I was feeling overwhelmed and quite frazzled as my elderly, frail Mum had just been discharged from hospital with an increased need for care. I was particularly concerned about her falling and bein... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer support. Careline365 is one of those services you hope you never use but if you do need to then you want to to work seamlessly. I called today about a non-emergency matter - changing th... See more
Company replied
Hannah was calm and kind. She dealt with our issue reliably, and professionally. Hannah returned calls when she said she would and gave answers 9nly when she had them, no opinions just facts. Thanky... See more
Company replied
Miranda has been the only person, despite numerous phone calls to sort out why our new Careline alarm wasn't working. She realised that I needed to pair the machine with my router. No-one had told... See more
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent Adolf
The agent Adolf was most helpful and understanding. He took the stress out of my experience, and answered all my questions
15 August 2026
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Adolf was able to make your experience feel less stressful and took the time to answer all your questions with care and understanding.
We’ll be sure to pass your kind words on to him — he’ll be thrilled to know he made such a positive difference!
Nick
Vanessa was incredibly helpful and…
Vanessa was incredibly helpful and knowledgeable in helping me find the right alarm device for my Mum.
I feel extremely grateful in knowing she is safe at all times! Thank you so so much!! 🙏😀
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful review! We’re delighted to hear that Vanessa was able to guide you in finding the right alarm device for your Mum and give you greater peace of mind.
Knowing that you feel reassured about her safety means a lot to us. We’ll be sure to share your kind words with Vanessa — she’ll be thrilled to know how much her support meant to you!
Nick
Every body was helpful with Shannon in…
Every body was helpful with Shannon in particular
14 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that our team was helpful and that Shannon stood out in particular.
We’ll be sure to pass your kind words on to her — she’ll be delighted to know her support made a difference.
Nick
Drew was very patient
Drew was very helpful and understanding. He was patient when I was bit slow and made sure I understood what would be happening next and gave a rough timescale considering it was a Sunday.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Drew was so patient, understanding and helpful throughout your experience.
Taking the time to explain what would happen next and provide a clear timescale is exactly the kind of support we aim to provide, especially on a Sunday.
We’ll be sure to share your kind words with Drew — we’re sure he’ll really appreciate them!
Nick
Carrie gaves great advice
Carrie gave great advice as to the product that would best suit our Mum. Excellent service.
10 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your fantastic feedback! We’re so pleased to hear that Carrie provided great advice and helped you find the product that best suited your Mum’s needs.
Providing thoughtful, personalised guidance is something we’re really proud of, so it’s wonderful to know you received excellent service. We’ll be sure to pass your kind words on to Carrie!
Nick
Excellent company happy to discuss and…
Excellent company happy to discuss and explain in detail all options available. Incredible service and gives 100% piece of mind.
30 December 2025
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our team happy to discuss and explain all the available options in detail.
Providing excellent service and helping give you complete peace of mind is exactly what we strive for. It’s fantastic to know we could make such a positive difference!
Nick
Sue was very helpful in taking my call…
Sue was very helpful in taking my call and updating some details.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re pleased to hear that Sue was so helpful and made updating your details nice and straightforward.
We’ll be sure to pass your lovely comments on to Sue — she’ll be delighted to know her support was appreciated!
Nick
Truly atrocious customer service
UPDATE - 17 August 2026. I have provided the information requested but realistically, how many people do you have with my name trying to send the equipment back??? It can’t be that hard to find my account - you have just evidenced how poor your customer service is…..
ORIGINAL POST: Truly atrocious customer service and dreadful response times to emails and requests, plus they sent something to my old address from 8 months ago. I have been trying for almost a month now to send the equipment back without success as they have still not sent me the postage label. I do not recommend this company.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
We’re sorry to hear about your experience and completely understand how frustrating this must have been, particularly after waiting so long for a return postage label. This is not the level of service we aim to provide, and we apologise for the delays and inconvenience caused.
We’d really like the opportunity to look into this and help get the equipment return resolved as quickly as possible. Trustpilot have requested some more information so we can locate your account so we can investigate what has happened and arrange the appropriate next steps. Thank you for bringing this to our attention.
Nick
New wrist fall alarm set up
I needed help with installing my dad’s new wrist fall alarm…I was put through to an assistant fairly quickly, Helena was very helpful, realised that the new device was still in “travel mode”, which was why I had been unsuccessful in setting it up myself. She rectified the problem and talked me through the set up procedure, so the system is now working, thankyou!
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Helena was able to quickly identify the issue with the device being in “travel mode” and guide you through the setup. It’s fantastic to know your dad’s wrist fall alarm is now up and running and giving you peace of mind.
We’ll be sure to share your kind words with Helena — she’ll be thrilled to know how helpful her support was!
Nick
Everything ok
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your feedback! We’re pleased to hear that everything went smoothly and that you had a positive experience with us.
We really appreciate you taking the time to leave a review!
Nick
Wayne was extremely helpful and patient…
Wayne was extremely helpful and patient whilst we discussed my problem
14 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Wayne was so helpful and patient while discussing your problem.
Taking the time to listen and provide thoughtful support is so important to us, and we’re pleased he could make a positive difference. We’ll be sure to pass your lovely comments on to Wayne!
Nick
Drew was very polite and caring and…
Drew was very polite and caring and helpful
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that Drew was polite, caring and helpful throughout your experience.
Providing compassionate and supportive service is something we truly value, and we’ll be sure to share your kind words with Drew. We’re sure they’ll mean a lot to him!
Nick
A very good experience
Rinita was extremely helpful today and sorted out the problem I had with my mother’s faulty pendant. Placing an order for a replacement. Wonderful service
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Rinita was able to quickly help resolve the issue with your mother’s faulty pendant and arrange a replacement.
It’s fantastic to know you received such wonderful service and support when you needed it. We’ll be sure to pass your kind words on to Rinita!
Nick
Ross was very patient and helpful
Ross was very patient and helpful. Thankyou Ross!
While the pedometer on my watch is known to be a problem, it is now working again after switching the watch off and on again.
12 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that Ross was patient and helpful in getting your watch back up and running. Sometimes a simple restart can do the trick!
We’ll be sure to pass your thanks on to Ross — he’ll be delighted to know he was able to help.
Nick
Very satisfied with all communications…
Very satisfied with all communications setting up a pendant alarm for an elderly neighbour.
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that you were very satisfied with the communication throughout the process of setting up a pendant alarm for your elderly neighbour.
Making everything clear and straightforward is exactly what we aim for, and we’re so pleased we could provide a positive experience.
Nick
Super fast service
Super fast service. Incredibly knowledgable and friendly staff. 10/10 service
14 August 2026
Reply from Careline365
Good Morning,
Thank you so much for your fantastic 10/10 review! We’re thrilled to hear you experienced super-fast service and found our team both knowledgeable and friendly. Providing prompt, expert and caring support is what we strive for every day, so it’s wonderful to know we hit the mark.
Thank you for choosing us and for taking the time to share your experience!
Nick
I had a problem with the set up of my…
I had a problem with the set up of my new Careline Watch. It connects perfectly to your wonderful team, however we had problems with the GPS. I spoke to Dillas and she was able to correct the problem. Thank you all for your help.
Pauline Harman
15 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Dillas was able to resolve the GPS issue with your new Careline Watch and get everything working as it should.
It’s fantastic to know you had such a positive experience with our team and felt well supported throughout.
We’ll be sure to pass your kind words on to Dillas!
Nick
Sent quickly and arrived Saturday but…
Sent quickly and arrived Saturday but the courier did not ring or knock I was in all day!! The box was left in my ‘glass bin’ so I retrieved it. Thank you
13 August 2026
Reply from Careline365
Good Morning,
Thank you for your feedback! We’re pleased to hear your order was sent quickly and arrived safely, although we’re sorry to hear the courier didn’t ring or knock and left your parcel in an unexpected place.
We appreciate you taking the time to let us know, and we’ll make sure your comments are noted. We’re glad you were able to retrieve your delivery, and thank you for choosing us!
Nick
Excellent customer service staff
Excellent customer service staff. Gave clear and concise information as requested. Thank you
12 August 2026
Reply from Careline365
Good Morning,
Thank you so much for your lovely feedback! We’re delighted to hear that our customer service team provided clear, concise information and helped answer your questions.
Making things simple and straightforward is exactly what we aim for. We really appreciate you taking the time to share your experience!
Nick
Asking for a rating when I hadn’t even…
Asking for a rating when I hadn’t even received the goods
Hadn’t received the goods but no explanation given until a phone call after 5 days asking for a postcode because I hadn’t filled out my new user registration- why would I when I wasn’t yet in receipt of goods?!
Not a good start
Update : delivery was made today and left on doorstep in direct heat - poor service from Post office also…
At least I got an email from Careline to say it’d been delivered!
14 August 2026
Reply from Careline365
Good Morning,
We’re sorry that your experience got off to such a frustrating start. We completely understand your disappointment at being asked for a review before receiving your goods, followed by the delay and the need to contact us to clarify your details. We also appreciate your concerns about the parcel being left in direct heat.
We’re pleased the delivery was eventually made and that our notification confirmed it had arrived, but we recognise that this fell short of the smooth and reassuring service you should expect. Thank you for taking the time to update your review and share these concerns — your feedback is genuinely valuable and will be taken on board.
Nick
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.