Purchase online was pretty simple (although the website is from another decade). 40 hours later the washer was delivered, installed, and working - with the old one already taken away. Delivery, unb... See more
Company replied
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We purchased an LG counter depth fridge. Great customer service from Joanne, she was quick to answer our questions. Delivery was very smooth, technicians removed our old fridge, and installed the new... See more
Sales rep Ali was informative and helpful in making my decision. The follow up to communicate delivery date and time with options to alter if need be was appreciated. And delivery personnel were caref... See more
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We were very impressed with the service we received from CAS. Sree helped us with the original purchase. He was very helpful and asked all the right questions. The process of arranging delivery and... See more
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Company details
About Canadian Appliance Source - Kitchener
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
4336 King St. E, Unit G12 & G13, N2P3W6, Kitchener, ON, Canada
- 5192796844
4.7
Excellent
2K reviews
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Loved the white glove service
Loved the white glove service. Also great in store purchase with knowledgable and helpful sales people. Will certainly return for my future appliances needs.
13 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Carlos,
Thank you for the wonderful feedback and for choosing CAS! We’re so glad you enjoyed the white glove service and had a great in-store experience with our team. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends as well!
CAS
Our associate was very professional and…
Our associate was very professional and helpful, would recommend this company to our friends and family. The gentlemen that installed our fridge were professional and friendly.
5 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Diana,
Thank you for your kind review and for choosing CAS! We’re glad to hear our associate and installation team provided professional and friendly service. We truly appreciate your business and your recommendation, and we look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Very good experience
The person at the store, Shane, was great! Extremely helpful. He also made the purchase quick and easy. Was able to get a quick delivery date.
The people who delivered the appliance were very friendly and extremely considerate of our home when installing.
Would definitely come back for another appliance.
10 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Matt,
Thank you for your kind review and for choosing CAS! We’re so glad to hear that Shane was extremely helpful and made your purchase quick and easy, and that we were able to arrange a fast delivery date for you.
It’s also wonderful to know our delivery and installation team treated your home with care and provided friendly, considerate service. We truly appreciate your business and your trust in CAS.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Sales rep was great
Shane was excellent to deal with and the delivery was fast and efficient
8 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Nadine,
We're happy to hear that you had a positive experience! It's great to know the delivery met your expectations and that you were pleased with our team.
CAS
Smooth delivery, bad customer service after sale was made!
Smooth delivery! Terrible salesperson with attitude and bad customer service! Been dealing with CAS and have sent a lot of family and friends to purchase from you, but the last experience was very bad and wont be returning in the future.
8 May 2026
Reply from Canadian Appliance Source - Kitchener
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear the delivery went smoothly, however, we’re very sorry to hear about your experience with the sales process.
We sincerely apologize for the level of service you received and regret that this experience left you feeling this way.
Thank you for bringing this to our attention.
Sincerely,
CAS
We needed a fridge quickly and we got…
We needed a fridge quickly and we got one in 1 1/2 days. Everything was a good experience.
7 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Betty,
We're happy to hear that you received your fridge so quickly! It is great to know that everything went well. Thank you for your positive feedback!
CAS
Everything was done in a timely fashion…
Everything was done in a timely fashion and from harmeet to the delivery person Elliot were courteous and respectful.
3 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi Debra,
Thank you for your wonderful feedback! We’re delighted to hear that everything was completed promptly and that Harmeet and Elliot provided courteous and respectful service throughout your experience. At Canadian Appliance Source, we work hard to ensure every customer receives professional and efficient support from start to finish.
We truly appreciate your business and your kind words. Thank you for choosing CAS, and we look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs as well!
CAS
Fast friendly service from start to…
Fast friendly service from start to finish! Highly recommend!👍😬
2 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi John,
We're happy you experienced our fast, friendly service from beginning to end! Thank you for your recommendation; we truly appreciate it!
CAS
Highly recommend
Simple, uncomplicated, we got exactly what we needed for the best price we could find. The lady at the store was helpful and quick, the delivery was great too!
1 May 2026
Reply from Canadian Appliance Source - Kitchener
Hi JB,
We're happy you found exactly what you needed at a great price. It's wonderful to hear that our team member was helpful and that you had a great delivery experience.
CAS
The salesman was happy to meet us numerous times and show us different models of refrigerators and was very honest with the quality of products.
Shipping came right on time to our house and the salesman was very transparent and honest which is a great quality these days.
30 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Curt,
We're happy to hear that the shipping was on time and the salesperson was transparent. It's great to know this quality was appreciated during your experience. Thank you!
CAS
The sales staff were very pleasant and…
The sales staff were very pleasant and offered valuable suggestions to help us decide on the make and model of our new stove.
21 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Clare,
We appreciate your feedback and are happy to hear that our sales staff offered valuable suggestions to help you choose your new stove. We value your business!
CAS
Our salesman was wonderful to work…
Our salesman was wonderful to work with. We have lots of information and helped us choose the correct appliances for us
19 April 2026
Friendly sales staff and good pricing…
Friendly sales staff and good pricing and quick delivery service
14 April 2026
In stock, good price, fast delivery…
The item I wanted was in stock at a good price & available with delivery in two days. The sales person was informative without being pushy. The delivery people were great & took away my old fridge. It’s only been 2 weeks but the new fridge is working well. I’m very satisfied with the whole experience.
14 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Diane,
Thank you for your feedback! We’re glad to hear you found the item you were looking for in stock at a good price, and that the overall process—from helpful, non-pushy service to fast delivery—went smoothly. It’s also great to know our delivery team made things easier by removing your old fridge.
We truly appreciate your business and your support of CAS. We look forward to serving you again in the future, and if you have family or friends in need of appliances, we’d be grateful if you shared your experience with them. Thanks again for choosing CAS!
CAS
Rosa was a wonderful help
Rosa was a wonderful help. She was knowledgeable, friendly and interested in our project.
25 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Sandra,
We appreciate you sharing your feedback! We're so glad that you found our agent to be helpful, friendly, and engaged with your project.
CAS
Reply from Canadian Appliance Source - Kitchener
Hi John,
We appreciate your positive feedback on our prices and service! We are so glad you were impressed with our delivery team.
CAS
Great customer service and Delivery…
Great customer service and Delivery service .Thanks Ruby
24 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Darshna,
Thank you for your kind review! We’re happy to hear you had great customer service and delivery, and we’ll be sure to pass your thanks along to Ruby.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Shane was awesome and not pushy at all
Shane was awesome and not pushy at all. He answered all my questions. The delivery team did a great job and cleaned everything up. Very satisfied. Thank you
17 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi Donna,
Thank you for your great feedback! We’re glad to hear Shane provided a relaxed, no-pressure experience and was able to answer all your questions clearly.
It’s also wonderful to know our delivery team did a great job and left everything clean and tidy—that’s exactly the standard we aim for.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Kitchener
Hi Sanket,
We're delighted you had such a wonderful experience with our punctual and honest service. Thank you for your positive feedback!
CAS
are experience was all good
are experience was all good. they came when they said. Lifted the appliances like nothing. Shows they have been doing this job for awhile. Means alot to us as a customer. New house you worry about digs in the wall. No marks. Great job. they work well together to. Sharon & Lawrence
18 April 2026
Reply from Canadian Appliance Source - Kitchener
Hi,
Thank you, Sharon & Lawrence, for your kind words and for sharing your experience! We’re so glad to hear everything went smoothly and that our delivery team handled your appliances with such care and professionalism. We know how important it is to keep a new home in perfect condition, so it’s great to hear there were no marks and that the team worked efficiently together.
We truly appreciate your business and are happy we could provide a positive experience. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends. Thank you for choosing CAS!
CAS
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