Carolinadressroom Reviews 

I have been a customer of CDR for about 5 years the clothing is great but recently in the last year sadly the customer service is non existent I ordered a skirt and waited patiently for a month for it so decided to message to see what was happening I was told she would chase it up by the owner, another week passed so I messaged again by this time I was getting fed up of waiting so asked for a refund the owner said would pass it on to their accounts department another week passed and nothing! No explanation or apology I messaged again the owner then said she would chase, it up again! I messaged again asked for refund again she then said it had been despatched it finally turned up I bought it on August 11th and finally got it on September 28th and when it arrived she had sent the wrong size, too big!!!!!! I got the impression that the owner really doesn't give a monkeys to be honest I will not be shopping there again as I had trouble with my previous order before that I am upset and no longer trust CDR sorry to say

Since having made a few orders with the company, I wanted to give an updated review of my experience.

Firstly, I love the ranges on offer and the prints. I've found that Tea and Rizzo dresses suit me the best and they come in so many stunning designs. I have pretty much replaced my wardrobe with this brand and I've had so many compliments. In addition to this, as a plus sized autistic woman, the material is an absolute dream. No scratchy material or seams. I also like that being plus sized I'm not reduced to leopard print and spotty designs, which seems to be the majority of mainstream retailer designs for anyone above a UK 16.

Secondly, I wanted to highlight one of the employees, Natalie, who runs the lives. She is an absolute asset to the company. I have purchased many products from the live sales which I feel have always been conducted fairly. Rules are pretty clear and I've had some amazing offers from partaking in these sales. It is a fastest finger set up, so yes, if there is limited stock you may miss out. However, I have no issues with how the lives are ran and Natalie does a great job in running them, so thank you.

Another plus point is to the packers. I've had parcels delivered where I've had notes to tell me orders have been split with relevant additional tracking numbers, or if I size I ordered wasn't available, they've substituted with the next size. The latter might not work for some, but as someone who straddles the 2 and 3 sizes, it was much appreciated.

I've had no issues with pre orders so far. Everything has arrived as promised and in the correct designs and sizes. I like the pre order system as I sit within the popular size which is often sold out by the time it goes to the live sales.

There's only a couple of minor issues that I feel could lead to customer frustration.

The first is to do with dispatch times. I've had parcels 'dispatched' at the same time, with some arriving within a week and others still showing as Royal Mail expecting them. I'm not sure if it is the case of the labels being printed and then there being a wait to be collected, or if the delay is RM side. For example, I ordered some items off a live sale on 5th September and it still shows as RM expecting it, however other customers have received theirs as I've seen through the Facebook groups. I don't mind waiting for the items but I'm just not sure whether my parcel will arrive within a matter of days, or if I'll be waiting a few weeks. As the live sales are products already in the warehouse ready to go, I would have thought these would arrive fairly quickly. Again, I appreciate that there might be higher demand than there is staff to process orders.

The second is related to the websites. I personally find them easy to navigate, however it would be great if there was the ability to search via size. It would just save a lot of time. Hopefully in the future this could be considered.

Lastly, there is the access to customer service. I've never used the email addresses but have contacted the main Facebook page. The first time I messaged there was a prompt reply, but then I did have to follow up to ask about my order. The second query was never responded to. Again, totally appreciate that there are a lot of customers and maybe not a lot of staff who answer the inbox, but this is an area that garners a fair few complaints as demonstrated on this page. This could be a great job opportunity for an apprentice or a dedicated social media officer - just an idea!

I would still purchase from the company and overall I'm pleased with my experience. There is just the odd thing that could be ironed out that would achieve a stellar shopping experience.

Edit - I think the only other thing that spoils the experience, which isn't on the company, is people buying off the lives and straightaway putting them on Vinted for 2-3x the cost. Definitely frustrating when people buy lots of the reduced stock just to resell on for profit, as that's not really in the spirit of the lives. You'll get folks like this in every fan group but it's something I've noticed in the last month or so and it's disappointing. Hopefully the lives continue as there are plenty of people who genuinely want to build up their collection.

I had left a better review as hadn't had any issues before, but recently all that seems important is getting the preorders in. Items are advertised as 'going online later' then they never appear. Offer codes get advertised then don't materialise. Questions or comments on the Facebook page directed to the owner get repeatedly ignored. I'm honestly surprised the business is sustainable with the kind of attitude they have!

Great clothes, lots of options for plus size people. But absolutely diabolical customer service. You get completely ghosted for days on end, and are even lucky to get a response back at all. The owner protests that she wants to improve it, even goes to the lengths of asking her customers for feedback in order to improve it, yet does absolutely nothing different .
To me, thats the definition of madness, repeating the same mistakes , and expecting a different outcome! It’s been like this for years, which is such a shame. Save yourself the hassle and shop elsewhere!

I have bought from CDR many, many times. Their dresses are my favourite.

Recently they posted on Facebook asking customers to leave reviews on trust pilot because they had realised they only had 2 stars. I thought this might mean they read the reviews and that their customer service needs more work.

But sadly I've had another negative experience. I ordered a dress for a special occasion. I got an email to say they miscounted stock and they were refunding me. This was disappointing but mistakes do happen. What annoyed me though was that they got more in stock a couple of weeks later. They could have told me they were expecting more and offered to put one aside for me. I messaged them to see if this would be possible when I saw the 'coming soon' post and they read it but didn't reply. I sent another a few days later, same thing happened.

Ordered another bundle of skaters as absolutely love this new design. Delivered super quick and all dresses are perfect 😍 Thanks 😊 x

Just received my new maxi dresses. They are amazing! I love the bluey fabric. Ghostbusters is one of my fav films. The dress is made so stunning. I really want some more. Thank you as always Tara and Team x

Recieved an incorrect order. Contacted customer service e-mail twice, no reponse after 10 days. Now sending entire order back at my cost. No chance of speaking to someone about getting what I ordered in the first place. I am a long time customer, I have alot of items. I dreaded anything like this happening, because of others experiences. Mistakes happen (though confusing dress with leggings is a big one) but to be let down and then be out of pocket on postage..that stings. Let's hope at least an order refund is forthcoming.

CDR dresses are lovely - great material for those with sensory sensitivities. Unfortunately the way this business runs is mind-boggling - really overshadows the product and makes you feel like you’re a nuisance to the company. I will happily rewrite this review and up the score if things improve as I love this brand and I would give 5* for the dresses themselves (I just hope I don’t get banned from the Facebook group for this review!).

The Facebook group holds live sales - you leave a comment if you want an item, a payment link is created by 5pm and you have to pay by 7pm or you are banned from the lives. This turnaround time is far too short, especially since no one is working at 7pm so there is really no good reason to demand payments by 7pm. If you watch the live at 11 and you’re working a 4-8 shift, how are you supposed to pay by 7 if the link wasn’t uploaded by 4?

It’s a fastest-finger-first setup where if there is limited stock of an item, the first to comment gets the dress - particularly frustrating when you miss out and the person who got several dresses for £15 then sells them all, new with tags, for £30-£40 a week later on Vinted.

If you were at work when the live was running, they suggest that you can rewatch it later, leave a comment with what you want, and they will go through the comments and add payment links. However this isn’t always the case - I requested items after a live (the same day) but received no response to let me know the items were/weren’t available, and no link was created. And yet others, who commented 2 days after me, had their requests acknowledged. When my comment was not replied to, I took this to mean the items weren’t available - but then the same product, in the size I had requested, was shown AGAIN on the next live. I commented for this item immediately and still did not receive a payment link for it after the second live. When I queried whether my request from the previous live was being processed, so that I didn’t buy the same item twice, I was ignored.

This second live was also started before they had even finished reviewing rewatch requests from the previous live - meaning they are now selling the items you had already requested, and you miss out again. This is poor - ALL requests in comments from previous lives should be being processed BEFORE the next live starts - don’t start a new live until you’ve served everyone, as it’s not fair on those who took the time (sometimes lives are 3 hours long) to rewatch the live and leave their requests.

There are 2 websites, with different products on each but running essentially the same prices, so you can’t get all the products you’d like from 1 site and have to pay £3.95 postage twice. This is even more frustrating when there is a 2-for-1 code posted in the group but you can’t use it because the 2 items you want are on opposite sites.

This review would be 5* if not for the poor service and dysfunctional live sales - it would be so much better if they simply uploaded their sale stock to a single website.

Only just found these dresses but I’m in love and addicted. Amazing prints, soft comfy fabric and the fit is amazing. I’m in love and also addicted. Please stop bringing out such lovely dresses, my bank balance can’t cope!

Just recieved my Disney villain inspired dress the quality of the print and vibrant colour is stunning. Can’t wait to wear it. Another to add to my collection. Quick and efficient service. Thanks Team CDR

Gorgeous, funky dresses. I’ve bought a few off this website and I absolutely love them all!

Three more parcels delivered today, seven stunning dresses all for me me me. Everything perfect 🥰 however, I'm now finding myself apologising to the poor postman, I swear he's gritting his teeth as he smiles and says it's fine 🙂

I've been buying from cdr for 18 months and have a huge collection of dresses that I love wearing and get asked about all the time. Only had an issue once with a water damaged dress, this was sorted fairly quickly. I feel the website should be more user friendly to non Facebook users.

Yesterday I've recived my 4 dresses after ordering them on Friday! Such a quick dispatch and delivery! Prints are amazing, love them! Looking forward to next delivery already! Thank you for such a great service Tara and staff 💜

Happy new customer. I have been buying since April 24. And been really happy so far.
Lots of new dresses leggings capri etc all great quality and love the designs. Great customer service that I have experienced so far being ordering of some xmas rizzos in my small 1 as they weren't an option for one if the releases so cant wait to get them :).

I hope out of stock things we may be able to request a restock on down the line eg the new stripey b/w leggings hehe and plain black but otherwise I have been really happy with all my orders so far. My most recent being my joggers and wow comfort!!!!!!

Ordered from MS and CDR a ridiculous amount and yeah I was aware they didn't have the best CS rep. Over the years though I have never had a problem, all my orders have arrived perfectly fine and I even messaged them asking to cancel an order as I didn't realise I'd ordered a duplicate and they did that for me straight away. I've only been disappointed with lucky dips but that's at your own risk and I still wore them anyway.
Overall I have calmed down on buying simply because I just have too many of their dresses and nowhere to put them.

This feedback is based on my most recent purchase. I used an offer from the Facebook page, ordering two dresses on a buy one get one free offer. The order was placed at the weekend and the dresses received today so in terms of delivery I have no issues. I am lucky that CDR is located in my local town, so it is good to support a local company. The owner and staff work really hard to come up with different designs and styles and I have always found them to be nothing but friendly. There are lots of negative comments on this page, sadly, we have become a society where people are quick to judge and always looking for reductions/bargains without thinking of the effect this has on businesses. Everyone is entitled to their own opinion and we all have different experiences but for me CDR is now my number one choice for dresses.

I love my Carolina dresses!
Everyday I wear a Carolina dress! The pockets are amazing, you can fit so much in them!
Dresses were on an amazing offer so took advantage and brought 6! 🫢
Really quick delivery, and well packaged.

This is about the 5th time I've ordered from this company. I absolutely love the fabric and prints they produce. And I've been lucky with no problems around my orders. But it's taken me a long time to get to grips with this company. They have one main website and an outlet website which was meant to be closed down but still operates. They have their own sizing with very little explanation and an order system that ranges from 'pre orders','live launches', 'live sales' etc. They order small quantities of prints and come up with new ones at an astonishing speed. This creates demand and slight panic when an advertised item is sold out immediately. The company has a group of passionate core buyers who are 'in the know' and the rest of us will have to learn slowly. Very little point asking as many posts are declined in their Facebookgroup and messages go unanswered. Can't fault the items or the idea behind the company but they struggle with customer se
rvice and communucation. If they didn't this would be a 5+ star review!