Booking an appointment was so easy and informative. I was given all the necessary contact info in case of any situation. The date for auto pickup was very prompt. The driver was courteous and helpful.... See more
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Capital Auto Auction has been in business in Washington DC since 1988. As native Washingtonians, we are proud to be doing business in Northeast Washington. On February 4, 1989 we opened our doors in DC. We have sold thousands of vehicles. Our 60,000 sq ft facility is centrally located. We draw customers from DC, and both the Maryland and Virginia suburbs. There is plenty of parking at the auction warehouse, which is right across the street from the Main Post Office. December 11, 1996 we opened Capital Auto Auction of Philadelphia. We now have three big auctions per week held on Tuesdays, Wednesdays, and Saturdays due to the great response in Philadelphia. We are right off of Route 95 at Cottman Avenue. You can’t miss our sign! November 18, 1999 we added our third Capital Auto Auction in Manchester, New Hampshire. We now have auctions weekly, every Saturday, rain, snow, or shine. We look forward to serving our New England neighbors. We are easily accessible to Boston and the vicinity, Route 93N to route 101E, exit 1 on the left. We have vehicles for every budget and need – from family mini-vans, to sports cars, to the occasional boat, camper, and motorcycle. The selection varies from week to week, but there are always good, clean, used cars at excellent prices. The bargains are outrageous!!! We also take vehicles on consignment. We do the advertising!!! We show it off!!! We take the phone calls!!! You sell your car!!! If there is ever a problem with a sale, we at Capital Auto Auction will do everything possible, and fair, to satisfy both the buyer and the seller. Capital Auto Auction is a public car auction…Everyone is welcome. Come and share in the excitement of a live auction!
1905 brentwood rd ne , 20018, Washington, United States
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First phone contact was very easy and the help was great..Pickup was date was set for our convenience. Day of pickup went smooth and had a great tow truck driver. All Good!!!!

Reply from Capital Auto Auction

Reply from Capital Auto Auction
altogether positive. The tow truck company in their call ahead, took note of possible questions and explained process of the auto pick up: within window of time the driver would call one hour prior to time of arrival. He answered my questions: he indicated where on back of Auto Title I was to sign, took note of which tire was low. He was polite, courteous, helpful. thank you

Reply from Capital Auto Auction

Reply from Capital Auto Auction
Your rep Kevin was very helpful and friendly, making the process quick and efficient. Thank you.

Reply from Capital Auto Auction

Reply from Capital Auto Auction
The entire process was efficient and simple. The tow truck driver was very professional and polite.

Reply from Capital Auto Auction
Cristino was very communicative about what time he would arrive and arrived promptly. He was very polite and quick to get the car on the truck.

Reply from Capital Auto Auction

Reply from Capital Auto Auction
Can’t be trusted only tell you what you want to here stay away . They don’t follow thru with what they say!!!
With that said they did

Reply from Capital Auto Auction

Reply from Capital Auto Auction
I was able to be a work for the pick-up which was very helpful. Giving up that car was really hard it was my ideal car but I could not keep it any longer - life. Staff on the phone had answers to any question i could come up with then I set up the pick-up.

Reply from Capital Auto Auction
The tow company was prompt and they communicated well.

Reply from Capital Auto Auction
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