I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About CarParts.com
Written by the company
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very pleased with auto parts with…
I’m very pleased with auto parts with the price and delivery been ordering parts for several years and they always have everything ready to ship, I haven’t walked into a auto parts store since I discovered this amazing service
Easy to find the parts I need at a very…
Easy to find the parts I need at a very good price.
Cheap and delivered fast
Parts w re easy to look up prices are…
Parts were easy to look up prices are really good and easy checkout can,t get much better than that
Everything was easy and with no problems
My Favorite Online Auto Parts Company My order was placed on 9/5
My order was placed on 9/5, which happened to be on the Labor Day weekend. I was given the tracking information and was able to track my order via USPS tracking. My CarParts sales agent was very helpful and professional. My delivery date was scheduled on 9/12, however I received an email saying that it would be delivered on 9/14…I reached out to CarParts salesman..Victor on 9/15 because I had not received the part. He was very helpful and tracked the part, USPS was showing the part in transit, so Victor advised that we would give USPS at least another day to deliver the part. USPS delivered the part on 9/16. I have been doing business with CarParts over a 3 year period and they have been a great company to deal with! I would recommend all of my family members and friends to shop for all the parts that they need.
To many questions
I followed you drop down menu and still…
I followed you drop down menu and still got the wrong part
They provided an exact replacement fuel…
They provided an exact replacement fuel pump and float sensor for our Hyundai Azera. Local parts suppliers wanted up to $700, dealers were $1200 just for the part.
I got it here on carparts.com for $200, shipped to me in 3 days. Fit perfectly, was an exact replacement part as they stated, and the car started right up afterwards. Problem fixed in about 2 hours for me.
Absolute terrible company
Absolute terrible company, please beware of this website. NEVER ORDER FROM HERE
prhigher priceiced .higer then rock auto did not know is when i bought it
was priced higher then rock auto same part
Great Customer Service
Great customer service in addition to providing quick shipping of quality merchandise at reasonable prices.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.









