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car360 Reviews 

4,414
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 915 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, kind, and professional, providing clear explanations and swift answers to questions throughout the process. Many people highlight the exceptional customer service, noting the excellent communication and supportive approach from the initial inquiry to the final purchase. Reviewers found the team to be very helpful and knowledgeable. The product itself, often described as excellent, consistently matched its online description and was well-prepared. Consumers appreciated the efficient and straightforward process, making the car buying experience stress-free and smooth from start to finish. Many people are converted to this online purchasing method, praising the overall user experience and expressing high satisfaction with their new vehicles.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with their new... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent and professional support... See more

User experience

Customers consistently note positive experiences with user experience, describing the overall process as... See more

Customer service

People report positive experiences with customer service, highlighting the excellent, unmatched, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible! From the moment I enquired about a car, their customer service was unmatched. Patient, kind and willing to answer all questions and find answers for me. When I went to collect m... See more

Company replied

Rated 5 out of 5 stars

First time I bought a car outside the franchise network. In this case a BMW i4 which was £4-5k less expensive than buying from a BMW dealer. Car360’s TrustPilot scores were a big part of taking the pl... See more

Company replied

Rated 5 out of 5 stars

Chance who I initially spoke to on the phone was very friendly and broke everything down so all the information was clear and that I understood everything. I really appreciated the follow up emails... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At car360, we specialise in high-quality used EVs, making the buying process simple, transparent, and hassle-free. Every car goes through a 100-point quality check, includes detailed imagery, and comes with expert support plus a 7-day money-back guarantee.

Why customers choose car360?

Written by the company

1. EV specialists
From the workshop to customer care, every car360 team member is fully trained in electric vehicles.
2. Certified Battery Health Checks
Independent battery reports trusted across Europe. Real-world diagnostics on health, performance and charge cycles — not guesswork
3. 100-point inspection
Mechanical, cosmetic, charging system, brakes, tyres and safety — every car checked top to bottom before it's listed.
4. Real EV experts
We keep things 100% online, but you’re never on your own. Our EV specialists are here to guide you from reservation to delivery with honest, expert support.
5. Award winning service
Highly Rated by AutoTrader. Trusted by thousands

Our money-back promise

7-day money-back guarantee

Take your EV home, drive it on your real-life commute, and return it within 7 days for a full refund if it isn't right.

Contact info

Promotion box for car360

8.9% APR on every EV in stock

Backed by trusted finance partners

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,414)

862 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

I bought my car from car360 and couldn’t recommend them enough. Harry was the acting sales executive and he was fantastic. He replied to any enquiries I had in no time and kept me updated on the process of the car until the day it was delivered. Customer service was brilliant throughout the whole process. No hassle, no hidden costs. Will defo use again in the future and would go to Harry for any advice. 5/5 stars.

21 May 2026
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Reply from car360

Hi Josh,

Thank you for the kind words about Harry, it sounds like he really went above and beyond to keep everything clear and stress-free for you. No hassle, no hidden costs - that is exactly how it should be!

From the car360 team

Rated 5 out of 5 stars

I was skeptical initially as not come…

I was skeptical initially as not come across their business model before, but I have to say from the first moment we spoke to Dan at Cannock on the phone, til we picked the car up it was all a smooth and steady process. The car was great and as advertised and right now we are extremely happy.

4 June 2026
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Reply from car360

Hi Rhys,

Dan is brilliant at putting people at ease, so it is no surprise the whole process felt that way from start to finish. Thanks for putting your trust in us despite the initial uncertainty.

From the car360 team

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Definitely would recommend.

28 May 2026
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Reply from car360

Hi,

Thanks for taking the time to let us know about your experience, it really does mean a lot. We hope to see you again sometime!

From the car360 team

Rated 5 out of 5 stars

Great service from Spencer

Great service from Spencer. Everything was very easy and communication via messages and email was excellent. I was wary of buying online but the process was really simple and I would definitely use them again in the future.

4 June 2026
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Reply from car360

Hi Keith,

Spencer is brilliant at keeping things clear and simple, so it is good to know the whole process felt that way from start to finish. Thanks for putting your trust in us, and we hope to see you again when you are ready for your next one.

From the car360 team

Rated 5 out of 5 stars

A** buying and delivery

Danny was brilliant from start to finish - no pushy sales a really comfortable buying experience. Delivery driver was A* called night before to say what time he would be arriving and arrived exactly when he said he would very polite and informative.

28 May 2026
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Reply from car360

Hi Benjamin,

Danny and the delivery driver will both be really pleased to hear this, thanks for taking the time to let us know. It is always good when the whole process comes together like that. Enjoy your new EV!

From the car360 team

Rated 5 out of 5 stars

Great experience

Great experience, swift process, vehicle presented online accurately and condition matched the images. Efficient paperwork and good finance APR rates compared with some other offers on the market. Had the vehicle for a few days now, no technical issues or faults. Great experience.

2 June 2026
Unprompted review
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Reply from car360

Hi Saidjaffar,

Really pleased the condition matched what you saw online, that is something we take seriously. Thanks for choosing car360 and enjoy the new car!

From the car360 team

Rated 5 out of 5 stars

Excellent company to deal with!

The car was as described and prepared well. Our sales person was Danny who was friendly and helpful. I particularly appreciated the relaxed, no pressure approach which will mean they will get repeat business from me and others. The car collection process was also laid back and addressed all of my remaining questions.

27 May 2026
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Reply from car360

Hi Ricky,

Thanks for choosing car360 - it is brilliant to hear Danny made the whole thing feel so relaxed. We will pass your kind words on to him!

From the car360 team

Rated 5 out of 5 stars

Great customer service, excellent communication, a complete pleasure!

I’m a returning customer to Car360 and both times have been a great experience. No pushy sales people. Very relaxed and stress free journey from answering all my initial questions and promptly finding answers to those needing some further enquiries. Spencer Duru is a credit to the company. He was professional and friendly at all times and gave me all the reassurance I needed considering it was the first time I was buying a car completely remotely. On this occasion I opted for home delivery which arrived perfectly as per the arrangement. The car exceeded all my expectations and I had no need to even consider the 7 day money back guarantee. Spencer delivered on all asks and even after the sale completed, he continued to respond to my emails quickly and efficiently.

I will definitely be considering Car360 again in the future and highly recommend them to anyone looking for a decent and reasonably priced vehicle which comes with all the safety, mechanical and history checks you’d expect. Complete peace of mind.

Thank you for another great experience guys!

20 May 2026
Unprompted review
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Reply from car360

Hi Vinesh,

Spencer is brilliant at making sure customers feel looked after, especially when buying remotely for the first time. Thanks for putting your trust in us again, and we hope you love the new car.

From the car360 team

Rated 5 out of 5 stars

Exceptional customer service from…

Exceptional customer service from Danny, put up with all my questions and indecisiveness! I was enquiring at other dealers for similar vehicles at the same time and the difference in the service and responsiveness I got from Car360 was night and day.

Love the fact they provide a battery report as standard which made it a lot easier to purchase with confidence. Our new EV was delivered to our home and was in immaculate condition and a decent amount of charge, the driver was very friendly and helpful in showing me how everything worked. Will 100% be using Car360 again when it comes to replacing our second car.

Really was a very easy process from start to finish and I would recommend to anyone looking to buy an EV.

31 May 2026
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Reply from car360

Hi Joe,

Danny is brilliant with questions, so do not hesitate to reach out again when you are ready for that second car. Thanks for choosing car360 and for putting your trust in us.

From the car360 team

Rated 5 out of 5 stars

Everyone I dealt with at car 360 was…

Everyone I dealt with at car 360 was great. It was definitely weird buying a car online but when I picked it up it was in amazing condition and the process couldn’t have been simpler.

29 May 2026
Unprompted review
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Reply from car360

Hi Jeff,

Buying a car online for the first time does feel a bit strange, but we love hearing that the pickup made it all click into place. Thanks for putting your trust in us with something as big as a car purchase.

From the car360 team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - we had a minor query following the purchase of a car and Harry the salesman resolved this for us quickly and professionally. The car was in great condition and the delivery driver kept us updated on his progress on the day. Overall it was a smooth process to buy through car360 and I would thoroughly recommend them.

11 May 2026
Unprompted review
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Reply from car360

Hi Charlotte,

Harry and the delivery driver will both be really pleased to hear this, so thanks for taking the time to let us know. From the query to delivery day, it sounds like everything came together nicely.

From the car360 team

Rated 5 out of 5 stars

An excellent purchase experience

I was searching for a particular electric car for some time and eventually came across one online at car360. I hadn’t heard of this company so spent a while looking at their feedback which was very positive. I eventually put a holding deposit down on the car and was then contacted by Spencer who would handling my enquiry.
I had a number of questions and queries which were answered and i eventually decided to proceed with the transaction. A handover date was agreed and money changed hands. When I arrived early to collect my car I met Dave who was also excellent, very friendly and helpful but not pushy. He also answered a number of queries and helped me with the handover process. The car was as described and immaculately prepared so my concerns about dealing with a remote company were immediately allayed. The car was fully charged as agreed and when Dave was happy that I had gone through everything with him I departed with a big grin on my face. I then received a follow up call 48 hours later to check that I was still happy. These guys are good and I would not hesitate to use them again so i fully recommend them. Thank you 😊

2 June 2026
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Reply from car360

Hi Charles,

Thank you for the kind words about Spencer and Dave, it is brilliant to know they both made the whole process feel so comfortable from start to finish. That follow-up call is something we think matters, so it is good to know it landed well.

From the car360 team

Rated 5 out of 5 stars

This was a great experience

This was a great experience! We usually hate buying cars and visiting showrooms but this was a much more pleasant experience and seamless too. Such great help from Ellie at 360 and a lovely driver who delivered the car.

1 June 2026
Unprompted review
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Reply from car360

Hi,

Ellie and the delivery team will be really pleased to hear this, so thanks for taking the time to let us know. Buying a car does not have to be stressful, and it sounds like this time it was not!

From the car360 team

Rated 5 out of 5 stars

Responsive and professional

Responsive and professional
Can't fault the service at this point.

1 June 2026
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Reply from car360

Hi Martin,

Thanks for taking the time to let us know about your experience. We hope the car continues to impress!

From the car360 team

Rated 5 out of 5 stars

Had a really great experience

Had a really great experience from start to finish with Car360. My husband used them in the past and we've both had good experiences. Spencer was great from the beginning with going through the whole process and providing all the info etc and he always kept me updated and was there when I had any questions. The delivery and part-exchange process was really straightforward, and I felt I got a good price for my car, and a good deal for my new one. The member of staff who delivered my car kept me updated with times, and showed me all the features. Aftersales were good too, as I had one very minor issue and they were prompt to contact me. Thanks so much Spencer!

22 May 2026
Unprompted review
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Reply from car360

Hi Carlota,

Spencer is brilliant at keeping people in the loop, so it is really good to hear he was there for you throughout. Thanks for putting your trust in us, and for choosing car360 again after your husband's experience with us.

From the car360 team

Rated 5 out of 5 stars

Good

Good, efficient service.

Izzy went over and above to ensure financial options for me were what i needed!!

21 May 2026
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Reply from car360

Hi Mark,

Izzy is brilliant at finding the right finance options and it is clear she put in real effort for you. Thanks for taking the time to let us know about your experience.

From the car360 team

Rated 5 out of 5 stars

Very quick efficient service

Very quick efficient service! Told them what I wanted dealt with everything! It was sorted within the day and driving away less than a week later! Harry and Brandon were both great and all my queries were dealt with quickly so I was never wondering what happens next! Will definitely be back

20 May 2026
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Reply from car360

Hi Hollie,

Harry and Brandon are brilliant at keeping everything moving, so it is good to know you always felt in the loop. Thanks for putting your trust in us, and we will look forward to seeing you again!

From the car360 team

Rated 5 out of 5 stars

A great experience from start to finish

A great experience from start to finish. It’s always a little scary buying online but Danny was super helpful and explained everything including the part exchange process for my old vehicle. John who dropped the car to us was also very friendly and knowledgeable. Everything has been very smooth and the new car is exactly as described. Would recommend

14 May 2026
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Reply from car360

Hi Anna,

Danny and John are both brilliant at what they do, so it is really good to know they made the whole process feel less daunting. Thanks for putting your trust in us and enjoy the new car!

From the car360 team

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