The sales person Dannii was so helpful and easy to talk to, she was able to answer all my questions about the different ranges of carpet without trying to influence my decision. There were great time... See more
Company replied
Location
Switch locationThe Peel Centre, Skimped Hill Lane, RG12 1EN Bracknell, Berkshire, GB
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See what reviewers are saying
I can highly recommend Rahul from the Bracknell branch of the company. Very professional, friendly and knowledgable. We were not sure what carpet to chose (except the colour) and this is where Rahu... See more
Company replied
I was serve by dannii in the bracknell store. Not only did i received brilliant service but was extremely helpful in decided which carpets to pick for areas of my home. She was incredibly approachable... See more
Company replied
Danii was fantastic. We have been in a few times to sort out mums quite etc. The last time was to order and pay. There was a slight issue as the quote had expired as mum was in hospital for 6 weeks. A... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
The Peel Centre, Skimped Hill Lane, RG12 1EN, Bracknell, Berkshire, United Kingdom
4.6
Excellent
342 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
3 July 2024
Reply from Carpetright Limited - Bracknell
Hi Michelle,
Pleased to hear about the very good service you have had.
Thank you for your review.
Regards
Dean
The Bracknell staff
The Bracknell staff were very helpful and quick to respond quotation same day.
13 July 2024
Reply from Carpetright Limited - Bracknell
Hi Nigel,
Pleased to hear about the quick and helpful service you have had.
Thank you for your review.
Regards
Dean
Very helpful and prompt service
Very helpful, from walking off the street to sending someone round next day to measure and date booked in to fit it in a 2 week time period, taking hassle out of having to get carpet fitters as well, looking forward to job being completed
28 June 2024
Reply from Carpetright Limited - Bracknell
Hi James,
Pleased to hear about the helpful and prompt service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Bracknell
Hi Kim,
Pleased to hear about the helpful and accommodating service you have had.
Thank you for your review.
Regards
Dean
We needed a cheap carpet to replace one…
We needed a cheap carpet to replace one in a flat we rent out. Carpetright had one in stock that was adequate and they could fit it two days later. However there were hidden costs (Fitting Arrangement Service £40.50, Preparation & Delivery Package £39.99) which I consider should be incuded in the fitting charge of £145.80. They also charged for 4 cans of spray adhesive at £55.96. Screwfix sell similar spray adhesive for £4.99, and for the size of the carpet I believe it needed less than 2 cans. The lesson is not to use their fitting service.
23 June 2024
Reply from Carpetright Limited - Bracknell
Hi Alan,
I am sorry to hear you feel this way about the charges.
Thank you for your feedback.
Regards
Dean
Service was good but no advice if I…
Service was good but no advice if I could get free underlay on the carpet I order, as advertised by you.
17 June 2024
Reply from Carpetright Limited - Bracknell
Hi Amalia,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
Staff very helpful and pleasant.
7 June 2024
Reply from Carpetright Limited - Bracknell
Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
Excellent customer service
1 June 2024
Reply from Carpetright Limited - Bracknell
Hi David,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
Great service and efficient staff
Great service from Rahul at your Bracknell branch. I will be using you again.
21 May 2024
Reply from Carpetright Limited - Bracknell
Hi Matt,
Pleased to hear about the great service you have had from Rahul.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Bracknell
Hi Ian,
Pleased to hear about the friendly and prompt service you have had.
Thank you for your review.
Regards
Dean
New carpet.
The sales advisor Rahul was very helpful and kept us informed.
The surveyor Pratima was very good and not too long to wait for fitting.
2 May 2024
Reply from Carpetright Limited - Bracknell
Hi,
Very pleased to hear about the helpful service you have had from Rahul and Pratima.
Thank you for your review.
Regards
Dean
Salesperson was very helpful gave us…
Salesperson was very helpful gave us the info we needed and booked us in for delivery and fitting…all done within 20 minutes or so
1 May 2024
Reply from Carpetright Limited - Bracknell
Hi Maureen,
Pleased to hear about the helpful service you have had and how quick the process was for you.
Thank you for your review.
Regards
Dean
Very helpful and Knowledgeable staff in Bracknell branch.
Very helpful and Knowledgeable staff (Rahul) in Bracknell branch. Ref : 45711085.
Strongly recommend.
1 May 2024
Reply from Carpetright Limited - Bracknell
Hi Radostina,
Pleased to hear about the helpful and knowledgeable service you have had from Rahul.
Thank you for your review.
Regards
Dean
Terrible customer service
The male shop assistant that served me wasn’t particularly helpful, I found him uninterested in what I was saying, not helpful in showing me different carpets and not trying to be pleasant in anyway. I do not plan to shop there again. He needs to realise that he is not the only carpet shop I will go elsewhere in future
27 April 2024
Reply from Carpetright Limited - Bracknell
Hi Chris,
I am sorry to hear about the experience you have had in store.
We will investigate to see what we can do to put this right.
Regards
Dean
Reply from Carpetright Limited - Bracknell
Hi David,
Pleased to hear about the straightforward process you have found with us.
Thank you for your review.
Regards
Dean
Fantastic experience
Fantastic experience. Great selection with competitive prices. The staff are very helpful and knowledgeable.
16 April 2024
Reply from Carpetright Limited - Bracknell
Hello,
Thank you for your review. I am pleased to hear we were able to meet your expectations with our prices.
Kind regards,
Abbie
Reading Store could learn something from Bracknell
Everything went seamless in the Bracknell store compared to the circus we had in Reading. It was all smooth and plain sailing in ordering the carpet we wanted , none of the well we can have this but it will take longer to get bits from the north , then to newbury , then this and then that which we had in Reading!! Highly recommend using the Bracknell store and will be back when we look at other rooms to be done for sure!
16 April 2024
Reply from Carpetright Limited - Bracknell
Hello,
Thank you for taking the time to write us a review. I am really pleased to hear that you had a positive experience in our Bracknell branch. It is always lovely to read glowing feedback such as yours.
I hope you have a nice weekend!
Kind regards,
Abbie
Was really happy with what I bought and…
Was really happy with what I bought and customer service was good x
15 April 2024
Reply from Carpetright Limited - Bracknell
Hello Charlene,
Thank you for your review. I am really pleased to hear that you are happy with your purchase and that the customer service you received was good.
Kind regards,
Abbie
Very simple procedure and very helpful…
Very simple procedure and very helpful member of staff!
30 March 2024
Reply from Carpetright Limited - Bracknell
Hi James,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Helpful
Helpful, courteous shop assistant (Asif). Explained the procedure for booking fitter clearly.
Thank you.
27 March 2024
Reply from Carpetright Limited - Bracknell
Hi Chris,
Pleased to hear about the helpful and courteous service you have had from Asif.
Thank you for your review.
Regards
Dean
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