CaratLane Reviews 

Pratiksha has helped throughout the process of ordering and modifying the order. Thanks for the help and support

Once again I purchased during my birthday had a great experience during try at home visit by Mr. Rabindra Mahto . He was very cooperative and thorough with product description. Thankyou Caratlane :)

Pathetic experience. I had an issue with my kids earring. Provided it for a repair and later the team said that by taking exceptional approval they are giving me a full refund as they can’t repair it. Now things to note is that the current value of earring is approx 6k whereas they have given a refund of 4K stating that was the purchase value. In the whole world the gold is taken back based on the current gold value not at the value it was purchased. I asked for the replacement too which they are not giving stating their policies. Now they will sell the same piece in again 6k. How is this justified CARATLANE? I need my product back not your exceptional approval amount. repair id #EZNOIN189342D-JR

I wanted to try at home some earrings design.
Vikash ensured to collect all designs of my choice before bringing for trial.
He is most polite, helpful and professional.

Amit Bhirwandekar was very professional and helped in selecting the design and process of purchase was very smooth

Ayesha was able to resolve my queries seamlessly after i went back and forth on availability on an appointment to try some jewellery at home. It was a great experience, she was very quick and responsive and was able to fulfill my request.

Very beautiful collection n staff is too good . Mayank sir is very coprative n friendly person. N helping nature . ❤️❤️❤️ I am so happy 😊🙌🏻

Hi, I had a terrible experience post purchasing a rose gold chain from Caratlane Pune Satara road shop. However, post discussion with the Caratlane head office people ( Pratiksha n Trisha) I got resolution to the issue I faced. Thanks to both of them. I would like to appreciate their promptness and willingness to help and understand my situation post the mess created by the employees at Pune Satara road shop.

Thanks to Bhoomika for assisting with the try at home selection and booking experience. It was made very easy and convenient for us. Also , excellent collection for kids

The try at home experience was great. As per our phone conversation other options too were available. One day delivery was done.

Calmness, knowledge, good behaviour, helpful

Executive Sunny was very professional and informative while his home visit and his expertise helped me decide on the best ring for me.

It was seamless and the executive was very friendly with my daughter. Thank you so much for being patient with us while piercing my daughter’s ears :) Much appreciated!!

It is my novice experience for an online purchase at CaratLane. But undoubtedly they’re thorough professionals. Wonderful demeanour by the entire staff. Bhoomika was exceptionally helpful.

Vijay Anand explained all the details nicely, visited on time and we liked the try at home service.

Exceptional service by Abhishek Singh! Had a very smooth experience and he helped us in the whole end to end purchase of many products. Friendly and helpful.

Clear and detailed information about my order.

Not very pleasant experience. I occasionally wore the pieces and both the purchase from Caratlane has broke without even being used.

They charged me 850 and 550 as a repair cost. However, after asking they waived off 550 which was helpful.

But in nutshell, Caratlane pieces are very delicate and cannot be kept for longer period.

CaratLane has unique jewellery designs and options in both traditional and modern styles are vast.
Biggest plus point is the customer support team. I have many online purchases and never regretted. I usually stick to one person Mrs Dorothy Vincent. Either placing order or exchange related or refund or trial at home, Mrs Dorothy solves queries quickly and efficiently. It’s a pleasure to interact with. Keep up the good work.

Thank you Hetvi for the quick resolution on my exchange. Much appreciated. Thank you 👍