I was struggling a bit to know where to start looking when we were wanting to find some respite care for my mother in law. The very sympathetic call handler was lovely and it felt like a relief to ta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
Company replied
Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made... See more
Company replied
Carehome.co.uk's helpline service was great. I had a really tricky situation with the council trying to source a temporary care home place for my mother-in-law and being completely unsure about how th... See more
Company replied
Company details
Written by the company
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Useful first port of call
Useful first port of call. I like the way I could filter on the website to find out facilities and caring offers at each home.
28 April 2026
Reply from carehome.co.uk
Hi Lindsay - Thank you for your feedback. We’re pleased to hear you found our website a useful tool!
Reply from carehome.co.uk
Hi Carlene - we’re pleased to hear that a variety of care home options were found for you, and we appreciate you taking the time to share your experience.
Really helpful staff
Really helpful staff, sounds some care homes that were suitable and followed up yo see how we were getting on
5 May 2026
Reply from carehome.co.uk
Hi Philip - we’re delighted to hear our team were helpful in finding suitable care home options for you and that the follow-up support was appreciated. We understand how important it is to feel supported throughout the process, and we’re glad we could help.
My opinion on the lack of transparency and balanced feedback
In my opinion, this platform seems to apply an uneven level of scrutiny to reviews. From what I have observed, genuine negative feedback based on lived experience appears to be heavily vetted, while "perfect" positive reviews, which I find questionable, seem to be accepted without the same level of vetting.
Based on my own interactions and conversations with other users, it is my belief that the site favours the corporate image of the care homes over the honest experiences of the families using them. I feel that legitimate concerns are often discredited or labeled as "disgruntled" rather than being viewed as the valuable learning tools they should be. Consequently, I have personally lost trust in this website as a reliable or balanced reflection of care services.
2 February 2026
Unprompted review
Reply from carehome.co.uk
Hi Greg - we’re sorry to hear that you feel this way about your experience with our platform.
We take the integrity and reliability of reviews extremely seriously, and all reviews - both positive and negative - are subject to the same transparent review compliance guidelines and verification processes. Our moderation procedures are designed to ensure that reviews are genuine, relevant, and based on real experiences, regardless of whether they are favourable or critical.
We understand that having a review challenged or moderated can feel frustrating, particularly when it relates to deeply personal experiences. However, our aim is always to provide families searching for care homes with the most accurate, balanced, and trustworthy information possible. Constructive feedback plays an important role in that, and we do not seek to favour providers over reviewers.
At theh happy moment I am new but I am very…
At the moment I am new but I am very pleased so far.
27 April 2026
Reply from carehome.co.uk
Hi Moira - we’re pleased to hear that your experience has been positive so far, and we hope to continue providing the support and service you need moving forward.
Polite and quick response
Polite and quick response, offering many options of care homes.
27 April 2026
Reply from carehome.co.uk
Hi Brian - thank you for your feedback. We’re pleased to hear you received a polite and prompt response, and that a range of care home options were provided to help support your search. We appreciate you taking the time to share your experience.
Very efficient and helpful company who…
Very efficient and helpful company who responded very quickly to my request for help and information.
27 April 2026
Reply from carehome.co.uk
Hi Carl - thank you for your kind feedback. We’re delighted to hear you found the team efficient and helpful, and that your request was responded to so quickly. We really appreciate you taking the time to share your experience.
Reply from carehome.co.uk
Thank you for your feedback. We’re really pleased to hear you found the team efficient, friendly and knowledgeable. We appreciate you taking the time to share your experience.
Very poor website for applying for…
Very poor website for applying for jobs. It kept asking for more personal information before I even got to the application, then lost my whole 10 minutes work when I scrolled back to check some details. I still do not know, in spite of a vague message, if my application actually reached the care home I applied to. No email from Carehome and no email from the advertising care home.
5 May 2026
Unprompted review
Reply from carehome.co.uk
Hi Rob - we’re sorry to hear about the issues you experienced while using the website, particularly around the application process and the loss of your progress. We understand how frustrating this must have been.
We appreciate you bringing this to our attention and will investigate the issues you’ve mentioned, including the application submission and communication process, to help improve the experience going forward.
Such a difficult time but made so much…
Such a difficult time but made so much easier by this website. Lots of information on local care homes and having a shortlist complied using individual needs was invaluable. Can’t recommend enough. Thank you so much for all your help and advice
28 April 2026
Reply from carehome.co.uk
Hi Abigail - thank you for taking the time to share this. We’re really glad the information and tailored shortlist helped make things a bit more manageable for you. It means a lot to know the guidance and resources were genuinely useful.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Wishing you all the best.
Very understanding and helpful
Very understanding and helpful. Practical information supplied and has enabled us to progress
27 April 2026
Reply from carehome.co.uk
Hi Barbara - thank you for your kind feedback. We’re really glad to hear you found the support understanding and helpful, and that the information provided has helped you move things forward.
I made contact whilst trying to…
I made contact whilst trying to navigate the mind field of researching dementia care for my father. I spoke to Kerry who was extremely helpful and within a very short time provided me with a shortlist of care homes within the requirements I had specified. This gave me a place to start from, which given that I live a long distance from my Dad was invaluable.
29 April 2026
Reply from carehome.co.uk
Hi Debra - thank you for sharing your experience, it really means a lot. We understand how overwhelming it can feel when first looking into dementia care, especially from a distance, so it’s great to hear that Kerry was able to support you and provide a helpful starting point so quickly.
We’re so pleased the shortlist gave you some clarity and direction during what can be a challenging time. If you need any further help as you continue the search, we’re always here for you.
Very helpful and polite
Very helpful and polite, didn't rush and listened to my answers
29 April 2026
Reply from carehome.co.uk
Hi Sally - thank you for your kind feedback. We’re really pleased to hear you felt listened to and supported, without any pressure or rush - that’s exactly the experience we aim to provide!
Provided relative information required.
29 April 2026
Reply from carehome.co.uk
Hi Stephen - we appreciate you taking the time to share your experience, and if there’s anything more you’d like support with, we’re always here to help.
AHome that Cares.
Very polite lady on phone. Rang at arranged time, I live in Australia.
Lost a star as I am yet to receive the recommended Care Homes.
I would possibly recommend to people in UK only.
21 April 2026
Reply from carehome.co.uk
Hi Shirley - thank you for your feedback, we’re really pleased to hear you found the call helpful.
We’re sorry you haven’t yet received the recommended care homes. We originally sent your shortlist on 15th April, but it may have ended up in your junk or spam folder. To make things easier, Ellie from our Care Help Team is resending the link to you today.
If you still can’t find it or would prefer to go through the options again, please feel free to give us another call - we’d be more than happy to help.
My Mum went into Castle Brook in…
My Mum went into Castle Brook in December 2024 as she was struggling by herself and I was finding it more and moe diffcult to keep her going from a distance, she found keeping the house going and just feeding here self was too much and health deteriating. I placed her in for 14 day break while I took a holiday and she did not want to come out, loved it. totally new life, lovely staff that she has made friends with, eating good home cooked food her heath bounded back and it has taken all the pressure off me. She walks everyday in the garden and in warmer weather in the woods opposite, she visits Kenilworth regualrly as taxi is cheap as very close. Staff are her favourite, they genuinely care for all the people, in fact I have got to know quite a few of them now. I have been amazed about mums turn around and how they make all efforts for residents to lead as independant lives as they can, and yet if not well there to hold her hand and just chat. They take her on trips, has a mini cinema with a BIG DVD collection, they go to town in holidays like Christmas, Easter, hallowean is really funny. Could not recommened Castle Brook enough.
28 April 2026
Unprompted review
Reply from carehome.co.uk
Hi Deane - thank you for sharing such a heartfelt experience - it’s wonderful to hear how much your mum has settled into life at Castle Brook and the positive impact it’s had on both of you.
Just to mention, we’re a comparison, review and advice service that helps families find suitable care, rather than the care home itself. I’m sure the team at Castle Brook would really appreciate hearing your feedback directly as well - if you’re happy to, you could share your review on their profile on carehome.co.uk so it reaches them and others considering the home.
Wishing you and your mum all the very best, and thank you again for taking the time to share your experience.
The initial follow-up was quick and a…
The initial follow-up was quick and a call arranged to go through the details of our requirements. Very caring and understanding and the information provided was really helpful. Great first experience!
20 April 2026
Reply from carehome.co.uk
Hi Kerry - thank you for such a thoughtful review! We’re really pleased to hear that the follow-up was prompt and that the call helped clarify your requirements. It’s especially good to know you felt supported and understood throughout, and that the information provided made a difference.
Very understanding on helpline and…
Very understanding on helpline and quick action . I heard from several good homes in the area within 24 hours
27 April 2026
Reply from carehome.co.uk
Hi Elaine - thank you for sharing this, we're really pleased to hear how supported you felt. We’re glad our Care Help Team were understanding and able to act quickly, and even more so that you were connected with several suitable homes within such a short time!
Reply from carehome.co.uk
Hi Dean - thanks for your kind words, it’s great to hear you found the team easy to talk to and efficient throughout. Clear communication is something we really focus on, so it’s good to know that came through in your experience. We appreciate you taking the time to share this.
Does what it said on the listing
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No different in reverse to what i would do as an estate agent on a match. We decided on one of the recommendations made. Many thanks for all your help at what has been quite a stressful time. Would recommend-and have done to clients, whilst doing my job! Alan Bennett
24 April 2026
Reply from carehome.co.uk
Hi Alan - thanks for taking the time to share this, it really means a lot. We know how stressful this process can be, so it’s great to hear the shortlist made things simpler and helped you find the right place. And a massive thank you as well for recommending us on to your clients!
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