Caprinos Pizza Reviews 

426
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the pizzas are exceptionally delicious, fresh, and come with generous toppings that satisfy cravings. People also appreciate the friendly delivery drivers, pleasant service, and tasty side options like loaded fries. Many patrons highlight that meals arrive hot and offer great value for money during regular orders. Some reviewers were not happy with the delayed delivery times and inconsistent food preparation. Customers experienced cold meals, missing items, and unhelpful staff interactions when trying to resolve complaints over the phone. Others pointed out issues with order accuracy and occasional disregard for specific dietary customization requests.

What people talk about most

Product

Consumers find product to be ambiguous with strongly divided opinions on quality. While many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer satisfaction. Many... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions and experiences vary significantly. While many... See more

Delivery service

Reviewers mention negative feedback about delivery_service, frequently highlighting long delays, missing... See more

Staff

Clients share ambiguous opinions on staff, with experiences varying widely across different locations. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 2 out of 5 stars

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pict... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


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3.0

Average

TrustScore 3 out of 5

426 reviews

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3.0

All reviews

(426)

116 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience EVER!!

Omfg! Caprinos Northampton!
Worst experience EVER!!
So i went to the Maxi Priest concert last night (Fri 14.11.25) at the Roadmender in Northampton, it was a great concert that band is incredible anyway after i missed the 2245 bus home i had a 1hr wait for the 2355 so went to get pizza. When i walked in the young asian guy greeted me beautifully took my order n everything seemed fine, i did turn my nose up a bit that the place wasnt spotless all tables needed immediate cleaning as did the floors!, i asked him to let me use the loo as i cdnt now hold it for 2hrs till i got home, he kindly did let me go through to the back, WELL i CANNOT UNSEE the shlt that i saw back there!! Please god! There was a big fat 'dirty unclean indian dude sat on what looked like a box freezer or some sort of shelf or cupboard shoes n socks off legs crossed, PICKING HIS FLIPPING NASTY CRUSTY TOES! There was another dirty little man sat arms length infront of him folding boxes, the floor was absolutely disgusting food n all kinds of shlt everywhere i literally cdnt find a clean path to the loo and everything was disgracefully dirty. I knew i should have cancelled my order at that point but i was busting for the loo, which was not even as bad as the kitchen, it was the cleanest bit of the shop! Anyway, i really should ave said something n cancelled my order but the pizza was in the oven by time i came out the loo, i ate a few slices n knew suttun werent right, WHY DID I DO THAT I dnt understand why i ate it, i shudda told them how disgusting the place was n that the guy should not be picking his toes in a food environment! N that that the kitchen area should be hygienically cleaned! i packed up n went back to the bus station, say 15 min walk if that, was stood waiting for my bus, had 28 mins to wait 10 mins into my wait, all of a sudden, i needed to sit down, dizzy, hot, so went n sat in the bus station, omfg i felt like i was gonna faint! It was awful, then I ABSOLUTELY OUT IF NOWHERE, THREW MY GUTS UP! it came out of nowhere! I vomited the pizza right back out my tummy! I did feel better after i sicked it up, at which point my bus came, i managed to get on but myself just felt really weak after the vomitting, i got home safe had a shower n went bed. I WILL NEVER eat there again and today will report them to the food standards agency. I feel a bit shaky today, just been taking it easy but my tummy 'still' aint right yet. Ive just had some natural youghurt n ginger blended it into a smoothy n hopefully thatll help settle it. Effing NIGHTMARE! My family keep on tellin me to stop eating outside shyte. Ima need to start cooking at home! I hate cooking! Oh well. I wouldnt go northampton caprinos if i were any of you!

14 November 2025
Unprompted review
Rated 1 out of 5 stars

I will stick with Dominos

I will stick with Dominos. Last two times ordered delivery has been awful. Culminating in the order of
two pizzas today from the store in Frome which took an hour and a half on a Monday night and I am still waiting.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried…

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy birthday while handing me the pizza when it was my birthday. The pizzas are super cheap and high quality, I would highly recommend!

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Caprinos Pizza's high price is not equal to high quality

Well, that wasn’t what I expected or paid for. This is our first order and was excited to at least have plant-based options. We thought at this price it was going to be on-par with Dominoes or Pizza Hut and it turned out it wasn’t even the standard of Trojan Pizza. Here’s a list of issues for our £24 pizza, that was based on the standard Meatless Feast, but with additional toppings:
- some standard and extra paid for toppings were missing, soya chicken and vegmince
- the entire toppings were frazzled and hard as if being under a heater or grill
- the cheese was non-existent and no option to select if we can have more
- the tomato base was non-existent, possibly evaporated in the heat
- the base of the dough was soft, wafer thing and floppy (think it was cooked but tough to tell)
- the crusts were crunchy and crispy
- no options to change the pizza size, choose a different base, choose a half-and-half with plant-based options, etc.

The curly fries were okay.

This was £24!!! We were expecting a similar quality to Dominoes at that price. Absolutely shockingly bad.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered loaded fries and bbq chicken…

Ordered loaded fries and bbq chicken wings with curly fries, waited 20 minutes before returning, as I’ve walked into the shop I seen the attendant picking up salad with bare hands before serving it to me, when asked for a fork they told me they don’t have any and that they have asked manager to order some. As I was talking to the attendant they were placing their hands next to their mouth.
I think it’s unacceptable that they serve this way and disgusting

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Mango mango mango

Adrian was lovely, had a nice little friend group that he introduced us to. Mangos were lovely and only cost 67 cents and a nice barbershop next door and the pizza was freshly gooned on 10/10 experience with no uncs.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered pizza at 3am

Ordered pizza at 3am. Was spot on. The pizza was absolutely amazing and the service was exceptional. The delivery man was lovely and understanded our criteria. The order also came 20 minutes early!!

Overall I will be back here again very soon as this was amazing pizza and everything was perfect so thank you all very much 💗

3 September 2025
Unprompted review
Rated 1 out of 5 stars

RIPPED OFF WITH PRICE

Ordered a 9"pizza with chicken goujons, charged me over £23, what arrived was a tiny pizza, I ate it because I had work straight after, never again, disgraceful, could hsve had a massive pizza from. Papa John's for less money

30 August 2025
Unprompted review
Rated 2 out of 5 stars

Not Italian but Islamic.

Don't be fooled by the name. I thought it was Italian but it is Islamic which means it is Halal. I do not eat Halal so I have no need to order from here again. The food was nice but Halal is not for me.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Me and my family experienced stomach…

Me and my family experienced stomach upset twice after eating food from Caprinos, Swindon. This has been very disappointing, and we’ve decided never to order from there again. Food should always be prepared with proper hygiene, and this incident makes me question their standards. I hope they take this feedback seriously and improve their food safety practices.

21 August 2025
Unprompted review

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