Canyon Reviews 

Very fast shipping; easy to reschedule delivery to make sure I was able to be at home.
Instructions to assemble bike very clear.
The bike itself is fantastic!!!

Customer service was responsive and came up with a solution to my issue.

Great bike, & easy online tutorials on how to assemble including torque settings. Having to wait a little while for my second order for my wife but told it’s now being shipped. I’m hoping that we can change delivery with the courier as we are away on vacation for a while now.

So far my experience has been great after a handful of rides on this new bike which I'm adjusting to after many years only riding on hard tail MTBs. I think this bike is an excellent value.

Fast delivery, great video assembly help, easy assembly, great product

Great products, easy to order, and guaranteed delivery. Excellent after-sales support!

I had a small issue with my bike straight out of the box, but I have to say the service from Canyon was absolutely superb from start to finish.

From my initial call through to collecting the bike from their workshop in Chessington, the communication was excellent. Everything was handled quickly and professionally, and the bike was repaired within a week.

It’s not often you have an issue with a new bike and come away genuinely impressed with the customer service, but Canyon got it absolutely right. Brilliant communication & efficient service.

Really impressed and would definitely recommend Canyon.

Website is easy to use. Bikes are priced competitively. Delivery was quick. Assembly instructions were easy to follow. And, most importantly, the ride is great!

The whole buying experience was excellent. Shipping was extremely fast, and the packaging was exceptional.

Personal shopping experience. Gavin measured my current bike then worked through new bike options. I was even able to take a bike home to and ride my terrain.

Feels like an old school small bike shop☺️👌

Great bike. Clear instructions. I wish you had an east coast showroom where you could test ride the bike.

Delivery quality and assembly instructions were exceptional. I even reached out live for some input from a technical expert during assembly and got almost immediate helpful guidance.

Products are a great value for the money. Bikes come with very little set up and easy to get on the road.

I ordered the bike for my wife --- and though the measurements were correct I didn't account for the fact that she has the legs of a 5;2" woman but the torso of a 5'7" person. We had to return the original bike and get a larger size and it was quick and easy. Now my wife if loving her new fancy, properly sized bike!

Fast shipping easy financing overall a great experience

The bike is magnificent. That is the best part of the experience. The purchasing process was extremely painful. The size was seldom available and when it was it would sell out so fast that I even lost it one time when I had it in my cart. The "notify me" email system only works if you were one of the first to ask because the tired notification system that canyon uses means that most of us never got notified. I used a website monitoring service or I would never have known it was back in stock. Paying for it was very difficult because all of my accounts are in the US. So a CC would not work because of the US billing address. The wire transfer I tried using the special IBAN provided by Canyone was denied 3 times. Finally Apple Pay worked. As for shipping. DHL was lousy. They showed good progress of shipment until all of a sudden one day it showed as out for delivery. It really wasn't. We called and scheduled a Friday delivery. We waited around all day until we finally called and they said Monday. So we waited around all day again and they finally called and said that it would be Wednesday. When we asked why they said there was no room on the truck. Then on Wednesday they demanded that we give them an Italian phone number before the driver could call us. Luckily we had one. Finally delivered. As for assembly. The special torque Allen wrench used for the seat post assembly was missing. The rear axel was way over torqued and neither the rear nor the front axel had assembly paste applied. We fixed that. The range extender was delivered without mounting bolts for the frame. We ordered those on Amazon. Now the bike is fully assembled and on the road. it is a DREAM. LOVE IT! The process, though, we have never worked so hard to buy a bike before. Was it worth it? Absolutely, but there is an easier way to do this if anyone is interested.

It is a great bike, the fit is excellent, the ride is beyond category and the bike is beautiful. I couldn’t be more pleased.

Price for a bike withe these specs. No other brand can do this.