Good web site, easy to navigate and get to what you want. Simple ordering process. Responsive to questions by email and very helpful with knowledgeable support on the phone, helped with sizing as I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got a very kind customer service representative who helped greatly with the purchase of my eMTB. I love what the bike is capable of doing. Made it up steeper stuff than ever expected as I was nervou... See more
Company replied
Once my Grizil was ordered there was plenty of communication right up to delivery. When it arrived easy to assemble and do what it was ordered for a good gravel ride really pleased all round and will... See more
Company replied
Overall, I’ve had a great experience with Canyon. My bike shipped quickly and was packaged very well. The bike itself rides great and the build quality is excellent. The Canyon app is also very useful... See more
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Company details
Written by the company
Canyon Bicycles GmbH is a German manufacturer of road, mountain, women's, urban, fitness, triathlon and E-Bikes bikes based in Koblenz.
Contact info
Karl-Tesche-Straße 12 , D-56073, Koblenz, Germany
- +49 (0) 261 94 90 3000
- www.canyon.com
4.5
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great bike!
Well built, well designed bikes that are well priced compared to other brands. Get one!
4 September 2026
Reply from Canyon
Hi Sam,
Thank you for your review.
We are happy to hear that the process went smoothly for you and that you appreciate the design of your new Canyon bike. We wish you many incredible rides ahead.
Cheers,
Your Canyon Crew
Bike fit and confiruation top notch.…
I like that you configure the bike to fit the rider.
I like the option to chose different group sets.
I was impressed how quickly the bike was delivered. I am glad I used the service partner since I was not home to accept the delivery.
4 September 2026
Reply from Canyon
Hi John,
Thank you for your review.
We're happy to hear that the whole experience went so well for you. We hope that you are loving your new Canyon bike and that you have some great rides ahead.
Happy Riding!
Cheers,
Your Canyon Crew
Great recovery with out-of-box problem
There were problems with a bent rear derailleur hanger out-of-the-box. Arrangements were quickly made at Canyon's expense for a new hanger, installation and compensation to me for the hassle of the bike not being ready out-of-the-box and having to bring it in for service before I could really ride it.
I was impressed by Canyon's ability to get things right and keep me happy. I do understand that things can happen during shipping that could bend a sacrificial part. I also understand that I am riding a really nice bike and that I would have paid more for essentially the same bike through a conventional retail outlet.
4 September 2026
Reply from Canyon
Hi John,
Thank you for your detailed review.
We're sorry to hear that a bent hanger kept you from being able to ride your new bike right away. However, it's great to know that our Customer Service team was able to make the situation right promptly. We appreciate you sharing your story as it could help other customers in the future as well.
We hope you will be enjoying your new Canyon bike very soon and we wish you many incredible rides ahead. We're happy to have you as part of the community.
Cheers,
Your Canyon Crew
I love my new carbon hardtail
I love my new carbon hardtail. First new mountain bike in 15 years. 10 pounds lighter than my old aluminum. I can now go up hills so much easier and faster (I am 80 years old).
4 September 2026
Reply from Canyon
Hi Richard,
80 years young and crushing the climbs! That is what we love to hear! Thank you so much for your review and keep flying up those hills!
Cheers,
Your Canyon Crew
Everything is wonderful
I am now 26years old. I used to cycle a lot as a kid... had a stroke 10years ago and wasnt able to get on a bike for years. Now i wanted to learn everything again and go for it until i am able to ride a bike again. I am happy i went for a canyon bike because the support the qualiti everything is just perfect. After 10yrs i can now cycle with my wife everyday and its awesome. Ty for bringing this feeling back into my life. Can only recommend:) have a nice day
4 September 2026
Reply from Canyon
Hi Philipp,
Thank you so much for sharing such a powerful story with us. Stories like yours mean the world to us.
Overcoming a stroke and fighting your way back onto two wheels after 10 years is an incredible achievement. We are deeply honored that a Canyon bike could play a small part in your journey and help bring that freedom and joy back into your life. Especially now that you get to share those daily rides with your wife!
Thank you for being such an inspiration to our community. We wish you and your wife countless happy, healthy miles together!
Cheers,
Your Canyon Crew
Everyone wants one
Great bike!
Stolen after six days, ordered another.
Speedy delivery, easy installation, good ride.
4 September 2026
Reply from Canyon
Hi!
Thank you for taking the time to leave a review!
We’re thrilled to hear that you loved your bike, though we are so incredibly sorry to hear about the theft of your first one!
We truly appreciate your loyalty in ordering a second one right away. We hope this one stays safe and brings you many great miles ahead! Happy riding!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Eamonn,
Thank you for your review.
We are happy to hear of your experience with us!
Enjoy the ride!
Cheers, your Canyon Crew
It has not been an easy decision…
It has not been an easy decision choosing my new road bike, and I have been pondering over a few different brands and models for a while now. But I ended up getting the Endurace CF 8, and couldn't be happier. The staff and the shop were incredibly knowledgeable and patient, they measured and fitted up perfectly, the bike feels great. They went above and beyond to ensure I found the right bike for me, and I have loved riding it so far. As a first time Canyon customer, I must say I am very impressed, not only with the bike, but with their staff as well
1 August 2026
Unprompted review
Reply from Canyon
Hi Babaita,
Thank you so much for taking the time to share your experience with us! We know how tough it can be to choose the right road bike with so many options out there, so we're thrilled that you chose the Endurace CF 8 and even happier to hear how much you're enjoying the ride.
Welcome to the Canyon Family, and we wish you endless great miles on your new Endurace!
Cheers,
Your Canyon Crew
Reply from Canyon
Hi Alex,
Thank you for your review.
We're happy to hear that you had have a great experience with Canyon so far. We love our bikes and we are glad to have you as part of the community.
Happy Riding!
Cheers,
Your Canyon Crew
Repeat customer
First of all, great products that are well-engineered and built. Pricing was very competitive. Great communication regarding delivery times and status. My only issue with Canyon is the proprietary components and their limited availability at times.
3 September 2026
Reply from Canyon
Hi Mark,
Thank you for you detailed review.
We're happy to hear that your new Canyon bike lived up to your expectations and that the process went so smoothly. We hope that you are enjoying your new bike and all the great adventures you can take it on.
I completely understand where you are coming from regarding part availabilities. The current status of international shipping has made things more difficult, but we are working hard to increase our inventory in the US market. If there is a specific item you are looking for, please feel free to reach out to us so that we can help you look into options.
You can use this link: https://www.canyon.com/en-us/contact/
Then select the topic, "Spare parts".
Cheers,
Your Canyon Crew
Easy to order and delivery was very…
Easy to order and delivery was very easy and fast
3 September 2026
Reply from Canyon
Hej Silje
Du skal have stor tak for denne flotte anmeldelse. Hvor er det skønt at høre, at du har haft så god en købsoplevelse samt, at din ordre blev leveret så hurtigt.
Du er altid velkommen til at kontakte os fremover, hvis du skulle have spørgsmål eller på anden vis brug for hjælp :-)
De bedste hilsner fra dit Canyon Team!
Ordered the Aeroad AXS bike
Ordered the Aeroad AXS bike. Couldn't be more happy with it. Great bike. Put it together myself. Instructions and video were great! I've been a T--- rider mostly but so glad I bought this bike.
3 September 2026
Reply from Canyon
Hi,
Thank you for your review.
We are happy to hear that the process went so smoothly. It's great to read that you are enjoying your new Canyon Aeroad. We wish you many incredible rides and personal records ahead.
Cheers,
Your Canyon Crew
Ask the support team before, during or after purchase!
Fantastic experience end to end. From ordering (albeit waiting for the bike to get back in stock) to communication, shipping and the bike itself -- everything has been top notch. Some support questions were also dealt with professionally, timely and with a customer-first attitude.
5 August 2026
Unprompted review
Reply from Canyon
Hello Alex,
Thank you so much for your positive review! We're thrilled to hear that you had such a great experience with us. Welcome to the Canyon Family!
Cheers,
Your Canyon Crew
I like that there is such a large…
I like that there is such a large online network behind the company.
3 September 2026
Reply from Canyon
Hello Dávid,
We would like to thank you for your positive review and wish you a fantastic time on your bike.
Cheers,
Your Canyon Crew
Easy to navigate
3 September 2026
Reply from Canyon
Hello Kieran,
Thank you so much for your review!
Cheers,
Your Canyon Crew
Easy and secure
Easy, straightforward, fast and secure shipping. Very good package of tools and ... very good bike. She rides beautifully.
18 August 2026
Reply from Canyon
Hi Jean-Noël,
That is exactly how the purchase of you new Canyon bike should be!
We wish you lots of happy miles on your new bike.
Cheers,
Your Canyon Crew
Reply from Canyon
Hello Andreas,
Thank you so much for your review!
We wish you many great rides with your new bike.
Cheers,
Your Canyon Crew
satisfaction
3 September 2026
great crash replacement service!
Canyon did 200% of what it promised, my frame was replaced for a new one, shipping of bike was handled by Canyon directly - very convinient!
2 September 2026
Unprompted review
Reply from Canyon
Hi,
Thank you for your review.
We are happy to hear that our Customer Service team was able to take such good care of you and got you back to riding as quickly as possible. We wish you many incredible rides ahead.
Cheers,
Your Canyon Crew
Site for bike shopping was easy to use
Site for bike shopping was easy to use. From comparing to checkout, spot on. Bike arrived from FedEx bit rough but packing workmanship protected to bike without issues.
2 September 2026
Reply from Canyon
Hi David,
Thank you for your review.
We're glad to hear that the process went smoothly. Shipping can be rough, so we have engineered our boxes to provide extra security for the bikes. We hope that you are enjoying your new Canyon bike and that you have some great rides ahead.
Cheers,
Your Canyon Crew
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