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Capucinne Reviews 206

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as stunning, unique, and even more beautiful in person. Many consumers highlight the excellent craftsmanship and the ability to customize items to their exact specifications, resulting in perfect and personalized pieces. The staff is frequently commended for their helpfulness, communication, and attentive service throughout the entire process, from design to delivery. Reviewers also appreciate the efficient delivery service, with many orders arriving on time or even ahead of schedule. However, some customers were not happy with unexpected duty fees upon delivery, particularly for international shipments to the United States. A few people also mentioned issues with the accuracy of product images, noting that the actual item, such as a necklace or a gem, did not always perfectly match the depiction online. There was also an isolated instance of a customer experiencing a delay with express shipping.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are delighted with the beauty and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often noting that items arrived much quicker than... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Order

Reviewers express satisfaction with their orders. Many customers received exactly what they ordered, with... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered the Aiden Baguette ring with a moss agate stone from Capucinne and I'm absolutely in love. The ring is stunning- elegant, unique, and even more beautiful in person. The moss agate has th... See more

Company replied

Rated 5 out of 5 stars

The customer service is next level, the prompt responses nothing was too big of an ask. I've come away with a beautiful engagement ring courtesy of my fiancee and a wedding band that match beautiful... See more

Company replied

Rated 5 out of 5 stars

This is the third ring we've bought from Capucinne, and it finishes the complete wedding band set for my wife. From the quality of the pieces to the excellent customer service, we have had nothing but... See more

Company replied

Rated 5 out of 5 stars

What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

About Capucinne

Written by the company

Capucinne

Originally founded as an Etsy shop in Slovenia in 2012, Capucinne has grown to become a top-rated fine jeweler that serves customers across the world.

THIS IS HOW CAPUCINNE STARTED

We specialize in fine gold jewelry and are well known for our colorful, whimsical engagement and wedding rings. Let our imaginative pieces tap into your sense of wonder, nurture a feeling of joy, and bring out the beauty that is already inside of you! Capucinne is unique in the fine jewelry industry because of our ability to offer extensive customization options as well as fully one-of-a-kind pieces

WE BELIEVE IN TRANSPARENCY AND HONEST APPROACH

We believe in leading by example with our one-of-a-kind custom wedding rings, custom-made engagement rings, and other personalized jewelry. This is why we are transparent in hopes to change the traditional jewelry industry while giving back to the community. We use only recycled precious metals that prevent the need for new mining. We have a deeply involved gemstone sourcing process that allows us to ensure that the gems we use are conflict-free. We also offer lab-grown diamonds and other gemstones if you prefer. Just let us know before you order—we can swap out the stone on any piece of our unique fine jewelry.

WE ARE ALL ABOUT NATURE & GIVING BACK!

Just as we are here to help you create the ring of your dreams, we are also here to help in other ways that go beyond creating your future heirlooms. Giving back to the community is one of our core beliefs and something that we give great importance to every year when we choose an organization that we share the same values and beliefs with. Our main goal for giving back is to help build a brighter future for all of us, whether that goal is achieved with the help of organizations that empower others or organizations that preserve our primary home, mother nature. Rest assured, with every purchase you make here at Capucinne you are making an impact and leaving your footprint in this world.

Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional quality

Exceptional quality. Was very impressed. A jewerler in Fairfield CT complemented the ring and even mentioned how it looks planetary and it was the Plants ring!

8 April 2026
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for your kind words! 😊

We’re truly delighted to hear that you were impressed with the quality of your ring. It means a lot to us that even a professional jeweler appreciated its craftsmanship—and we love that they recognized the “planetary” inspiration behind the design! ✨

Your feedback really motivates our team to keep delivering unique and high-quality pieces. If you ever need anything or have your eye on another design, we’re always here to help.

Thanks again for your support! 💙

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Excellent service

Excellent service, and the ring was beautiful.

27 January 2026
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Reply from Capucinne

Hello,

Thank you so much for your kind words! We’re truly delighted to hear that you’re happy with both our service and the ring.

It means a lot to us that we could be part of your experience. If you ever need anything in the future, we’re always here to help 💛

With Regards,
Capucinne Team

Rated 5 out of 5 stars

It would have been nice to know we had…

It would have been nice to know we had to pay duty tax was alot

12 March 2026
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Reply from Capucinne

Hello,

Thank you for your feedback. We’re sorry the duty fees were unexpected and understand it can be frustrating.

We’ll make sure to highlight this more clearly in the future.

With Regards,
Capucinne Team

Rated 5 out of 5 stars

11/10 great service

The timely response to the initial email sent aswell as the additional questions. Getting scammed was a big concern but Vida was very helpfull and reassuring that it was a real deal. Lastly the final product came out exacly as requested and even slightly better.

19 November 2025
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for your kind review! 😊

We’re really glad to hear that you had a great experience with us. Providing timely responses and making sure our customers feel comfortable and confident with their purchase is very important to us, so it’s wonderful to know that Vida was able to help reassure you throughout the process.

We’re also thrilled that the final product met — and even exceeded — your expectations! Thank you again for your trust and support. ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Ring looks amazing and fits perfectly…

Ring looks amazing and fits perfectly (sizing is accurate). Came way quicker than what was estimated. Great job!

17 February 2026
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Reply from Capucinne

Hello,

Thank you so much for your wonderful review! 💛

We’re absolutely thrilled to hear that the ring looks amazing and fits perfectly — accurate sizing is something we truly prioritize, so that means a lot to us.

We’re also glad it arrived sooner than expected! We always do our best to get our pieces to their new homes as quickly as possible while maintaining the highest quality.

Thank you again for your kind words and for choosing us — it was a pleasure creating this piece for you! ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

I had wonderful experience

I had wonderful experience ordering from Capucinne Jewelry. The craftsmanship is excellent. I've been wearing it daily for over six months with no issues.

The custom process was smooth and collaborative. The team listened carefully to my ideas and made several adjustments until everything was exactly as I wanted.

I would recommend shoping eith them.

14 August 2025
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for your beautiful review!

We’re absolutely delighted to hear that you’ve had such a wonderful experience with us and that your piece has been part of your everyday life for over six months without any issues — that truly means the world to our team.

Creating custom jewelry is a collaborative journey, and we’re so happy you enjoyed the process. Bringing your ideas to life and refining every detail until it’s just right is exactly what we strive for.

Thank you again for your trust, your kind words, and your recommendation. It was an honor to create something special for you, and we’d love to work with you again in the future ✨

Warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

Item was delivered as advertised and…

Item was delivered as advertised and the quality is incredible. Attention to detail and daily comfort are also noteworthy. Thanks!

13 February 2026
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for your wonderful review!

We’re truly happy to hear that your piece was delivered as advertised and that you’re enjoying both the incredible quality and the comfort. Attention to detail is something we take great pride in, so it means a lot to know you noticed it.

If you ever need anything in the future, we’re always here for you.

Thank you again for your kind words and support! ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Artist communication

The artists communicate with you in a timely fashion and are helpful though out the process. I would recommend this brand to anyone who wants to get a ring for any occasion.

24 December 2025
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Reply from Capucinne

Hello,

Thank you so much for your kind words!

We’re truly happy to hear that you felt supported and well-informed throughout the entire process.

Clear and timely communication is very important to us, and it means a lot to know that our artists were able to guide you every step of the way.

Your recommendation is the greatest compliment we could receive. 💛

If you ever need anything in the future — whether it’s a new piece or assistance with your current one — our team is always here for you.

Warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

Beautiful work, very thoughtful

Beautiful work from very thoughtful and attentive artists. They made my engagement ring and then later worked with me to craft the perfect band to fit with it and I am so happy with their work. I can't recommend this shop enough.

12 February 2026
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for your beautiful words 💛

It truly means the world to us that you trusted us not only with your engagement ring, but also with crafting the perfect band to complement it.

Creating pieces that feel personal and harmonious together is something we care deeply about, so knowing you’re happy with the final result makes us incredibly proud.

Your recommendation and support mean everything to our team. We’re so grateful to have been part of such a special chapter in your story ✨

With warmest wishes,
Capucinne Team

Rated 5 out of 5 stars

The ring is beautiful

The ring is beautiful, the wait was well worth it.

17 December 2025
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Reply from Capucinne

Hello,

Thank you so much for your kind words! ✨

We’re truly delighted to hear that you find the ring beautiful and that it was worth the wait. Each piece is carefully crafted with great attention to detail, so knowing it met your expectations means a lot to our team.

Wishing you many joyful moments with your special piece 💍💕

With Regards,
Capucinne Team

Rated 5 out of 5 stars

5 star website , Million star customer service

First off the website is very nicely put together and everything looks fantastic. Plus the prices are sensible. Now for the actual interaction..
I bought a ring and customized it. I got exactly what I ordered .. but it wasn’t what I wanted .. I had done several mistakes.
From then on Vida and her team did everything they could to alter the ring to my preferred likings, proposed suitable solutions and shipped it back and forth with great convenience.
Finally I got what I wanted with no extra charge.
This is the kind of after sales service companies should be proud of and praised for !
Congratulations everyone. Keep up the good work.

15 November 2025
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for taking the time to share such a thoughtful and detailed review ⭐️

We’re truly happy to hear that you loved the website, found the pricing fair, and—most importantly—felt supported throughout the entire process.

Custom pieces can be a journey, and we really appreciate your trust in us while refining the ring together.

Vida and the whole team will be thrilled to know their care, patience, and dedication made a difference for you. Making sure you end up with something you truly love is always our top priority.

Your kind words mean a lot to all of us—thank you again for choosing us, and for the encouragement. We’ll definitely keep up the good work! 💛

Warm Regards,
Alex

Rated 5 out of 5 stars

My fiancée loved it

The ring was beautiful and my fiancée loves it. It was difficult for me to find something affordable and ideal for what she wanted, even though the idea she had was relatively simple and minimalist (unlike many other women she didn’t care about the size or quality of the diamond; she wanted the salt-and-pepper coloring, and she wanted it small); and I researched everywhere. I tossed back and forth the idea of buying a loose stone and having it set into a premade setting, but I couldn’t find any settings that I liked enough anywhere else. In fact, I stumbled on Capuccine when I was putting together a Pinterest board of rings similar to ones that my fiancée had said she liked before—ones that were either out of my price range (these types of rings are trendy and the costs of precious metals are rising), or too “basic” (i wanted to get her something unique), or slightly too elaborate for her minimalist wishes (she wanted a dainty solitaire). I checked out Capuccine’s website as a part of my research and instantly knew that this was the jeweler I wanted to buy from.

So I did more research. In looking on the internet I found that there have been scammers pretending to be MinimalVS, one of Capuccine’s identities, so be careful and make sure you are ordering from the real website. The real Capuccine/MinimalVS can’t guarantee you will receive a quality product if you order from a scammer. Watch out for prices that are too good to be true and listings that might look stolen or phony. Ordering from the real site is so, so worth it—my fiancée is really happy with her ring and with her bezel-cut diamond. Its unique hexagonal shape is exactly what I wanted, there’s a beautiful amount of negative space in the setting design, and the gold is durable (we like 14k because it lasts), shiny, and of a nice color. The band was thin and delicate like she wanted. We’ve only had it for a couple of months but the cut of the diamond is obviously professionally done and we have had no issues with structural integrity; everything is symmetrical and pleasing to the eye.

The one thing I will say, as a word of advice to buyers, is not a bad thing at all, just a general note in case you have a partner who has sensory issues or compulsions or is just, as a rule, fidgety: a light, delicate ring will spin a little bit on your fiancée’s finger. If they are like my fiancée this may bother them and they may try to correct it constantly. This is not a design flaw or anything, and the movement will go away if you have a solid-fitting band under or on top of it as part of a matching set, or if you just pick out a heavier ring in the first place. This applies no matter where you get your jewelry from, not just with Capuccine. If Capuccine has a style your partner likes, I really think you can’t go wrong with them!

7 November 2025
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly honored that you chose Capucinne for such a meaningful moment—and we’re thrilled to hear how much your fiancée loves her ring 🤍

It means a lot to us that you appreciated not only the design and craftsmanship, but also the values behind it: thoughtful minimalism, uniqueness, and quality that lasts. Your description of the hexagonal bezel-cut salt-and-pepper diamond and the delicate band is beautiful, and we’re so happy it aligned so well with what you envisioned for her.

We also sincerely appreciate you mentioning the importance of ordering from our official website and helping future customers stay informed—thank you for looking out for others. And your note about lighter, delicate rings spinning slightly is a very helpful and considerate tip for buyers; we’re glad you shared it in such a balanced and honest way.

Most of all, we’re grateful to know that the ring brought joy and confidence to both of you. Wishing you and your fiancée a lifetime of love, happiness, and beautiful moments together. Thank you again for trusting us with something so special 💫

With Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Great company, amazing quality!

I love this company! I have ordered two rings for my fiancé (engagement and wedding band) and am excited to order more. They are professional, quick, and amazing quality.

11 December 2025
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Reply from Capucinne

Hello,

Thank you so much for your kind words! 💛

We’re absolutely thrilled to hear how much you love your rings and that you trusted us with both the engagement ring and wedding band—that truly means a lot to us. Knowing you’re excited to order more is the biggest compliment we could receive.

Thank you for your support and trust. We look forward to creating many more beautiful pieces for you in the future! ✨.

With Regards,
Capucinne Team

Rated 5 out of 5 stars

This ring is absolutely gorgeous and…

This ring is absolutely gorgeous and totally original! I can't wait to give it to my wife on our wedding day! We moved our wedding date up and I was concerned I wouldn't have the ring in time. I contacted Capucinne and they made sure I had it for our special day. Thank you so much!

22 January 2026
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Reply from Capucinne

Hello,

Thank you so much for your wonderful words! 💍✨

We’re truly honored to be a part of such a meaningful moment in your lives. Knowing the ring will be given on your wedding day makes this extra special for us. We’re so glad we could help ensure it arrived in time and ease your worries during such an important time.

Wishing you and your wife a beautiful wedding day and a lifetime filled with love and happiness. Thank you for trusting Capucinne! 💛

With Regards,
Capucinne Team

Rated 5 out of 5 stars

You won't find anything else like it

I spent hours searching for jewelry, and this store is exactly what you need. You won't find anything else like it anywhere else, and nothing more beautiful.

A week ago, I received my second order, and I can't express how happy I am to look at my new rings.

I also want to thank you for your help in making changes to the finished products.

I am your customer for life.

21 January 2026
Unprompted review
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Reply from Capucinne

Hello,

Thank you so much for this incredibly kind and thoughtful review. It truly means the world to us. 💛

We’re honored that you chose us after such a long search, and knowing that your rings brought you so much happiness makes everything we do worthwhile. It was an absolute pleasure helping you with the custom touches, and we’re thrilled that the final pieces felt just right for you.

Having you as a “customer for life” is the highest compliment we could ever receive. Thank you for your trust and support—we can’t wait to create more beautiful pieces for you in the future. ✨

With Regards,
Capucinne Team

Rated 5 out of 5 stars

Positive

Positive, professional company.

16 January 2026
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for your kind words!

We truly appreciate you taking the time to share your experience. It means a lot to us to hear that you found our company positive and professional.

We’re grateful for your trust and look forward to assisting you again in the future.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

This ring is gorgeous

This ring is gorgeous. They were very patient with me as I was so excited about it and asked many questions. Ring arrived early as I ordered the rush shipping which was so worth it. I cannot recommend them enough !!!

2 July 2025
Unprompted review
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Reply from Capucinne

Dear Bryce,

Thank you so much for your wonderful message! We are delighted to hear how much you love the ring and that our team could support you throughout the process. Your excitement truly means a lot to us! 💛

Thank you for your heartfelt recommendation! We will be happy to welcome you back anytime.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Beautifully Crafted, beautiful design

What a special engagement ring. My son is giving it to his girlfriend for Christmas. Her favorite stone is turquoise and with the diamonds it really is unique. The quality is perfect. Everyone is very happy with this beautiful ring and we really appreciate getting it in time for Christmas. So happy we discovered this jeweler. 💍

18 December 2025
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Reply from Capucinne

Dear Bridget,

Thank you so much for your lovely message - and taking the time to share it!

We are truly happy to hear how meaningful this ring is and that it was a part of a special Christmas moment. (The turquoise and diamond combination truly is a beautiful choice!) It means a lot to us that you’re pleased with the quality and design.

We’re grateful you found us and trusted us with this important gift. You’re always very welcome to come back to us in the future - we’d be honored to create another special piece for you.

Warm regards,
Capucinne team

Rated 5 out of 5 stars

Thank you for the beatiful ring for my…

Thank you for the beatiful ring for my daughter can’t wait to give it to her tomorrow

17 December 2025
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Reply from Capucinne

Dear Denice,

Thank you so much for your kind message!

We’re delighted to hear that you’re happy with the ring - and hope it made the Christmas even more special! It truly means a lot to us to be a part of such a meaningful moment.

Thank you again for choosing Capucinne! 💛

Warm Regards,
Capucinne Team

Rated 5 out of 5 stars

Very communicative

The team at Capucinne are so flexible and communicative - I ordered a ring design with custom modifications and they definitely delivered on my vision. The ring is so beautiful, it was great working with them, and I always received a timely response to all of my questions. Unfortunately, I was not informed about the fee upon delivery, but this likely didn't have anything to do with the company themselves.

17 November 2025
Unprompted review
Capucinne logo

Reply from Capucinne

Hello,

Thank you so much for sharing your experience with us ✨

We’re truly glad to hear that you felt supported throughout the custom design process and that the final ring brought your vision to life. It was a pleasure working closely with you, and we’re happy our team could provide clear, timely communication every step of the way.

We also appreciate your understanding regarding the delivery fee. Customs duties and import taxes are set by local authorities and can vary by country, but we understand how unexpected fees can be frustrating. Your feedback is valuable and helps us continue improving how we communicate these details to our customers.

Thank you again for trusting Capucinne — we’d be honored to work with you again in the future 💍

Warm Regards,
Capucinne Team

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