CAR FROM JAPAN Reviews 

454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and stress-free import process, highlighting the excellent communication and quick response times from the helpful and professional staff. Many reviewers note that the vehicles received are exactly as described and arrive in great condition, making the overall purchasing experience highly satisfying. However, some customers reported discrepancies with vehicle condition, such as undisclosed paintwork, engine issues, or parts that were not as expected. Others encountered challenges with vehicle availability or registration, and a few felt the need for external brokers during the import process.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising that vehicles arrive in great... See more

Service

Users describe positive interactions with service, highlighting the company's efficiency and helpfulness in... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, quick responses, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and timely... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that their questions were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

As always, Car From Japan is excellent! Great communication the whole way. The Stagea is fantastic and arrived in great condition. I plan on purchasing more vehicles in the near future. I would recomm... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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4.9

All reviews

(454)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and seamless process to get my kei…

Easy and seamless process to get my kei truck. Hardest part was the anticipation and the waiting game but besides that everything went smooth and I received the necessary paperwork to retrieve it from the port. Hope to import another vehicle in the future

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I had such a great experience purchasing from CarfromJapan! This was my first time purchasing and importing a vehicle, and they made it so easy! Paperwork arrived quickly, and I love my new car :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Best import website ever.

My car arrived in wonderful condition, the ordering and payment process was super straight-forward, and the customer support was very helpful. I fill be using Car From Japan again when it comes time to import my next car.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The team at Car From Japan has been…

The team at Car From Japan has been amazing to work with. They’re super responsive, professional, and really go above and beyond for their customers. What stood out most to me is that their support didn’t stop after the sale.They even helped us months later when we ran into issues registering our vehicles in Illinois.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Straight forward to deal with.

I was initially apprehensive about buying a car from abroad, but Cars From Japan made the whole process very easy and straightforward. Any questions I had were answered straight away. The price that was quoted was the price paid for delivery to Grimsby. I would deal with them again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, questions answered in a timely manner. Pictures were accurate. Somewhat smooth importing, definitely needed a broker on my end. My jimny is a head turner and fun to drive! Thank you!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

1998 Honda Acty HA4 success!

I had a fantastic experience buying my 1998 Honda Acty! There were some things to learn but Ms Ami was a blessing to work with. Everything was easy and arrived on time. I only recommend that you visit sites like eezyimports after to figure out the import process. Look on Reddit for guides on what to do after buying.
Highly recommend this company!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend to anyone wanting to import

Austin was so helpful, he walked me through the entire car buying process step-by-step and made sure everything was in order from paperwork to shipping/delivery making the car buying experience easy and informative. Process took less time than expected and now I have my mini truck running just as described when I purchased it! Thank you Austin and the team at CFJ! Would recommend to anyone looking to import vehicles, it was easy and painless.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I was hesitant to order a vehicle from another country, even though I was ordering from our friends in Japan. Cars from Japan made the process straight forward, and they kept informed the whole time. I'm now driving my little truck all over the place .

28 January 2026
Unprompted review
Rated 5 out of 5 stars

First time importing and it was a…

First time importing and it was a smooth experience. Austin was very responsive and answered all my questions promptly. He kept up with me through out the whole process until the car came on my driveway. Would import through CFJ again in the future!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

First time importer

Got my first imported vehicle from CarFromJapan and the entire process was very smooth. Mr. Ken answered all my questions quickly and was extremely helpfull throughout the entire process. I will be using them again in the future for sure! Highly recommend.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I had Mr. Ken as my car consultant. He was really helpful throughout the whole process. It took about 3 months and 2 boat bookings but, it arrived on March 31st 2026. Car from Japan was really helpful. The best advice I can give someone when looking for their car on this website is, the website is a third party, they assist you in delivering your vehicle from different sellers in Japan. Look at all the pictures closely and make sure it is what you want. Car from Japan will certainly help you get it too your destination without hassle.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

It works

It works
my car arrived couple months after buying it, great service from the people running this page and even help finding a broker who was working all the paper work

13 April 2026
Unprompted review
Rated 5 out of 5 stars

CarFromJapan is absolutely worth it!

CarFromJapan is absolutely worth it! I definitely was a bit hesitant as the name is definitely different but I swear they are nothing but wonderful! Absolutely helpful, patient and understanding all the way through, they answered any and all questions and are extremely friendly and upfront. I have been suggesting them to everyone i know!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My Jimny Experience

From the start, my rep at carfromjapan was able to answer any questions I had and kept me updated the entire process. There was a delay in delivery due to missing the first boat but my 1999 Suzuki Jimny arrived roughly 3 months after ordering to Jacksonville FL. I picked it up promptly and didn't have any issues with the paperwork provided by cfj. I love my Jimny and plan on using cfj for future imports for sure!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Honda Acty

I imported a honda acty from carsfromjapan. It was surprisingly easy and the truck is a runner. I picked it up from the port in Florida and drove it home 1000 miles.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Importing a car from Japan by myself!

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car.
The process from committing to buy to collecting my car, registered and made UK-ready took around 6 months.
I bought a Grade 4 car which is in great condition and is as described.
Miss June from Carfromjapan was very helpful. She split the invoice into two parts for me so that I could use PayPal.
I would definitely use Carfromjapan again.
I would perhaps use a different handling agent on the UK side, to manage the process from arrival through registration, etc.

2 September 2025
Unprompted review

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