Caprinos Pizza Reviews 

426
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, most reviewers had an average experience overall. Many customers praise the delicious taste and fresh quality of the food, especially pizzas, often described as hot and generously topped. Efficient delivery, with orders arriving on time or early by friendly drivers, is also appreciated, alongside helpful staff. However, some customers report significant issues. Many experienced problems with incorrect or incomplete orders, including missing items, wrong toppings, or late/cold deliveries. Reviewers also noted concerns about food quality, such as undercooked or soggy items and cleanliness. Customer service receives criticism for rude staff and unresolved issues.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising the pizzas as fresh, delicious, and perfectly... See more

Quality

Consumers find quality to be ambiguous, with many praising the fresh, well-made pizzas, delicious sauces, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising the staff as friendly,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 4 out of 5 stars

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasant... See more

Rated 2 out of 5 stars

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pict... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

426 reviews

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No recent history of asking for reviews

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3.0

All reviews

(426)

116 reviews in the last 12 months

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Rated 2 out of 5 stars

I rang for collection on way home from…

I rang for collection on way home from work as I knew I was 15-20 minutes away and expected to wait a little but thought calling it when I get close,so I can collect on way through.
I arrived and they hadn't started it and they had no other orders as it was still early approx 1800pm .I asked if they had a deal that involves chicken goujons and a pizza etc he said I can buy one pizza and get a 2nd free which is ok if it wasn't only my self ,so I said I would just have a 12"pizza and portion chicken goujons and pay he said they don't do chicken goujons,I literally had to politely as him to repeat everything as I struggled to understand as he mumbled.
I was waiting for my pizza and I seen that they sell chicken wings , dippers, shawarma etc I couldn't believe it as I asked him multiple times I explained that I will pay I understand there no deal. He told me they don't do chicken goujons but didn't offer me dippers or wings and also I noticed deal 3 was literally pizza and a side and drink £22.99 which would of been perfect.? I was really fed up with the experience a call for a treat on the way home after a busy day just wound me up .
Then upon leaving the member of staff passed me my pizza and took a cup out from the pop chiller which was my milkshake that had literally sat there for 20 minutes I was there and no Idea how long before I arrived,the man was polite and asked if I liked to have cream and I replied yes and the 3 members of staff all started laughing and joking about the cream like a inside joke ,I felt really nervous and threw it away in the bin outside across the road,I wasn't impolite but really bad experience mate unfortunately

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The fast food

The food was very good I ordered at 5pm and they said it was very busy and they managed to deliver my food In 30 minutes and it was still to warm and was very tasty

3 April 2026
Unprompted review
Rated 1 out of 5 stars

First time I tried this company - no delivery

First time I tried this company, through Just Eat, over an hour ago. Estimated delivery 21:30-21:45. Several phone calls with no answer. At 22:05,:finally got an answer - was told that it would be another 3-5 minutes. When I said I would reject after this, and want a refund, was Tod that was my choice - no interest at all. It’s now 22 20….

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great pizza!

Absolutely loved my experience at Caprinos Pizza in Manchester! The pizza was genuinely one of the best I’ve had—fresh, full of flavour, and perfectly cooked. What really made it stand out though was the customer service. The staff were so friendly, welcoming, and went out of their way to make sure everything was just right. You can tell they really care about their customers. I’ll definitely be coming back again soon!

14 January 2026
Unprompted review
Rated 2 out of 5 stars

Chicken pasta is a scam

They introduced their new pasta meals which I was excited to try.I have tried the chicken pasta and it left me very dissapointed. There was hardly any meat and sauce on it,95% of the portion was just cheap pasta for £8.99🤨. It's a scam in my opinion,I don't recommend. Wasted my money.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Well Worth Ordering

Oxford shop is amazing! Several times I’ve ordered and every time I get my delivery it’s piping hot!!

Keep up the amazing work Cowley Road team.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

0/5 poor service

0/5
Do not order from this restaurant.
They attempted to deliver my food to the wrong address then refused to redeliver or refund. I have no idea the quality of the food because they did not give me the food I paid for… but the customer service was atrocious. Both contacts I spoke to on the phone were rude and completely unhelpful despite me being totally understanding and willing to forgive their mistake.

7 March 2026
Unprompted review
Rated 2 out of 5 stars

The Case of the Missing Toppings

​If you love plain bread, this is the 10/10 spot for you. The base was amazing, but the toppings were playing hide-and-seek. Eight slices of pepperoni on a large half? I spent more time counting the paneer cubes than eating them. It’s a shame because the flavor is actually good, but I shouldn't feel like I'm eating a "diet" pizza when I order a large.

26 February 2026
Unprompted review

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