Canadian Appliance Source - Laval Reviews 

No after sale service. They just want to sale you the appliance, have zero intention on offering a fair service by passing you back and forth between the 800 number and the salesman. They also don’t take responsibility when wrecking my mint condition demo because was not wrapped properly, the grills and heavy accessory ripped the whole inside of the stove by their staff yet they claim final sale regardless. I do not recommend that company. They also promised an exchange which they did not honour forcing me with legal procedures.

Update *** They refunded me after a lot of back and forth, waiting for the refund to go through. Was not easy but relieved that I did not have to wait until legal procedures!

I bought a Frigidaire Range from the store, since the first day range had issues. The range was not a cheap model has it costed more the 2000$. Currently I have a range that is unusable. I have to deal with Frigidaire directly and surcontractant repair shop Ateliers G Paquette, since the store refuses to deal with any issues as soon as the appliance is delivered. To that effect sent an email to CAS and vendor and got a reply from their customer service that appliance is under warranty and to deal with Frigidaire directly, no reply from vendor. Repair man came 2 weeks ago to check the appliance ordered a new board and a sensor, now still waiting... called the repair shop was told oh it can take up to 15 business days to get the parts... ridiculous! ... as the model I have is a very popular model and a CR recommandation. I now have an usable "NEW" range in my house for a month! CAS could not care less.

Jimmy was extremely helpful and sent me all the information I needed regarding my refrigerator purchase. He promised a delivery date and the fridge arrived on time and the delivery guys were great. Awesome service.

I called for assistance at Canada appliances. I was transferred to Paz. I have to say. Extremely professional, guided me and explained to me exactly what I had to do to get the service for my washer and dryer. Keep up the good work. Very satisfied.

I received excellent service by Ms. Sheshna. She helped us find everything we were looking for.

Good sales person explains well give you the best value quality for your money thanks

I checked the search criteria on their website for a stainless steal fridge. They delivered the wrong color and refused to exchange it or take it back without a 45% restocking fee and $121x2 delivery fee. They are dishonest liars. Do not buy from them ever.

I gave a deposit and they are not reserving the appliance…. So they cannot guarantee they will have it once our newbuilt house is ready. In these case they should not take deposit!

Les Employés étaient vites, efficaces et gentilles.

The service was perfect, The sales representative was very professional and very nice. Thank you I will recommande this store to anyone that is looking for appliances to go here.

Got deal from an amazing agent who explained all the informations and answered all our questions fantastic service

The only store I was able to find what I needed with quick (next day) delivery! The exact same appliances were delivering 2 weeks to a month later at ALL other big box stores. Will definitely be my first place I look in future, and they price match! 👌

Great service from start to finish. Our sales rep was knowledgeable and answered all of our questions. The delivery team was professional and very cautious delivering our new appliance.

Dealing with salesperson, Danny Amaral, at laval store

Bought a range on line and it was smooth sail. Happy with the delivery.

I was at 5 stars until you changed to French in the survey ...NFG@

The online transaction to purchase the Whirlpool stove went smoothly and completed with one error which was corrected. We were disappointed in the "discount" offered which turned out to be $25 on a $1,600 item. Really! The stove was delivered next day which we appreciated as our 31 year old stove had stopped working. The sales person promised to provide pickup of our old stove for free. The delivery team refused to take it and I received no reply from the sales person to send someone to pickup the old stove off our front lawn. Come on! We arranged for private pickup ourselves later. The stove itself is as advertised and works perfectly.

I feel grateful when I buy appliances from CAS , great service, and great stuff with great communication

Great service, easy to chat with and get someone who can take action. They matched a price from somewhere else, and could deliver much earlier.

Antoine was amazing, he was very informative and provided an excellent service and recommendations. He went above and beyond to ensure that we got the best appliances for our needs for the best price.