to get our carpets ordered and fast delivery
13 March 2024
Reply from Carpetright Limited - Epsom
Hi Claire,
Pleased to hear about the great service you have had and how quick and easy the process has been for you.
Thank you for your review.
Regards
Dean
Highly Recommended!
Callum was incredibly helpful, to the extent that I can say its the best customer service I have ever experienced. Both Callum and his assistant went above and beyond to produce multiple quotes for me during my visit in-store. After sale communications were great, timescales were met for delivery, and the carpet fitters Tony and his assistant were very friendly. I will be returning to the shop soon to purchase another carpet for my new home!
20 February 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi Steven,
Pleased to hear about the helpful service you have had from Callum and Tony.
Thank you for your review.
Regards
Dean
Beautiful carpets
Beautiful carpets. Great selection and staff were very helpful. Our cat loves the new carpet.
3 March 2024
Unprompted review
Reply from Carpetright Limited - Epsom
Hi,
Pleased to hear about the helpful service, good selection and how beautiful your new carpet is.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Epsom
Hi Karen,
Pleased to hear about the good service that you received from our team
Thank you for your review.
Regards,
Amalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.