We were served by a lovely young gentleman named Craig who i believe was new to the shop . he was very kind and patient with myself and my wife. He sorted all our requirements and booked our fitt... See more
Company replied
Location
Switch locationUnit 7 Westway Retail Park, 27 Castlecary Way, G68 0FR Glasgow - Cumbernauld, Glasgow, GB
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See what reviewers are saying
The staff were very helpful and friendly. We got good advice about the carpets we were looking at and explained the difference in the type of underlay we would need .
Company replied
The total lack of communication once the order is in place and the monies have been taken. No advice other than what is written on the receipt as to delivery times. tried calling the store to get an u... See more
Company replied
The right amount of guidance and assistance was judged perfectly, choosing of carpet was therefore done efficiently and sale and fitting processed quickly.
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Unit 7 Westway Retail Park, 27 Castlecary Way, G68 0FR, Glasgow - Cumbernauld, Glasgow, United Kingdom
4.8
Excellent
81 reviews
Hasn’t replied to negative reviews
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Great service!
Holly from the Falkirk store (working in Cumbernauld) was very helpful, she helped me work out how much carpet I would need and helped me get the best deal. She also helped me find laminate flooring, I was able to get all of the flooring I require for my whole flat in one visit, very satisfied with the deal and service from this visit.
4 February 2023
Reply from Carpetright Limited - Cumbernauld
Hi Amy,
Very pleased to hear about the great service you have had from Holly throughout the process.
Thank you for your review.
Regards
Dean
My new carpet
The staff were very helpful and friendly. We got good advice about the carpets we were looking at and explained the difference in the type of underlay we would need .
12 January 2023
Reply from Carpetright Limited - Cumbernauld
Hi Ranson,
Really pleased to hear how helpful and friendly the team were for you.
Thank you for your review.
Regards
Dean
The service was excellent and very…the service finding and buying was so easy
The service was excellent and very professional sorted us out with a carpet in no time very patient
14 January 2023
Reply from Carpetright Limited - Cumbernauld
Hi Marion,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
The lady who dealt with my purchase was…
The lady who dealt with my purchase was pleasant and professional at all times. Very happy wih everything
12 January 2023
Reply from Carpetright Limited - Cumbernauld
Hi Dorothy
Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.
Kind regards
Dilan
Perfect guidance and quick purchase at a great price
The right amount of guidance and assistance was judged perfectly, choosing of carpet was therefore done efficiently and sale and fitting processed quickly.
12 January 2023
Reply from Carpetright Limited - Cumbernauld
Hi Julie
Thank you very much for your feedback! It's brilliant to hear that you were able to get the products you needed and that you were happy with our team’s service.
Kind regards
Dilan
Reply from Carpetright Limited - Cumbernauld
Hi Iain
I’m so pleased to hear that you’re happy with our services, thank you for your feedback. 😊
Kind regards
Dilan
My husband and I met Holly at your…
My husband and I met Holly at your Cumbernauld store, she was so helpful and extremely informative in helping us pick our new carpet made shopping a pleasure.
5 January 2023
Reply from Carpetright Limited - Cumbernauld
Good morning
Thank you for your feedback, it’s really appreciated, and we look forward to seeing you again.
Kind regards
Dilan
Our visit to Carpetright.We were served by a lovely young…
We were served by a lovely young gentleman named Craig who i believe was new to the shop .
he was very kind and patient with myself and my wife.
He sorted all our requirements and booked our fitting date to suit us.
very pleasant experience.
W Mclachlan MBE
15 December 2022
Reply from Carpetright Limited - Cumbernauld
Hi William
Thank you very much for your feedback! It's brilliant to hear that you were able to get the products you needed and that you were happy with our team’s service. We will make sure to share your wonderful comments and look forward to seeing you soon.
Kind regards
Dilan
Great priced carpet.
You had what I was looking for in store at a very good price and the staff member was very helpful, friendly and professional.
4 December 2022
Reply from Carpetright Limited - Cumbernauld
Hi Graham,
Really pleased to hear about the good price you have had and how helpful the team were for you.
Thank you for your review.
Regards
Dean
Friendly staff in-store and the carpet…
Friendly staff in-store and the carpet fitted was extremely kind and couldn't do enough we are 50 years married as many carpets later he's the best fitted ever
2 December 2022
Reply from Carpetright Limited - Cumbernauld
Hi Carol,
Pleased to hear how friendly the team were for you.
Thank you for your review.
Regards
Dean
Really helpful great customer service
26 November 2022
Reply from Carpetright Limited - Cumbernauld
Good afternoon
That’s great to hear! Thank you for taking the time to leave your feedback.
Kind regards
Dilan
Salesman was very helpful and friendly. Bedroom Carpet
Salesman was very helpful and friendly.
24 November 2022
Reply from Carpetright Limited - Cumbernauld
Good morning
Thanks so much for taking the time to leave your feedback, it is important to us and we use it to try and improve our services.
Kind regards
Dilan
A great experience
Sales guy was knowledgable helpful and friendly. He guided us without being pushy.
20 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Gary,
Pleased to hear how helpful and friendly the salesman was for you.
Thank you for your review.
Regards
Dean
Pleasant staff
20 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Lynn,
Pleased to hear how pleasant the team were for you.
Thank you for your review.
Regards
Dean
Excellent in store service
19 November 2022
Reply from Carpetright Limited - Cumbernauld
Good morning
That’s great to hear! Thank you for taking the time to leave your feedback.
Kind regards
Dilan
Excellent service
Excellent service! Quick and easy to purchase and both retail advisor and surveyor were fantastic
12 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Mrs Kerr
That’s great to hear! Thank you for taking the time to leave your feedback.
Kind regards
Dilan
Customer service was excellent,
12 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Tommy
Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.
Kind regards
Dilan
not the best of experience
The total lack of communication once the order is in place and the monies have been taken. No advice other than what is written on the receipt as to delivery times. tried calling the store to get an update, rang for a full 10 mins before hanging up and using my lunchbreak to visit the store. Told that the delivery would be the next Tuesday and someone would be in touch. There was no contact from the store and a 2nd visit was required. Turns out the delivery had happened on the Tuesday but the staff were too busy to process further. Not a very good experience overall.
10 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Jim,
I am sorry to hear about the lack of communication and poor service you have had.
We will make sure things improve going forward.
Thank you for your feedback.
Regards
Dean
Customer service assistant very helpful…
Customer service assistant very helpful and pleasant. Overall a very good experience.
5 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi,
Very pleased to hear how helpful and pleasant the service was for you.
Thank you for your review.
Regards
Dean
Very helpful advice
4 November 2022
Reply from Carpetright Limited - Cumbernauld
Hi Janice,
Pleased to hear how helpful the advice was for you.
Thank you for your review.
Regards
Dean
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