CarHop Auto Sales & Finance Reviews 

Friendly, helpful and a good selection.
Help you through your troubles with no hassle.
They will also do there best to work with you no matter the situation.

On my new job got a text about my car being disabled.. I found out my payment didn't go thru due to someone trying to use my card online so my credit card was cancelled and a new one sent out! I called carhop financing back and explained AND told her I had a direct deposit coming in the next day from my other job. She claimed there was nothing she could do. So I had to leave my new job on the first day scared I'd be stuck somewhere! Couldn't go to my graveyard job becsuse I don't have no way to get there! And missing an interview I have tomorrow! This is evil of them. I'm so hurt and work so much It doesn't matter that I'm new with them this was wrong on all levels and ethically down right a blow to myself and my son livelihood.

Hi my name is Timothy Pipkins i just want to give a shout out to the manger sandy at carhop and all the co workers up there on Auburn blvd in Sacramento ca she is wonderful sale person i really appreciate you for all your hard work for helping me get a new truck i really thank u i love my new truck u gave me and help me get finance and take care of all my problem i really appreciate you i just wanted to tell the world and your manger you doing a awesome job there at carhop u guys need a raise i really just want to tell you thank so much i will tell everybody how wonderful manger u are thank you again in very much appreciate it!! sandy your number 1. Everybody come down to carhop man sandy the best every.. o i cant forget about the wonderful staff she got up there there very very helpful in nice i thank u guys to in the call service i do appreciate u guys all i can say is Go sandy crew... yall doing a wonderful job keep up the good work..you guys are doing a excellent job up there at carhop...

I went in there 9/21/2019 I was really leery on getting the help in needed. Jeremy Valdez the sales manager helped me 100% in the kennewick location he was very patient and so was i..drove away with a wonderful vehicle. Car hop goes above and beyond helping out people..Thank you Jeremy and Car hop.....

Amy was wonderful to deal with!! She was very quick and efficient and very nice!!

Jason Jones got me into a car with no problems easy down payment and great monthly payment I would recommend all my family and friends to car hop thank you Jason Jones appreciate you

The worst place to get a car! First car had severe flooding issues and was in the shop the first week for about 2 months before they agreed to give me another car! They also restarted my loan over so I had to restart and pay $10,000 for a 2004 pontiac which I put $2,000 down to start with!!!
Watch the small details they will try to get anything out of you! They don't care about the customers, they care about money.
They act like a mechanic has looked over your car but if one has, how could a dead rat be freshly burned in your filter and rat poisoning sprinkled inside also! No mechanic would magically miss that!!
They also kept messing up my pay dates, which were every 2 weeks (it was $450 a month for the car) so they started charging weekly on "accident", well my bank had to keep charging me overdraft fees because they kept doing this when they weren't supposed to!
Anytime I talked to customer service they were rude and would tell me to shut up! Whoever they hire are rude!!
If you miss a payment they will try to repo your car in the middle of the night at 3am! They also wire your car with a shut off. It shuts down your car if you miss a payment. They got mad when I took the box out, but after THEM messing my payments up and turning my car off for them doing that, I had every right to take it out. I didn't sign anything acknowledging there was such a thing in my car and it was my car to do what I wanted inside it.
I went thru so many headaches with them!! It wasn't worth it one bit!!

I had a great experience for the car me and my wife had purchased they are professional to the point of the money you are putting down and spending to purchase one

Theres more of the cars they sale sitting outside of a shop or un a shop then on the freeway SO GET THIS IF YOUR CAR OR IF YOU CAR WANT CHECKED OUT CALIFORNIA SAFTEY APPROVED SHOP. WARRENTY NO GOOD IN ORDER TO GET ANY CODES THEY TELL YOU ITS ELECTRICAL SO OFF THE BAT OUT OF YOUR POCKET TO FIX IT SO THEY CAN RECOVER CODES THEN YOUR LUCKY IF IT COVERS ELECTRICAL MY GOD PEOPLE

This is my third vehicle purchased there. I loved them. They sold me a lemon. I had it put in the contract that they fix numerous issues at the time of purchase. I bought it on July 3rd and it's not expected to be back to us by the 31st. They fought us on everything. No Vehicle for a month and they wont differ the payment to the loans end. $3,500 in work straight of their lot, no vehicle for a month and say they wont differ the payment to the loans end. NO car for a month and they want the payment. I'll never buy from them again. Selling junk and forcing payments... Not Fair The below response from them did no good and they never got back to me on the situation... SO STILL NEGATIVE FEEDBACK Got the vehicle back on the 5th bought on the 3rd of previous month.

RUN RUN RUN...... Don't ever f****** go to carhop. If it was up to me I wouldn't have put a star but thats how you make a comment. So I began to experiencing some trouble with my car. Carhop suggests that I go Meineke in whom are also f****** terrible. Located 5290 Steubenville Pike Pgh PA 15205. They all made it seen as if it was my fault that my car was messed up. Although I kept up with the maintenance on vehicle. Needless to say my cars done for and these scam artist won't help and I'm left with paying off the car. F*** Carhop.

I have had two cars through CarHop. I went there for the first one because like a lot of people I had bad credit and couldn't get a vehicle easily. The first car the transmission went out and I couldn't get any help getting it fixed. I was only a few payments away of it being mine. I tried to replace the vehicle but nobody would help me because I still had payments to CarHop. I had no choice but to go back. After 2 years and 10 months, paying $482 a month for a 2003 Jeep liberty I am only 61% done paying for my car. They get rude with you and can get away with it because they know you have no other choice but to deal with them. I actually did the math it would have been cheaper for me to steal a car get caught and go to jail. After all the money I spent I would have done that. The way that they take advantage of people is ridiculous.

I bought a car from Lakewood Washington 2 days ago and the car engine seized after 2 days of driving. Do not buy from car hop I towed that car to the dealership and got my money back.i walked over to acura of Tacoma which was across the street and was approved for a 2018 acura tlx.

so far i like car hop. truck is nice runs good. except they like to shut you car off. if your late on a payment. they should warn you first so you can at least have it at home when they shut it off. my truck got shut off in a parking garage and it cost me 278 bucks for the tow,

I purchased a vehicle from carhop vallejo, ca 2 months ago...on the 2nd week if having the vehicle i had to take it to the shop due to the "service ride control" warning light on the dash. And when i contacted carhop to inform them that the rear air shocks needed to be replaced they told me that the air shocks are not covered under the 30 day warranty. They said that the vehicles axle is whats covered under suspension warranty. But they should know that air shocks, springs are all part of any vehicle suspension which are attached to the axle. I mean come on how else does the vehicle move on wheels. And after a week of getting the shocks fixed out of my own pocket i once again had to take it back to the shop this time for the transmission. The mechanic told me that carhop didnt approve for a refurbished or new transmission, oh nooo...they approve the mechanic to put another used transmission. So this great warranty they tell you on their website... DONT BELIEVE A WORD THEY SAY....ITS ALL BS. And after reading some of the other reviews about asking carhop to exchange the vehicle for another....I GUESS THERES NO DAMN POINT OF EVEN TRYING...but best believe that under CA DEALERSHIPS LEMON LAW...IF MY VEHICLE ENDS UP IN THE SHOP 3 OR MORE TIMES FOR THE SAME PROBLEM....UNDER THAT LAW THEY HAVE NO CHOICE BUT TO TAKE THE VEHICLE BACK AND EITHER GIVING MY MONEY BACK OR EXCHANGING IT. SO CARHOP KARMA IS A B___CH...SO YOU SHOULD PRAY THIS VEHICLE YOU SOLD ME DONT END UP BACK IN THE SHOP 2 MORE TIMES FOR THE USED TRANSMISSION YOU AUTHORIZED CUZ ITS CHEAPER.

To date I have spent roughly $3000. Was sold a 2011 Dodge Nitro that could not pass emissions. Out of the past 10 weeks I have 'Owned' this vehicle I have driven it about 4 days and the rest of the time the vehicle has been in the shop.

Auto Shop was advised to "RIG" this vehicle to pass emissions and not fix it wholly. Plates are dead with no solution.

I have begged to speak to management, was able to once, but refused all other times. Janine has become nasty to deal with. I have called corporate and the local office so many times that they now will not deal with me. I have asked for a refund or new vehicle but was denied. I have sent in all information to the Colorado Department of Revenue for knowingly selling a vehicle that could not pass emissions.

Still have not received a call from Management with a solution but am getting harassing calls to make a payment. I did have to stop payment so that I could try and get their attention. Still hasn't mattered and they still don't care.

Next step will be legal.

My father needs a car immediately and we heard about CarHop through word of mouth. We went to the dealership and didn't have such a good experience. We were told that we could fill out an application online or wait for them to get done with customers ahead of us. No one was on the lot to show cars, no one offered us to test drive...or anything you would expect on a car sales lot. Instead we were lightweight discouraged and told to basically go home and fill out the online application because "they might not work with everyone". We're not sure why we were given that advice on first contact, But we left, and have filled out the online app. My father is a disabled Vietnam veteran who can surely afford a reasonable car note. I don't know what the salesperson we spoke to had assumed, but it's ok. I'm sure they will get my dad in a decent car as soon as they process his application. So this review is to be continued...I gave 4 stars because I'm glad we got more time to evaluate our options instead of a salesperson rushing to trap my dad into a scam. We'll see how things go tomorrow.

I put on my application before i spent 20 dollors on uber to get to the store that I have been a a contractor for landscaping for about a month now and they said oh yeah come in so we can get you approved today and then when i got here they said its store policy for contractors to have to work for 90 days which they didn't tell me till I got here so im not coming back and now ive spent 40 round trip amd I dont have a car so thanks for wasting my time and money

They had an agreement with me and they broke it , the van need work, runs better now then when we first got it,

Paid off first car getting second carhop works for me.