Carolina Carports and Metal Buildings Reviews 131

I ordered a Gable metal roof with 10ft legs, One gable endcap and 1 side panel per side for extra strength. The building showed up and was put up with no side panels. Alans uses a subcompany Carolina Carports for shipmates and installs. When I called to let them know there was no side panels they looked at the order and agreed that it showed the color of the side panels but none was sent. A very rude lady then calls me back and says that there was nothing on the order for side panels. She was rude from the minute I answered the phone. Then a lady from Alans called and let me listen to a recording when I originally called to order and the side panels was not mentioned but had nothing of when I did speak to a gentleman requesting the side panels. This company will never get anymore of my business or any of the business owners in my area. You actually work with 4 or 5 different people from 2 different companies which is not good business at all. STAY CLEAR OF THIS SCAMMER!!!

Horrible! After waiting almost 6 months and still no show or contact company blamed me for ordering wrong time of year and that their sales dropped in my area so they are not running here often. I can see why their sales are dropping. I highly recommend you go ANYWHERE else. They are crooks and absolutely do not care about customers

ZERO STARS...NEVER USE Carolina Carports, they are forcing me to pay an additional $2k and use their structured site plans. I have already submitted CCI structural information, surveys, etc. to my county and it has all been approved and permitted. After CCI gave me a quote, they stated I would never get a permit without their plans that are specific to my building. Now that I have they are forcing me to pay additional money because they say they cannot and will not complete the job without using their site plans. I have already paid a deposit and now forced into spending more unnecessary money just to have a metal building installed. THEY ARE CROOKS.

They can fix existing problems that have been happening from day one fix doors that are hard and noisy to roll up walk door that won't open leaks over entire roof .ordered the building in April of 23 was told maximum time would be 4-6 weeks finally in October received it 10/2/23 it rained then roof leaked still leaks now saying it will it cost me $200 to send someone out to fix all though it has been leaking since day 1 they send out crews that can't speak English 1 even told me through a visitor who understands Spanish that he had just slipped in the country 2wks ago and was hiding with his boss the crews have stole from me .PLEASE DON'T USE CAROLINA CARPORTS FOR ANYTHING WORST BUSINESS DECISION I EVER MADE SOMETHING SHOULD BE DONE TO CLOSE THIS SCAM DOWN.Just got off the phone with Savana she was very short talked over everything I tried to say even said there had not been anyone here in over a year maybe that's what their records show but they were because when they wanted to schedule it I was going to be out of town so they put it off another few months. Stay clear of this bait and switch

Carolina Carports does not stand behind their products or installations. Two months after installation, I had to call them back because the installers they provided left a portion of the roof unfastened and the wind was lifting the roof off the walls. This year, at the top of every structural upright holding the walls together, water flooded in during the snow and ice storm around President's Day. It ruined my dropped ceiling. Called them. They said since I installed the dropped ceiling, I voided the warranty because I "made a modification" to the building. I guess adding windows and a door to get in and out was not a modification? Note that the dropped ceiling is not attached to the roof in any way and would not have caused that leak. My belief is that either the materials were faulty or the installation was incorrectly done, especially since they left part of the roof unfastened to start with. I talked to a CS rep. She said I voided the warranty, it is a shed, etc. So I guess storing a box inside would void the warranty as well and be considered "a modification"? I asked to speak to the owner/manager of the company. She told me that the owner/manager does not answer phone calls!!! I then asked if she would answer calls from the Better Business Bureau, a lawyer or judge, etc. then ended the call. Steel building is 8 years old. These buildings are supposed to last a very long time as evidenced by how many are in use after 20-30 years. That roof should never have leaked at all. There is no rust, no holes, no damage at all to the top surface of the roof. The roof to upright supports connection failed in "most" of the vertical beams. If modifications void the warranty, I guess installing a door to get into the shed voided the warranty as well? Do not trust them to come and look at the issues, don't trust the owner/manager to talk to you about an issue, don't trust them to stand by their products and installers.

Dont waste your time. Very disappointed with this company wish we knew it was them when we ordered through alan's factory outlet we ordered august of 2025 first schedule wasn't even within the 30-90 days promised, have been rescheduled many time times weather related i get but we were told crews weren't available on a few of them they refuse to give a discount alan's factory outlet was nice enough to give a little refund on our deposit but like we ordered this before winter to protect our new motorhome that has now sat out in the crazy winter we have had this year sincerely one unhappy customer

I ordered my 30' x 60' metal building from Carolina Sheds and signed a contract that stated I would have it in 60-90 days. Well after 65 days I called and called the company finally got an answer that they were behind because of the weather and lost lots of employees to ICE, that tell you something. At 145 days I got a call saying they were delivering my building, I told them we would be on vacation out of the country to give my slot to someone and give me theirs for a latter date and said they could not do that and would get back to me. I got the call they were coming the following Monday, no show, Tuesday not show I called and they said first thing Wednesday which turned out to be 3 in the afternoon. Not Sure what happened but couldn't find out since only one of the crew spoke a little English. Building good 7 days to put up and they were gone.
I called around to have a door opener installed and it took me 4 companies to find someone who would do it, 3 said straight out they would not work on anything built by Carolina Carports. The one installer game and said the working of their doors are all plastic and never last they asked if I was getting a new door. I asked why and he pointed out a circle on the door written in magic marker which I thought it maybe a measurement. He said no it's defected, so the door was put up defective and I was never told. Carolina Carport brought a new door, put it up not installed and left. I had the garage door opener company come back to reinstall the door opener, they spent 2 hours trying to install the door and said the second door is worse than the first door and I should call and have another door delivered. I couldn't go though this again and do not trust Carolina Carport so I spent $3000 bought a new door which is built so much better and opens smoothly. On top of all these problems a friend came to visit and showed me a large dent in one of the corner moldings and where they tried to hide it by spray painting it black where it drip marks. make sure you read reviews not on their site where they post review from a few of their satisfied customers as it states.

I purchased a new garage with lean too from you.
The installers left metal shaving on every ledge on the metal siding and the roof on the entire structure.
Those metal shaving have rusted and embedded past the metal coating and bonded to the steel underneath the protective coating. Hundreds of rust spots are all over the building. I have been for 2 weeks trying to remove the rusted metal shavings to save the building from more damage.
I found broken drill bits on the roof rusted thru the external coating.
I also noticed the seals on the garage door have a fair large gap between the seal and the roll up door. I want to air-condition the building and this will allow cool aor to escape.
The grounding rod was installed but noting is attached to it.

Carolina carport will not fix the issues saying i heavily modified the building after their workmanship errors causing corrosion to the exterior of the building.

I will not be doing business woth them again

The errors the crew they hired was not my fault it is theirs.

I paid full price for a quality job and have to deal woth repainting the entire building due to thousands of raw hot metal shavings invading themselves into the exterior coating causing the metal to rust.
The building is brand new

Just had my installation done. Amazing crew! 30 x 80 x 12. I can't believe what a GREAT job they did. It did take them 16 weeks to deliver me, but it was totally worth the wait. I got 26-gauge metal, a 12-gauge frame, two garage doors, and wind certification for 170 mph. The nearest competitor was $3k higher. All the negative reviews I saw online had me worried, but after the install, I'm glad I was patient. If you don't know what you're doing, it's best to have a concrete pad done by a pro. I couldn't be happier with the way this turned out. Thanks, Carolina!

Dale you better bale
Bad name to associate with

I was told 6-8 weeks from the time the concrete pad was installed and they were notified. It ended up taking 15 weeks for completion and that can really screw things up when lining up contractors to finish the site work and electrical etc. I would give them 0 stars for communication I was never contacted about anything and after several calls I still couldn’t get a timeline of completion. Finally I was told they were coming August 26- 28 and I took that time of off work losing hundreds of dollars when they didn’t call to say they were delayed or any communication whatsoever. They finally arrived on the 28 and were done on the 30th. I will say that the building itself looks good and the Spanish speaking crew did a good job. It always amazes me that such a large company can be so bad with customer service. They obviously don’t care about wasting your time.

starting to get nervous, ordered my garage months ago and no one will call me back. i have left 6 messages and spoke to several customer service reps. every month they state: someone will be in contact with you shortly. the company that we purchased through said they can't help and asked us the customer to call? something as simple as a return phone call is not too much to ask.

ordered back in may2025, still waiting for installation, wish i had read reviews first, but did not know they were this company. ordered from alans factory outlet!

I am writing this review because I am very disappointed in Alan's Factory Outlet and Carolina Carports. Less than 5 years ago, I bought a steel building and the roof is now leaking. Company representatives tell me that after the 1st year, there is no warranty against the roof leaking. Alan's Factory Outlet and Carolina Carports knew my roof would leak when they sold me the building because, according to Ms. Nicole Kovatch in Customer Service, "You can check to make sure if any of your washers on the roofing screws need replacing as the sun can wear them down."

The sun can wear them down....what kind of junk parts are they using that the sun shining on a roof wears them down until they leak? There are probably 200 screws on the roof alone, does that mean they will all need replacing because the sun wears them down? My building is less than 5 years old, the roof is leaking, and the reason the company offered means they knew this would happen. Nobody buys a steel building expecting the roof to leak within 5 years and especially not because the company knowingly uses inferior washers. Don't learn the hard way like I did, find a company that cares about their customers longer than a year.

Don’t ever get these people to install a building they lie about the installation date and they don’t give a shit about you and there rude

I am extremely disappointed with Carolina Carport. I ordered a carport on 29 April 2025 with a promised delivery of 4-6 weeks (Posted on their website). Today is 6/25/2025, and my order is still delayed with a projected 16 July installation date. Beware of third party promises that sell their buildings, Carolina Carport doesn't honor anything they say to get you to buy the building.

The customer service is shockingly rude and unhelpful, prioritizing company processes over customer needs (Actually Supervisor Valerie prioritized her 5 min break over speaking to a dissatisfied customer). Their delivery system, which waits for convenient installer routes, is unacceptable and led to significant delays beyond the advertised timeframe. Business model is one sided, expecting customer accountability, but not holding themselves accountable when they violate timelines they advertised.

I have completely lost trust in Carolina Carport and will never do business with them again. I strongly recommend avoiding this company and the third-party vendor Garage & Shed Supply out of Virginia. if you are a Veteran and think accountability is important, take it from this Veteran, this organization will leave you disappointed.

Steven M.D'Ostroph - Order # Apr 30, 2025

They’ve lied to me 3 times now about the installation. Tomorrow has come and gone more than twice they’ve said they’re loading the truck now and will be there in the morning. I would cancel but I’ve waited for so long to start over with someone else. It’s definitely not been worth the hassle. If I were to do it again I would find someone else.

I signed a contract with Alan's Factory Outlet (CCI dealer) on February 4, 2025, and submitted my site photos to Carolina Carports on April 27. From that point forward, I upheld every part of my agreement—yet not a single communication was ever initiated by the company. I had to reach out repeatedly just to get the most basic updates, which were vague and unhelpful at best.

When I asked to speak with a supervisor or manager, I was told, “they will just tell you the same thing,” as if escalation was a waste of everyone’s time. One employee, H******, falsely claimed I was the first customer in over 20 years to raise concerns like mine—despite the hundreds of 1- and 2-star reviews that say otherwise.

She also falsely told me that the company’s CEO, Adela Herrera, was “just a shareholder”—a claim I later confirmed to be completely untrue. Official business filings in Georgia and Florida clearly list Mrs. Herrera as CEO and President.

Even more concerning: when I referenced a promise made during an earlier call, H**** told me she would “listen to the recorded call.”** There was no disclosure that calls were being recorded, and since Carolina Carports services Florida—a two-party consent state— this either means the company is recording customers illegally or that the threat was simply used as an intimidation tactic.

I have since canceled my order and received a full refund. I’m now working with a local builder who values honest timelines, transparent communication, and respect for the customer—three things sorely lacking in my experience with Carolina Carports.

Bottom line: The product may be fine, but the business culture is broken. The communication failures, misrepresentation, and dismissiveness I experienced were not just inconvenient—they were unacceptable. I hope leadership will take accountability and make real changes for the sake of future customers.

The crew that came to deliver and install our unit was friendly and courteous. They were quick, thorough and respectful of our property. They installed a 25 x 35, 2 garage door unit in 6 1/2 hours complete with 5 guys. They did a wonderful job. I wanted to post this because I saw so many bad reviews that needed to be counteracted. The unit was exactly as ordered with no issues. The actual scheduling was a couple weeks delayed however it was expected as we had a lot of heavy rain in the previous weeks. However, when it was scheduled there was no delay at all. The crew that works out of Mississippi that goes up into west Tennessee was awesome!!! I think the crew boss name was Mario. Great job guys!!!

In December, ( 6 eeeks behind schedule) EverSafe assembled a building for us in Punta Gorda, Florida, with sales representation from their Florida office. Unfortunately, this has turned out to be the most frustrating experience we’ve ever encountered. One moment, they are identifying as EverSafe; the next, as Carolina Carports. After they left, the job was not completed, and many components were executed poorly.

The workmanship was performed by workers who were not only unqualified but also presumably undocumented, as they could not speak English and lacked proper identification. We asked them for proof that they were allowed to work in the United States. They never could produce anything. They couldn’t even speak English. You had to use Google translate to try to communicate. They worked without hard hats or safety glasses, putting in 15-16 hour days with inadequate lighting on their helmets, which hindered their ability to see the subpar work they were leaving behind. Issues included overtightened bolts and improperly sized door openings.

Despite our requests for them to stop and correct their mistakes, they abruptly left the site, taking some of the steel with them. Now, four months later, no one from EverSafe or Carolina Carports has come to address the numerous deficiencies, which have resulted in thousands of dollars in repair costs that we have had to cover with other contractors.

At no point has anyone from EverSafe or Carolina Carports visited the site to assess the poor workmanship and the state in which the building was left. We urge everyone to be cautious; it feels like a shell game, with each company looking to pass the buck. They are now sending emails attempting to collect the final payment on a building that is incomplete and for which they..,