Carcraft Reviews 

1,063
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Worst company ever dealt with they told lie after lie to my partner telling us they fixed the car do not buy from this company you will regret it

Rated 1 out of 5 stars

Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complaine... See more

Rated 1 out of 5 stars

AVOID like your life depends on it. The most disgusting company ever ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity they then put my Audi back up... See more

Rated 1 out of 5 stars

I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and hav... See more

Company replied

Company details

  1. Car Dealer

Written by the company

The new Carcraft is a website featuring thousands of quality used cars, all available from independent car dealers we know from across the UK, all of whom have been through our rigorous approval process. We approve the dealers, you'll approve of the choice. If you're looking for a new car, check out Carcraft.co.uk today.


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1.0

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TrustScore 1 out of 5

1K reviews

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Rated 4 out of 5 stars

Good service

Friendly staff and good service. Would definitely recommend !

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks for the review and such a good recommendation Laura.

Rated 5 out of 5 stars

Good service when looking for new car

Arrived on a Sunday at around 10am at the leeds showroom, always like going here as you get to sit in and look around a good variety of cars. Got greated when we entered by a sales rep called manny (was fantastic) got us a drink made us feel welcome talked us through things after having a good look and narrowing down what we budgeted found a car what we like manny sorted out a test drive and then we went through the paperwork. Great experience just took a little longer than I expected but drove away that day in a new car after part exchanging mine in.

16 March 2015
Unprompted review
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Reply from Carcraft

Great experience is what we want for all our customers! We try and take the possible problems away and make the journey easy and stress free.

Rated 4 out of 5 stars

Happy Customer

I was recommended to get my new car in Carcraft by my friends and family an im happy they told me about this place. I've never taken out a car on finance before nor even taken out any loan do I was a bit unsure as to how my credit was, but the gentlemen who was helping me find my new car reassured me that I will fine an il be able to get a new car that same day. I ended up coming out the showroom with a nice VW polo at a very good price, they taxed an insured my car an I got a 1year free service an breakdown cover.

I was very happy I would definitely go back there again for another car, everything was quick but thorough an there was a wide selection of cars to choose from.

Thanks Carcraft Team.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thank you TJ, we hope to see you next time and thank you for the recommendation!

Rated 5 out of 5 stars

great sales advisor

I recently visit carcraft, and was happy to say I was very pleased our sales advisor was not pushy in the least he just lets us look around and was happy to help when required, he got us the best deal the was suitable for us well done

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thank you Tracey, glad to hear things went so well, Drive Happy!

Rated 4 out of 5 stars

carcraft.custumer

second.time.at.carcraft.got.my.last.car.from.them.would.definatly.get.my.next.car.from.them

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks Dave! Really appreciate the review and you coming back to us!

Rated 3 out of 5 stars

Average Customer Service

After purchasing a Fiat Punto from Warcraft West Midlands on the drive home the ABS warning light and engine warning light came on, for a car that is checked over as much as carcraft claim, i would not expect this to happen

16 March 2015
Unprompted review
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Reply from Carcraft

Apologies for this Pauline, is there anything the team can help with or has all been resolved? If not call the team on 0800 923 9495 and press option 6 and the team will help you out. Thanks for the review.

Rated 4 out of 5 stars

Very pleased with the Customer Service

I was really pleased with the customer service that I received, Charlotte was very helpful and nothing was too much trouble. Carcraft sorted the issues I had with the vehicle straight away, I am satisfied with the end result. I would definitely recommend carcraft to others.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thank you Diane, we really appreciate the recommendation!

Rated 4 out of 5 stars

Great Service

The service I received from Car craft was great. Discussed what I was looking for in no hurry what so ever. Only bad point is that dealing with All in one finance is not as easy as it should be.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Sorry to hear the finance part of your experience wasn't the best, but it's good to hear you were treated so well by the Carcraft staff, thanks Damian!

Rated 5 out of 5 stars

Brilliant service!

Any questions I had were answered straight away and everyone went up and beyond to make the car I wanted affordable on my salary. I drove away with the car the same day and I am very pleased with the service I received.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Exactly what we want to hear, thanks for the great review!

Rated 5 out of 5 stars

carcraft sales service

The sales team at carcraft durham road birtley co.durham are very helpful ,honest , & very truthfull

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks Ivan for the lovely review.

Rated 5 out of 5 stars

expect a looooonnnnnng wait

Be prepared for a long weight i travelled said everything was sorted all my paper work was sent which they asked and said now come down test drive sign gone. They said it would be quick i was there 4-5 hours next day there was a problem with the car took it back which they diagnosed and fixed straight away and did a minor service 2 which made me happy. Make sure you check the car thoroughly as iv found abit missing and odd bits wrong which i was told thats why its the price if thats correct there cars are very over priced had a quote for missing parts 2nd hand nearly a grand so yeah very over priced. Just be careful as i was told things different on phone to bein in store so ask everything when your there. I do love the car tho so cant give back doubt ill use again when i upgrade.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Apologies about the wait and the other small issues, really happy you love the car! We don't like to hear a customer saying they would not return, please give the team a ring on 0800 923 9495 option 6 if there is still anything that you need help with.

Rated 5 out of 5 stars

car purchase and assistance from the team

Service was great and I was really pleased with the information provided. I would definitely recommend Carcraft to my friends and family

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Really appreciate the recommendation Tracey, thank you!

Rated 4 out of 5 stars

Very Efficient staff at CarCraft

i recently bought a car at CarCraft in Enfield. I was really impressed with all the staff there, there were very efficient and friendly (Samuel and Ralph) even though there was a bit of wait to get everything processed i was overall really impressed with my visit and will definitely be going back there for my next car.

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks Leanne, really appreciate the review.

Rated 5 out of 5 stars

Very good....

Needed a car to my budget and that's exactly what I got I drove away within 4 hours with my new car well impressed thank you car craft

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks Kerry! Glad to hear you got exactly what you wanted.

Rated 1 out of 5 stars

Never again horribal experience

Your best choice is to stay away from car craft they are cons we chose a seat ibiza 2011 plate 1.2 £170 a month they said thats fine as it was late they told us they will phone us the next day we got the phone call to say its ready to pick up we got there they said there was a problem but they had another car for us 2008 astra Sxi the wife quite liked it and we agreed we ask if it was cheaper monthly payments he said its £240 we said no way asked for deposit ov £180 back we didnt want the car or any othere car but was told to come back the next day for it back.all the next day they were phoneing us we have a ford fiester zetec s for u we told them we would look at it when we picked deposit up when we got there we asked to look at it they said it was sold then offerd us a honda civic 1.4 we both loved it and agreed as i didnt px my old car i got a mate to drive it back for me i was in a vw bora remaped to 180 bhp and cold not keep up with the honda we reg checked it on the a1 and it came back as a 1.8 v-tec se got the car home phoned insurance who would not insure my wife as she is a learner driver the sales man new this and thats why we could not test drive it he said he didnt have time as his shift was over total con keep away sales men was called murrey he also did not give me the 6 day free insurance and i never gave any payslips bank statements or my drivers licence proof ov address he should never of let me take the car with out any ov that

16 March 2015
Unprompted review
Rated 4 out of 5 stars

Car buying made easy

Friendly staff, plenty of choice and buying options - cup of tea or coffee would be nice while waiting though!

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Thanks Adam, everyone needs a brew and this should have been offered, apologies. Thanks for the review and feedback.

Rated 5 out of 5 stars

Brilliant Service

Carcraft were very helpful and nothing appeared too much trouble. Plus lots of refreshments offered which was a nice touch

16 March 2015
Unprompted review
Carcraft logo

Reply from Carcraft

Refreshments are always a welcome option! Thanks for the great review Nanette.

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