CarDelMar Reviews 13,872

There should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Product misleading (insurance) and after-servce is terrible.

AVOID THIS SCAM COMPANY!! (SAME COMPANY HAS ALSO DRIVE RENT A CAR, GLOBAL RENT A CAR, GREEN MOTION RENT A CAR) ALL THE SAME SCAM! I have booked a car with this company with full insurance, when returned they said that cat jumping from a tree damages the roof and that i had to pay 1000€ for the damage. I told them i have full insurance but they didnt car they just took 1000€ and thats it. They told me if i have problems with insurence to contact the manager named Serif. When i claimed the insurance i recieved only 850€ because this manager Serif charged me 150€ compensation for lost revenue in time of repair which is not covered by any insurance! Actual damage was 650€, all other was some administrative fees and this compensation. And the car will never be repaired because its 7 years old Fiat Panda with 50000km. Never ever use this company, also be avare that they have also company Drive rent a car, Global rent a car and green motion rent a car!!

This company is unhelpful and rude to the customers. Our experience was very unpleasant. They charged the money from the credit card, but no car was provided.

I have been reading a lot of negative feedback here about Cardelmar. But I think people mistake the services of Cardelmar which only is to provide a voucher with a cheaper fare to any rental car company they deal with and an insurance to cover the franchise in case of damages to the vehicle, and the car rental company itself. If I'll be late to pick up the car I assume I have to make contact with the rental car company, their phone number is written in the voucher. By instinct if I'm presented with a company I don't know, I will check the reviews on the internet or rent from the major ones where I know they will be professional. Cardelmar stipulate on their contract that any extra insurance fee from the rental car company can be declined because they cover the insurance part. The one company you need to be careful of is the rental car company itself, and avoid the ones you don't know. I have been using their service for 3 years, 2 times renting a car in the Netherlands, one in Spain and one in Sicily. In Sicily, someone through a ball or kicked the side of the car and left a dent, and driving the awful roads full of holes and bumps of Sicily damaged the tires and the wheels. Well, when we gave the car back, the agent of Locautorent who is the intermediary for Alamo pounced at the wheels first and said they were considerably damaged, it was like he knew right away where the car would be hit. after a useless argument that one would consider it is the normal use of the car in that part of the country, with the dent on the side, they charged me 980€. I was really thinking that if some other car rental company would try to make me pay more than the voucher, Locautorent found the good way to make you pay much more. It was like being cheated and helpless. Back home I called Cardelmar and the lady on the phone said they knew locautorent was known for this practice. She also said I was fully covered with the insurance I took with them and after sending all the appropriate papers, I should get a refund. All of this happened on Sept. 20, 2020. I received an email yesterday saying that everything was OK and I'll get the refund within 21 days. To conclude, to my knowledge Cardelmar are good and competitive, and they do their job providing a better rate than directly with the car rental company. We have to keep in mind small rental companies will try their best to make more money out of you. Sticking to the majors will surely leave you out of trouble even if they are a bit more expensive.

Poor Customer Service!
We had a problem with the car rental due to a flight delay. We informed the car rental and they said they will make a note of it. When we arrived, there was no car for us, and then we were forced to pay extra for a worse car that did even feel safe to drive. CarDelMar was quite useless resolving the issue with the car rental at the time and also replied to our complaint that they cannot help and cannot refund the extra money we were forced to pay. So, basically all they are good at is withdrawing money from our credit card but when it comes to the quality of the service, they dont seem to care much.

They charged 30 Euros more than in the offer and never gave the money back. They promised me to refund the money but still after two month there was no transfer.

Price change at reservation confirmation was not appreciated

We had a business trip to Italy in the winter and since in general italians don't offer winter tyres, we found a Cardelmar offer on billiger-mietwagen for 544€, whereas the offers without winter tyres were for around 200€. At the pickup it turned out that the car was not with winter tyres as booked. I called the billiger-mietwagen and the customer service assured me that once back we can claim the difference. It took me a month and numerous emails with the arrogant cardelmar staff, where initially they claimed that they had not offered winter tyres and later on claimed that the provider on site was not obliged to provide the winter tyres!!! But this was the reason to pay more than double.
If I could give negativ stars, I would gladly do that.
I recommend highly to stay away from these arrogant frauds.
They only collect cash and rely only that no one will start any legal actions, since they will cost much more than the claims.
Horrible experience and I assure you - never ever again!

Product misleading (insurance) and after-servce is terrible.

We had booked a rental car for their Madeira vacation with the agency CarDelMar. The price for 10 days including fully comprehensive insurance was around 400 €, which was deducted by CarDelMar.
The car rental site was Goldcar. When we wanted to pick up the car in Funchal at the airport, they were asked by the local car rental company Goldcar an additional bill in the amount of 431 € on additional insurance. We refused the payment, whereupon the car rental employee said "no payment, no car".
We will then contact CalDelMar Customer Service. He says additional costs would be reimbursed by CarDelMar in these circumstances, we should pay everything and enjoy the holiday.
Back in Germany, we opened a transaction at CardelMar and reclaimed the amount of 431 €. The customer service has demanded several proofs and documents at intervals. Lastly, a written confirmation from the bank with signature and stamp that the presented credit card is a valid, full credit card (no prepaid, charge or debit card). At the time of renting, there was a sufficient disposition.
When this confirmation was also presented by the Bank, CarDelMar refused to reimburse the additional costs after three months (!), Claiming that the said on-site payments were voluntary and therefore not eligible for reimbursement.
We feel betrayed and ripped off by CardelMar and will proceed after legal review of this online intermediary.

Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after returning the car from my cc without any comments from anyone check24, cardelmar or Buchbinder. All 3 of them stand for bad service.if you don’t wanna deal with your customers then start doing something else and leave the space for reputable and trustworthy services.

-C ash thieves
-A rrogant
-R uthless
-D egrading
-E rratic
-L ying
-M ean
-A n insult on honest human beeings
-R ather walk next time: I shall never use this company again

Really great experience with car del mar in Zadar Croatia! Nice guy at the desk. Quick pick up as well as return. And a very good Price!! I would certainly recommand this agency.

Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.

If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking.
... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

We booked a car on check24.de via Cardelmar which then send us our documents saying that target rent would provide the car at Olbia Airport, Sardegna. Our flight was delayed and we tried to contact cardelmar, to let them know we would pick up our car late. No one answered the phone. we called check24.de and asked them for help and they sais they could do nothing. So we arrived late at Olbia and could not find the office of Target rent straightaway. By chance we learned that target rent has no office but a company called "mida-rent" will handle all target rent customers. There was no sign, no indication whatsoever, that this is the case! Once at the mida-rent desk, we were told that we were too late and our booking had been cancelled, no refund was given since we did not show up on time... This is rediculous! If you want to start your holidays right, DO NOT USE Cardelmar, Target Rent or Mida Rent! Invest a few euros more, it will be worth it and safe you lots of trouble. We never saw our money back and payed 70€ for nothing. To enjoy the rest of the holiday we went to Avis the next day...

I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault.
After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

Terrible experience!

I was charged twice: first time when the payment didn’t go through and the second when it did. Be careful of the hidden costs and charges! We paid €218 for voucher through Car Del Mar and only €160 was used ad the voucher, the rest was VAT and service fee. On top of that we paid €200 MORE for car insurance through Hertz. Customer service at Car Del Mar is extremely poor, agents DON’T follow up on the cases and simply don’t resolve them.