Canvas Castle Reviews 1,088

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its vibrant colors, detailed artwork, and wide selection, often highlighting the ability to find unique pieces that brighten their homes. Many appreciate the affordable prices and the ease of navigating the website to find exactly what they need. However, some people were dissatisfied with the product quality, describing colors as dull or pictures as blurry, and noting issues with the inner frame being too weak for larger prints. A few other people also felt that the website was misleading regarding framing, as some expected pre-framed art but received DIY kits with cheap materials, leading to additional costs for professional framing.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the fantastic selection of canvas,... See more

Quality

Users describe ambiguous interactions with quality. Many customers express disappointment, citing dull... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's simplicity, ease of... See more

Price

Reviewers mention ambiguous feedback about price. Many customers appreciate the affordable prices, sales, and... See more

Order

Consumers find order to be ambiguous, with some reporting smooth transactions, easy ordering processes, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I haven’t received my order yet, so I can’t speak to the final product—but I wanted to share my experience so far. The ordering process was smooth and the website was easy to navigate. I appreciated... See more

Rated 5 out of 5 stars

Hello! My favorite thing about canva castle is that it publishes thought provoking bold art! There have been so many interesting conversations stimulated from my guests simply observing the... See more

Rated 5 out of 5 stars

Great prices, sales, and service! We are a nonprofit behavioral healthcare facility in rural WA State who serves the mentally ill and substance use disorders. We have recently painted the inside of ou... See more

Rated 5 out of 5 stars

Easy to order. Came within the timeframe advised. Had trouble tracking parcel (error on my behalf), customer service promptly helped me out. Very happy with picture took an hour to assemble and... See more



Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Rated 1 out of 5 stars

No return policy

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

26 August 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi RC - we absolutely allow refunds! You enquired about a frame to be added after you ordered and we advised your order had shipped and the frame can't be added so we can ship separately. Please check your email, we have sent the return address x

Edit: RC this isn't true, we never sad that and we are an International company and the support person you were speaking to is in New Zealand yes, but we are based in the US and have print teams in 6 different countries. We gave you the link for multiple return addresses including the US, you don't have to send it to New Zealand. As previous, please just email us if you need further assistance, we're here to look after you

Rated 2 out of 5 stars

Do It Yourself Scam

The canvas painting wasn’t what I expected. Different colors and look. Very deceiving. Then I paid for framing and I get a DIY frame which was shocking. You pay for framing and what do you get a DIY frame and a rolled up piece of canvas art. The frame doesn’t even fit the painting. The company doesn’t pay for shipping and don’t provide refunds. I am just thinking of throwing away the frame since it’s useless and putting the art in a different frame.

19 August 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Sheila - I just checked your order and you ordered the diy frame. If you want ready to hang you just go to the ready to hang page

https://www.canvas-castle.com/ready-to-hang

We're happy to help you out, just email the support@canvas-castle.com team and we'll look after you x

Rated 5 out of 5 stars

The website has been very easy to…

The website has been very easy to navigate and to find my favorite pieces of art!
I expected to pay a lot more for some of the artwork that I was interested in.
I can even use PayPal and spread out my payments.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to finish

From start to finish my experience with this purchase was amazing. First of all I fell in love with the art. Such a cool piece and it was so easy to go through the order process. Once ordered, the communication about expectations for shipping time, etc., were very clear. Once I received my piece, I was so pleasantly surprised to discover that it came with the materials for me to frame it myself and very clear and easy directions on how to do that. I was able to have it framed and hung within 30 minutes and I now have a beautiful piece that is a conversation piece in my home. Such a great experience. I even got a complimentary gift which I love. I’ll definitely be ordering more from this great company.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE!!

DO NOT BUY FROM HERE!!! It is a scam. I ordered a canvas for $130 and what I got was a cheap poster. Zero detail provided when purchasing. I attempted to contact support and they provided zero help and then wouldn’t respond. So many options out there avoid this company.

5 June 2025
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Jeff! I just checked your order and you didn't select "with frame" so received the print only. We're happy to help you out, please just email the support@canvas-castle.com team and we'll look after you. Please note these aren't cheap posters, they are premium quality cotton/polyester

Rated 2 out of 5 stars

Bought a picture and frame a few months…

Bought a picture and frame a few months ago the double sided tape round the frame as stated to come off not be buying again ripoff

24 July 2024
Unprompted review
Canvas Castle logo

Reply from Canvas Castle

Hi Chris - I'm so sorry to hear that! Please email the support@canvas-castle.com team, we'll look after you immediately x

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