CAR FROM JAPAN Reviews 

462
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and stress-free import process, highlighting the excellent communication and quick response times from the helpful and professional staff. Many reviewers note that the vehicles received are exactly as described and arrive in great condition, making the overall purchasing experience highly satisfying. However, some customers reported discrepancies with vehicle condition, such as undisclosed paintwork, engine issues, or parts that were not as expected. Others encountered challenges with vehicle availability or registration, and a few felt the need for external brokers during the import process.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing happiness and satisfaction with... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the staff... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, responsiveness,... See more

Customer service

Consumers find customer service to be positive, highlighting the team's communicative, informative, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as very easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My entire buying and importing process went as smoothly as I could have hoped. Car From Japan took care of everything for me in a very timely manner, answered every question I had, and helped with eve... See more

Rated 5 out of 5 stars

As always, Car From Japan is excellent! Great communication the whole way. The Stagea is fantastic and arrived in great condition. I plan on purchasing more vehicles in the near future. I would recomm... See more

Rated 5 out of 5 stars

I imported a Suzuki Lapin to the UK with the help of Kumi at CarsFromJapan and the entire process was seamless and stress free I will happily use their service again in the future the car is a... See more

Rated 5 out of 5 stars

Bought my second vehicle from them, Jun was always there for any questions, buyers need to factor in when buying, the process takes quite a few weeks to put the export paperwork together before the c... See more


Company details

  1. Auto Market

Written by the company

CAR FROM JAPAN is the leading online used cars marketplace in Japan, where you can buy a car directly from Japan and get it delivered to your nearest port. Your satisfaction is our 1st priority. Out of the 80,000+ customers we served so far, achieving a 97% customer satisfaction rate. Every year, we export cars from Japan to 50+ countries. We are grateful for the trust and continuous business from buyers all over the world. We have 100,000+ cars available with pictures and detailed information shown in our website. You can compare spec, prices, condition and find the best car for you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

462 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(462)

319 reviews in the last 12 months

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Rated 5 out of 5 stars

Tried looking at many other sources for…

Tried looking at many other sources for importing a Kei car but cars from japan has been the most helpful and seamless with importing my car into my country. They also have a personal consultant that will walk you through step by step on the process, from giving timelines and documents.

Highly recommend them for your dream japanese car.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I have complete confidence in COJapan

I have complete confidence that car of Japan will profill your needs in shipping and logistics, and provide a broker in the states, the broken I used was Dixon/Smith and associates.
Buy with confidence
I was was skeptical at first
You have to use patience and everything will work out just fine

21 September 2025
Unprompted review
Rated 5 out of 5 stars

CFJ Review

My experience with CarFromJapan was overall excellent. Thanks to the communicate and helpful customer service, I was able to acquire my purchase smoothly without any issue.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The vehicle arrived in wonderful shape

The vehicle arrived in wonderful shape. CarFromJapan kept me informed the whole process and answered my questions quickly, when needed. Overall, a great experience. I am in the process of ordering another vehicle from them now.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

My 1992 Subaru sambar was delivered…

My 1992 Subaru sambar was delivered within a reasonable time window, and car from Japan was excellent at communication as far as providing updates and clarifying any questions I had. Vehicle arrived as expected and I drove it onto the trailer from the port of arrival.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Making importing cars easy (an impressive feat!)

I purchased a Nissan Skyline from CFJ back in October 2025 (I'm writing this review in January). I worked with Ken throughout the process -- it was my first import and I was a bit intimidated by it all. But the team really helped simplify everything and make it all easy to understand. The fact that I was able to get the car without any issue is already beyond my expectations, plus the wonderful and timely service they provided; it was well worth the premium.
-- Maddie

17 January 2026
Unprompted review
Rated 3 out of 5 stars

Miscommunication

I didn’t like how I was not informed of having to get an agent and a transporter.
But I love my Suzuki. Just last year it flooded here in Merritt island Florida we were on national news. Well me and my little Suzuki ever were out there delivering in 14+ water levels. My Suzuki is my daily driver for work. 60 miles a day.

12 August 2025
Unprompted review
CAR FROM JAPAN logo

Reply from CAR FROM JAPAN

Hi Denise,

Thank you for sharing your feedback with us. We appreciate you pointing out the communication regarding the need for an agent and a transporter, as this helps us improve how we guide customers through the process.

We’re also glad to hear that you’re enjoying your Suzuki and that it has been a dependable daily driver for you, even in challenging conditions. It’s always great to know our vehicles are serving their owners well.

Thank you again for taking the time to leave a review. If you need any support in the future, please feel free to reach out.

Kind regards,
Car From Japan Team

Rated 5 out of 5 stars

Precision and professionalism

Car from Japan not only offered an extensive inventory, but their detailed descriptions showed you exactly what you were buying. And their on site guide helped tremendously with the process of getting paperwork filed out.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The easiest way to get your Kei vehicle

Cannot recommend Car From Japan highly enough if you’re looking to import a Kei vehicle! They made what can be a daunting process incredibly easy and will be with you every step of the way. I couldn’t be happier with my vehicle or the level of service I received from them. If you’re thinking of importing a vehicle from Japan, these are your guys.

15 April 2025
Unprompted review

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