CARAMELLA Reviews 

Sizes aren’t great, quality isn’t great either

I ordered a coat and it was dispatched within an hour! That's incredible service

Really great customer service! Responded to email & instagram messages within hours of sending. Information given straight away and resolved any issues.
Will always shop here 🥰

I've been getting ny daughter 4 outfits from here since she was born and everyone always says shes the best dressed wee girl and she loves the outfits. My latest purchase cane with a letter for santa. Best touch. The clothes really last aswell

Amazing shop, all my coats I’ve bought the quality has been amazing. Fast shipping and overall brilliant service! Thank you

I love to shop with caramella. Beautiful clothing every time and great quality too. Also anytime I have a query there so attentive, always reply within the day and genuinely helpful too 😊 x

Really quick response and matter sorted out without any issues at all. Really polite and helpful

I emailed them regarding an order I had made, they were very quick in responding. This helped reassure me with my purchase!

Really amazing customer service, was able to find the problem and fix it for me!

10/10 customer service! Really responsible and helped me with my order ❤️❤️❤️

I received my order, but several key items were missing from the parcel. I contacted the shop straight away and was repeatedly asked for information I had already provided. Even after finding the order slip, there was still no progress toward a refund or resolution.

Communication has been slow and unhelpful throughout, and the situation has dragged on far too long without any accountability. It’s very disappointing to experience such slow customer service, and I wouldn’t feel confident ordering again.

I ordered a jacket from caramella and returned the item. I paid with £20 gift card and I paid £40 on my debit card and I have only refunded £20 grift card and £15.50 to my debit card. Therefore I am still owed a refund of £24.50. I would not recommend to buy from this company as you will not receive a full refund

A delight to deal with Caramella, I contacted Eve regarding a coat dispatch and she shorted out my query , genuine company who care about their customers . Eve gave great service . Thank you

I purchased 2 faux fur coats from here the girls were really helpfull & both arrived within 2 days 😊the quality of the coats are fab & a fab price aswell CARAMELLA is a safe & very good site to buy from I will be purchasing from you again & thank you 🙏😊

Amazing customer service! I wanted to exchange a coat I got because it buried me and they were so helpful and I’m now super happy with my exchange 🤍

I can’t recommend this company enough i ordered a coat that royal mail had lost and from start to finish caramella’s team helped me all the way, they never once hesitated to reply and help get another one sent out which i received and i loved! More brands need to be like this i will definitely be ordering more in the future!

Lovely experience and customer service communication is always great. I also love the products!

Carmella customer services were incredibly responsive, polite and helpful. I can’t recommend them enough! X

I’m very happy with my last purchase the suede beige dress I’ve bought off caramella for years never disappointed the best of best always 🥰❤️

Caramella are honestly such a lovely brand. Their customer service is amazing — they’ve always been so helpful with any questions I’ve had, and even managed to get me my order last minute when it was actually on pre-order! They never make me feel like I’m being a nuisance (which so many brands do), and you can just tell they really care about their customers and what they’re building. They just come across as genuinely good people with great values, and that really makes them stand out. Just a really honest, down-to-earth brand that clearly cares about their customers.