Avoid His eBay Too
Cardie Collectables Is Now Operating Via eBay Under The Username CardieCollects And Still Owes People Money For Unfulfilled Orders. DO NOT BUY FROM THIS MAN.
17 March 2022
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
1.8
Poor
20 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought HF etbs in October
Bought HF etbs in October.
Which was delayed to all company's every company then received theres and cardie still claims his were delayed after months of waiting they apparently arrived and he was shipping out. Then he gets ill (conveniently) so more delays i put a request with my bank 3 weeks later he tells the bank he has sent the product on that day.
I then waited for the parcel to arrive and it was product I did not want. Its like ordering a cooker and receiving some utensils a microwave a washing up bowl and some other crap.
He now says return it for a refund in 30 days but hasn't sent me shipping labels and I refuse to spend more money on this fool.
So after all the delays and rubbish and even saying product has arrived and shipping soon he never once received any HF etbs don't trust this company unless you have more money than sense
31 August 2021
Unprompted review
SCAM!! Do not order from them!!
I pre ordered two 3-pack blisters a while ago. They were supposedly shipped in late march but I never recieved them and there was no tracking so I couldn't see where my items were. I tried to contact them several times and never got a reply. Only thing I ever heard from them was sob stories about the owner being sick, which was cleaely just a scam to keep people from filing a claim. I am so pissed about everything and wished I never ordered from them.
24 August 2021
Unprompted review
Absolutely the worst place to buy. AVOID! no joke.
Terrible service, deceitful, bad communication skills. ordered 10 hidden fates ETB's October 10 20. 10 Months waiting. If you paid via debit paypal or bank account you have 180 days and 120 days for some banks. The company sends generic cut and paste emails to everyone to dupe people into going past there 180 and 120 days to ask for refund via paypal and banks,. Cardie will not respond to emails, messenger, or calls with no urgency. He will send you a generic cut and paste to tell you that he is sick, this goes on for 10 months, if he is that sick, refund everyone and close shop until medically fit to work. I took action using paypal credit under section 75 to open up a dispute for a refund or send me the correct product. Instead of refunding me he sends the incorrect product! Shining Fates ETB's! I then have to waste more time and send it back to him costing me more money to post it back. The items have now been delivered to him. He then wastes more time by not refunding me by not letting Paypal know it has been received. Most likely he is waiting till the last day. I am sure as you read this review you will notice all the other reviews by other people in similar or worse affairs than I, and Cardie will be replying with more Generic cut and paste replies to everyone's' bad reviews.
(Insert generic cut and paste reply below)
17 August 2021
Unprompted review
Whatever this company is replying with…
Whatever this company is replying with is not true. They are shipping out products that are way below the actual worth of items that I have purchased and now they are completely ignoring my emails or any possible communication. AVOID AT ALL COST
It makes me laugh how they are saying it is not true when I ak STILL waiting on my email for over months. Baffles me
13 August 2021
Unprompted review
Reply from CO
That is 100% factually untrue information please stop leaving false reviews based on what you think to be true.
All products issued in replacement for any items out of stock bring the total rrp of the order higher than the rrp of the initial order by £20 or more in every single case. The product rrp's come from the pokemon co themselves and all products & orders shipped have been worked out based on this rrp not some made up figure like you claim. This includes yourself who we have also dispatched extra items to on top of that.
COMPLETELY AVOID
I honestly don't know where to start with this company. I purchased a few products back in December ,they arrived 6 months later. I tried to return them and they ignored well over a hundred of my emails, I eventually returned them to Cardie, and still no refund. Worse customer service ever and most of the time you just get ignored. If it was possible I would give a 0 star review.
13 August 2021
Unprompted review
Reply from CO
We have no record of you ever purchasing with ourselves unfortunately. There is no order in your name in our system what so ever. If you have made a return and have not received a refund please email us with your order number and return tracking information and we will get that resolved for you. As we advised via numerous emails sent to all customers delays in receiving stock were caused due to mass delays due to covid and then due to me being extremely unwell which we sent numerous emails advising regarding. As soon as your stock arrived with us from the pokemon co it was shipped.
Worst company ever. Avoid (unless you want to pay for items and not receive them)
Worst company I have ever encountered. I ordered ETBs in October 2020. However, I received nothing. After chasing this up since Feb, I get excuse after excuse. One week the owner is ill, another week he has had car issues, another week he hasn't had time to send out the orders. It is a lie as he gives different excuses to different customers. This has been proven.
What is more shocking is that he has done this to 60-100 other customers. He has even been called out on Facebook with hundreds of customers being scammed by him. I am shocked this man is still scamming people.
Someone has even located his home address and personal details. I am against this but many people are angry. People are taking him to court. He is a very bad man and scammer.
Avoid him (Matthew) and his company Cardie (type in google to find).
He may change the name of his business to scam others once again.
As you can see he has bad reviews all over trustpilot.
He is in big trouble and is apparently investigation. He is known in all the UK Pokemon Groups as lying and never sending products.
Avoid.
20 July 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
RUN AWAY FROM CARDIE
Completely useless unfort. Pre ordered items that never came communication was abysmal. Will never order from Matt again. Completely unreliable and full of lies of mysterious dispatch emails that never happened. Run from this company.
19 July 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
0/10 do not buy
Honestly one of the most pathetic and dishonest people I've ever dealt with, a criminal if anything. Ordered two HF ETBs in October 2020, now July 2021 and I still haven't had a thing. He's ignored all emails, Facebook messages, text messages, eBay messages until he eventually blocked me like the coward that he is. A thief, a scammer and a liar. Never trust this POS and avoid at all costs.
19 July 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
Terrible service
Product ordered 7 months ago, still hasn't arrived and I have had no actual response from them, apart from the newsletters of the owner trying to make excuses. No excuse he can make up warrants the product being 7+ months late
14 July 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
I have been trying to cancel my orders…
I have been trying to cancel my orders for weeks. Those were orders and actual preorders. They never replied to my emails and just sent. They have been sent without my consent after 4 months.
Problem : I have since moved out and I cannot track those orders or know if they have been delivered. They still don't answer. Avoid at any cost.
16 June 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
Still waiting for my 6 hidden fates…
Still waiting for my 6 hidden fates tins and 4 champions path etbs I pre ordered July 2020
2 June 2021
Unprompted review
Reply from CO
Apologies for the delays experienced with you receiving your order. As per the numerous emails we sent to you and all customers our supply issues have been caused due to the covid pandemic causing massive delays with the manufacturing of our stock. We unfortunately are still awaiting stock we ordered and paid for back in 2019 And due to this and myself being severely ill and off work we have experienced extended delays. We have resolved all issues with this now and have issued customers their orders with free products to over the value ordered by £20 or higher for every order due to these delays and issues. We have also actioned refunding anyone who hasn’t received there order due to these delays and have also sent them free produce for these delays.
Really poor service
Placed a pre-order at the end of November for Shining Fates, it's now May 22nd and I still haven't received it, was promised an email update from the owner on the 10th of May but have had nothing since, regrettably have had to open a paypal case to try and get my money back.
Avoid like the plague!
22 May 2021
Unprompted review
Reply from CO
Hi Daniel, As per our email we sent you on Monday of this week we advised your orders would be shipped by the end of the month which is the case with all shining fates, hidden fates and battle styles orders due to the ongoing delays at the pokemon co. We haven't at all provided vague updates what so ever and have kept you up to date with your order since it was placed. This was done each month via email including updates based on each product set and there estimated arrival date as provided by the manufacturer the pokemon co. These were sent to your email you ordered with and we can see you received all of these including the one sent on the 17th so please dont provide false information. We updated you every time we received an update from the pokemon co on there delays which has been the case since November. We apologise for the delays that are entirely out of our control due to the ongoing issues at the manufacturer but there is no need to write false information in your review.
The worst store I have ever purchased from
I made an order at the begining for november 2020 for a pokemon card bundle.
The first part of the order came fine but as one part was delayed I paid extra to have the main part posted to me then and the rest to follow.
In the mean time I made two other orders, a pre order for shining fates and a pre order for battle styles.
In the run up to shining fates everything was delayed (thats fine out of cardies hands) but even though I ordered as soon as orders went up he could not confirm if I would be receiving any.
This went on for multple weeks leading up to release day until I had had enough of the AWFUL communication and I cancelled the order, though it took days for him to send my refund.
The exact same thing happened with battle styles, but when I requested to cancel that also I was told I wasn't entitled to a refund and only store credit! (like I would ever want to shop there again!)
Apparently his pokemon cards are "custom printed" for him and as a bespoke product I couldn't be refunded.
Which is nonsense, pci do not print for him! he eventually agreed to refund after I jokingly mentioned my lawyer (who is about as real as his!)
At this point it has been almost 6 months and I was STILL waiting for my missing etb plus.
Other stores had them and had sent them out, but he guaranteed it would be dispatched the following friday.
Friday came and went and surprise another delay apparently!
I opened a paypal case on the monday, which he responded to by making a tracking number.
I received my etb plus on the thursday as he had gone and bought one from somewhere else.
It was damaged but by this point I had had enough and just wanted to be done.
I was lucky, I eventually got my refunds and my *damaged items.
AVOID
28 April 2021
Unprompted review
Reply from CO
All Delays in relation to pokemon stock were fully advised to you by email and we kept you up to date with our latest information on these delays caused by asmodee the uk distributor and the pokemon co themselves.
We kept you up to date with these delays throughout and also advised you when your remaining items had arrived once they finally showed up. We dont purchase anything from anyone other than verified wholesale suppliers. Our main supplier is via asmodee the uk distributor and other wholesalers are secondary. All have been affected by the delays caused due to the pokemon co which continue to cause us ongoing issues with receiving our confirmed orders with them.
This is something we are actively dealing with as we have advised you multiple times throughout this process via our pre order updates but unfortunately as the delays are not with ourselves and are with the main uk distributor and manufacturer themselves they unfortunately are out of our hands. Absolutely all of our stock is ordered from the pokemon co through asmodee and a variety of other suppliers including some in America and Canada whom order directly from the pokemon co over there. Currently all stock is being produced for us in waves (batches) and is then being routed through these supply chains to us so we communicate with them and directly with the pokemon co themselves in relation to getting our confirmed orders from them. Unfortunately delays at the pokemon co in producing enough stock as part of these waves and transportation issues are causing large delays in us receiving our confirmed orders as we have previously advised.
We apologise for these delays and for your item arriving damaged there shouldn't have been any possibility for it to be damaged as we fully protect our items with many layers of bubble wrap but our apologies for this damage caused in transit and again for the delay caused due to the ongoing delays that we are still experiencing currently.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.