CAR FROM JAPAN Reviews 

449
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently found the vehicles to be exactly as described and pictured, often arriving in excellent condition. The process of importing a car was consistently described as seamless and easy, with many appreciating the comprehensive support provided. Reviewers praised the staff for their helpfulness, professionalism, and quick, clear communication, making the experience stress-free. However, some customers also noted discrepancies with the vehicles, such as undisclosed engine issues or modifications made after initial photos were taken.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction that their vehicles... See more

Service

People report positive experiences with service, highlighting excellent communication and professionalism... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and response times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience. They were very good at communicating what the next step was and were quick to respond when I had questions. My acty showed up exactly how the pictures showed and how it was d... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more

Rated 5 out of 5 stars

Buying a private car first myself unseen from Japan was a bit of a risk to take but I'm very happy with my car. The process from committing to buy to collecting my car, registered and made UK-r... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

449 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(449)

327 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Excellent communication throughout the buying and shipping process. I was a little disappointed that my vehicle arrived with the tires not holding air and the paint job was not as good as it looked in the pictures. Besides that, I would buy from carfomjapan again.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Best Japanese car purchasing website

The buying experience was wonderful. Communication was exactly what I would want and need from a service like this. Question were awnsered in detail and as quick as possible. Photos and videos were available of all angles of my car, car came with brand new fluids and intact.Mr Ken was wonderful and i will be using cars from japan again.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

This was the first time I have imported…

This was the first time I have imported a car and I was kept in touch through the entire process. I had any questions was answered by email in timely manner. You have one person who is with you by email though the entire process. Austin explained the process from the start so there is no surprises along the way.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

That they will receive a good product

I am pleased with my purchase! The van is in excellent condition and they made my first purchase easy, providing clear and precise guidance every step of the way. I will buy from them again.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

The best importing solutions to purchase vehicles from Japan

I have successfully purchased and recieved my vehicle from CFJ.

The whole process was effortless and straightforward. They handled the paperwork and shipping amazingly on their end and answered all of my questions in such a helpful manner.

I really appreciate all of their efforts and look forward to do business with them again in the future.

I fully, wholeheartedly recommend CFJ for anyone looking to own beautiful Japanese (the best cars in the world!) cars for great deals and easy process.

Thank you!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

The vehicle I purchased from Car From…

The vehicle I purchased from Car From Japan was in very good condition. There no body damage or rust. The vehicle started right away. I have had no problems or issues with this purchase.
They also kept me informed and updated until the vehicle arrived at port of Freeport. I used a customs broker who had helped with some other customers. All the customs paperwork was completed and I had no problems clearing customs.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Process was very easy

Process was very easy, customs can be tricky but there are tons of guides, they make their portion as seamless as possible, and are very quick and kind to answer any questions

17 January 2026
Unprompted review
Rated 3 out of 5 stars

The vehicle was painted Post photos

The vehicle was painted Post photos. I would not of purchased the vehicle had it been painted. You misrepresented the vehicle by modifying it after photographing. By painting the vehicle you caused me a lot of extra work and effort to correct your poor painting efforts. Imagine getting something you didn't order. The communication along the buying process was great. I have purchased 3 other trucks from you. 2 have not yet arrived. One 2 Months later still has not been assigned to a Ship!? Shipping has become an issue lately.

23 May 2026
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Dear Jason,

Thank you for sharing your candid feedback about your experience.

We truly wish the overall experience could have matched your expectations more closely. We understand that you preferred to keep the vehicle in its original condition, and we are sorry that this caused inconvenience on your side.

As the seller explained, the vehicle was repainted with good intentions and with the aim of improving the vehicle for you, not with any negative intent. Still, we understand that this may not have been what you personally expected.

Regarding the shipping time, we completely understand your concern. International vehicle export does involve certain timelines and procedures that depend on the shipping lines, vessel availability, and port arrangements. While we always try our best to shorten the delivery time for our customers, we still need to follow the standard process and schedule provided by the shipping company.

We appreciate your feedback and your continued communication with us.

Best regard,
Car From Japan Customer Service Team

Rated 5 out of 5 stars

I’ve purchased and received 2 kei…

I’ve purchased and received 2 kei trucks from Car From Japan and everything went very smooth. I’ve since ordered another truck and it will be arriving soon. I highly recommend if you’re going to buy a car or truck from Japan to use these guys.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Having never dealt with such a unique…

Having never dealt with such a unique and intricate situation, I was a bit nervous to take on such a task. I had researched for hours and hours on how/where/why to buy a KEI Truck. Car From Japan had a clean and very simple website that got my attention. When I finally emailed and inquired for a vehicle, Mr.Ken responded quickly and walked me through all of my questions and concerns. There was an issue with the First vehicle I purchased had an engine issue which was not stated on the description. Mr.Ken alerted me of the issue and sent other possible options similar to what I had originally purchased. Once I found another one it was purchased shipped and delivered as promised.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

2000 Subaru Sambar

I had Mr. Austin as my agent, and he was wonderful! Any questions I had, he already had the response for me. Process was really easy, and I always got an update on my truck. I am looking forward to register my truck and start driving it on the road soon!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Bought my second vehicle from them

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the car leaves Japan then it’s around 6 weeks to the UK so expect 3 months.
My latest purchase is a super funky Pink 2020 Suzuki Hustler

11 June 2026
Unprompted review
Rated 5 out of 5 stars

The easy and reliable way

I had no idea how complicated or easy importing a car would be. I can sit here and tell you that using Car From Japan was the best choice I could have made. They walk you through the whole process very easily and can answer any question you have very quickly. The have a great stock of vehicles and have trustworthy partners you can trust to ship your vehicle anywhere you need it delivered.

8 July 2025
Unprompted review

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