Care UK Reviews 

So far so good, one happy Mother, first time for years. It's a new care home with all the right idears, nice staff which is important, lots going on or you can choose quiet if preferred. Management very willing to listen and take on board any issues. Long may this continue and we will have a number one care home for a long time. *** 10/10

My elderly father moved into the new home Winchcombe Place in Newbury, as the third resident in early April. Previously he had been a resident at a residential home in Poole.

The facilities are obviously brand new but all the staff have been extremely helpful and friendly, but professional. The ethos is that the home belongs to the residents with the staff being lucky to be able to share the environment. In my Dad's previous residential home I always got the feeling I was in the carers' way when I visited and that my Dad got in their way. At Winchcombe I feel welcome all the time and really feel it is my Dad's home as does he. Everywhere is bright and airy and restful.

Another great difference is that in the previous 6 months, my Dad had only been out in the fresh air a couple of times, however, it was a wet winter! At Winchcombe he has had a walk most days when the weather permits, either in the grounds with his zimmer or the staff have taken him farther afield in his wheelchair.

The staff are always thinking of new ideas to interest and stimulate the residents (talking about the news; what the residents had done during the war; playing skittles, reading poetry, planting seeds for the garden or going on trips to local historical buildings). The staff keep the relations involved and phone quickly to report problems.

The food is good and plentiful with choices should the residents not fancy the menu. There is plenty of room for residents to move about and pass one another in the corridors and a great choice of where they want to sit; whether that is in the cafe, the lounge, the hobby room or in their own rooms. Consequently they can keep as much independence as possible. Cleaning is continually being carried out and the air always smells good.

This was my Dads first experience of respite care. He had a wonderful 10 days at Wade House in Stowmarket and the difference it has made to him is so lovely to see, he is happier and coping much better with everyday life since his stay.
The admission was classed as an emergency, and Manager Karen dealt with this so quickly, caringly & lovingly, making it such a warm and easy process.
All Staff were so very attentive, loving and caring, dad was made to feel welcomed as soon as he walked through the doors. The food looked and smelt amazing and Dads appetite came back very quickly. The safety & security was outstanding, both at the main doors and also inside the building, which put my mind at rest for Dads needs.
Dad had his own bedroom which was extremely clean and spacious and well equipped, with a lovely view out to the gardens.
Dad really enjoyed the company in the Lounge area mixing and chatting with others, but also having his own space in his bedroom to retreat to if he wished.
When Dads stay came to an end, he said he missed the company and the family feel he had enjoyed in his 10 day stay.
The standard of care was outstanding and I would highly recommend Wade House, Stowmarket to anyone considering choosing a care home.

I perceived my procedure to be uncomfortable at the least and painful at the worst. However, every single member of staff from receptionist to surgeon, went to extreme lengths to put me at ease. All were calm and all had a sense of humor. I felt that they had thought of everything to enhance my recovery and dignity. Although hospitals are not somewhere that I enjoy going to, it was different on this occasion. My deep thanks to all staff who looked after me.

Recently had several visits to the centre and was seen on time each time.
the diagnostic proceedure i had was completed with consideration and care.
Overall an efficient and caring diagnostic and treatment centre.

Having visited my doctor and the consequential referral due to my Arthritis to your Physiotherapist . I was absolutely reassured and amazed at the level of care and professionalism , within the whole process my follow up appointments and calls as well as the common courtesy of all staff within the process.
The anesthetist team the hospital staff and my consultant surgeon were all highly professional and reassuring which brings great peace and comfort to someone having such a high level operation.
The Pre Op team were very reassuring and thorough and I appreciated the time that they spent with be to align my fears and concerns
I would like to thank Care UK once again for your extremely high standards of care and aftercare, which is really reassuring to anyone having contact with the health service in Ilford

I was very impressed with the care I was given at Care UK in North Hykeham. The doctor I saw was determined to find the cause of my pain and sent me for ultrasound and MRI scans at the Centre all within a few weeks. The staff are polite, professional and respectful, and I would definitely recommend this company to my friends.

I am just recovering from my third operation at at Care UK, Royal South Hants. I had two knee operations in 2011 and 2012. I have just had my left hip operation and am due to have my right hip done in about 3 months. I was very happy with the care and attention during my first and second operations. I have seen changes over the three years. I thought that the care and attention was very good during the first two operations, but this time the care was excellent. From the time that you register at the reception right through the whole time you are under the care of Care UK you are well cared for. The surgeons, doctors, nurses and staff are very attentative, pleasant and always cheerful and would put anyone with any fears at ease. My GP gave me a choice where I wanted to have my recent operation and I knew straight away without any hesitation. I would certainly recommend Care UK to anyone. I would like to thank all surgeons, doctors and nurses and general staff for the care that I had whilst in hospital.

From the minute we entered the treatment centre we we looked after really well. Having a 9 year old with a broken arm he needed a calm area which ia exactly what we got. The staff were wonderful willing to shre a joke to put Rio at ease. Everything was explained to him before they did anything which was great as he new what to expect, which again put him at ease. If you ever need medical assistance then St Marys treatment centre is a fantsstic resource that I for one are very proud to have in our community.

Mother has been a very independant lady and totally self-sufficient but then a bad fall gave us great worries and after various home carers, we realized full care was necessary and the new Ambleside was the perfect location for me to visit and check on her wellbeing. All the staff are so kind and helpful and always inform you if there is a problem. Ambleside is a lovely spacious building, well furnished with a large landscaped garden. The dining room is large - the tables are always well laid with flowers on each table and the food is excellent. There are many activities to entertain the residents which is important. All in all, I am very happy that my mother is staying there.

My sister and I had been searching high and low throughout Warwickshire and Oxfordshire for a care home where we could feel comfortable about leaving my mother, unfortunately and depressingly without much success. At 90, recently widowed, and with mild Alzheimer's, my mother was sad, lonely, disorientated, bored, and not coping well with daily living. We were hoping to find a Home where she could be autonomous in those areas where she is capable, but get support and assistance with tasks she finds more challenging and, most of all, have plenty of friendly company.
We stumbled across the newly-built Ambleside Care UK home by chance and just from the very first meeting with the 'front of house' manager Jason felt that this establishment ticked all the right boxes. Jason explained Care UK's philosophy and ethics, and was able to answer all sorts of questions both at our meetings and then in subsequent emails. We felt immensely reassured and booked my mother in for an assessment, at which she was treated with great kindness and dignity. It is always a heart-wrenching decision to put a parent in a care home, but on meeting the staff at Ambleside and watching their modus operandi, we felt that at last we'd found the right place.
If anything, I would say our expectations have been exceeded. The staff/resident ratio is very good and we can see that my mother gets lots of care and attention at all times. All the staff have a lovely attitude and are so kind and caring: I have never met a single one who seems brusque or offhand.
There is no "one size fits all" approach: care plans are judiciously tailored to the individual's needs and capabilities. My sister and I visit virtually every day so have got to know staff and other residents quite well - we have never come in and found a lounge full of people nodding off in front of the TV! On the contrary, we usually find those who are able engaged in some interesting or fun activity such as simple crosswords, jigsaws, other games, art work, cake decorating, pot gardening, etc, or having a hand massage or other relaxation treatment. I have noticed that these activities are not staged according to a strict timetable (as I have seen in other Homes) but are organised according to who happens to be present, and what their abilities are. Hats off to the 'Activities Ladies' who approach their work with dedication and imagination!
In addition, outings to garden centres and a panto have been arranged, and quite often entertainers come into the Home, e.g. a band, a folk group singing Carols, performers singing old-time songs, karaoke. Whenever I have "butted in" to one of these events I have found the "old folks" swaying to the music or singing along. I have read that one of the last things to "go" is appreciation of music, so Ambleside is spot on here!
Ambleside staff are also very good at updating us on any little incident or change, e.g. if my mother has a little fall or stumble, they will always phone to let us know, however minor the event. The nursing care is second to none.
Relatives are treated as "part of the family" and from the General Manager down, they all know our and our husbands' names and treat us with friendliness and respect, remembering events in our lives and always asking after us. Relatives are always made very welcome with teas, coffees, pastries or even lunch. Oh, and the food is excellent, as are the furnishings and design of the place.

We really can't fault Ambleside and feel very comfortable with our decision.

Mum spent 3 weeks on a respite visit to Ambleside Stratford. It was the first time she had stayed in a care home and was wary of going. The staff were so friendly from the moment she walked through the door that her worries disappeared immediately. She was kept busy every day, which was just what Mum needed. She even had the chef out in the garden practising golf with her!

My son underwent a small operation recently at Shepton Mallet Treatment Centre, and I just want to say how impressed we were with the care and treatment he received, including the after care. The staff and facilities were excellent. Even when he needed to return a couple of days later, on a Sunday, the care he received was second to none. Unfortunately i have had some bad experiences with the NHS in the last 18 months, but Shepton Mallet Treatment Centre has restored my faith, that hospitals can be caring, professional and efficient.

Had my appointment withing 2 weeks of referral. Consultant gave me diagnosis within 5 minutes after suffering for two and a half years. A month later I have a further appointment with him at hospital to consent to surgery. I don't think that private care would have been any better.

My mother visited St Marys NHS Treatment Centre (Portsmouth) on two occasions and each time the care and attention she received was second to none. The staff were so caring and considerate but also extremely professional. Each time she had her procedure she was treated with utmost respect and dignity. They made a rather nasty procedure much more bearable, I cannot praise them enough.

Luckily it was my first visit to the centre. My 4 year old had a bad ear ache and was crying which is unlike her. So we went to the st Mary's treatment centre, I expected a wait so went prepared . The children's area was a nice waiting place.
Once seen my daughter was investigated but didn't need antibiotics. Which I was glad I went and happy that they didn't give treatment if not needed.

I would like to let you know how impressed I have been with the care provided to my Aunt, by the team at Chalfont Court. As I understand it the hospital discharged my Aunt as end of life care but since she has been with Chalfont Court she has made positive progress and I feel her care has been very good. The accessibility of the Management and staff team, their taking time to get to know my Aunt and their obvious caring attitude is a credit to Care UK, thanks and keep it up!

I wanted to let you all know how truly grateful I am for all your support and care for Dad over the last few months and in particular the last couple of weeks. From the first time we came to Southfield, we have been constantly impressed with how caring and compassionate all your staff are. We know that Dad was being treated with kindness and respect and that Southfield was his home. I also wanted to thank you for the kindness and care you showed to me in those last few difficult days (and night!) Val - you have a wonderful team.

Our Mother passed away at Birhcwood Care Home, Newbury on the 26th December
2013. She had been there for five and a half years and the care she received was second to none. We would like to thank Care UK and especially the Staff at Birchwood. If all people in their declining years received the care and dignity afforded to our mother at Birchwood we would never hear of sad cases of ill-treatment. We would like our thanks passed to the Care Home as people are always very quick to find fault but not always so quick to praise. Thankyou.

I would like to let you know how much we appreciated the care and dedication that the staff at Tiltwood Cobham gave to our mum while she was in their care. It really felt like she was in a 'home from home' and it was a great comfort for the family to know that she was in a safe and caring environment, especially when you read such terrible stories in the press involving care of the elderly. We can't give enough praise to all the staff who do a difficult job with such kindness, they are fantastic!