Canadian Appliance Source - Kitchener Reviews 

Our Salesman was great and he made our shopping experience comfortable and stress free. We left with what we wanted.

The company can start by offering better customer service. I received the washer on Wednesday. The lid of the washer was scratched & so we filed a complaint as requested We now have responded to their offer of cash or a door replacement. We chose a replacement. Now apparently the store has another 48 hours to respond to me. We need this to be settled immediately. I have not had a washer to use in 2 weeks.

It was good for the most part but difficult to arrange delivery as I live up North and when I finally figured out a way, that was difficult to plan as well

Quick and easy transaction at the store. We also received our fridge the very next day during the afternoon. I also loved that the delivery people took alot of care to not scratch our floors or damage our walls. I've had poor experiences with delivery people ruining our house for other companies.

Salespeople were polite and knowledgeable. One gentleman helped me first but when I returned to make the purchase he was at lunch and another woman wrote up the invoice and took my payment. In the past I have found that the worst part of an appliance purchase is the delivery and installation. I realize that these people are probably not your employees but you do decide who to contract with. The delivery was flawless. I used to deal with TA, on part because they are close to my house, but I had 2 consecutive delivery incidents that left me very disappointed. I look forward to dealing with your company again.
Brian Hudd

Great attitude; if you are going to get my money, make it feel good. Joanne at Kitchener store did.

Helpful great delivery people

I visited the showroom after doing some research about a new dishwasher. I was immediately shown to the model I was interested in. I purchased the floor model and was able to pick it up the following day. The whole experience was efficient, informative and easy.

Sales. Customer service.

Primo delivery. Excellent installation. Crew helped us reconnect the dryer which was not part of the purchase. Very kind and helpful. Much appreciated.

Farhan did a great job in educating us on appliances. We really appreciated it. He went beyond our expectation. This is our second purchase with Farhan. Thank you for your excellent service. Scott and Lisa

Everything the best

My son in law installed yesterday. Checked out ok now it is not acknowledging anything.

Andrew at the Kitchener store was a great help and was able answer all of our questions prior to purchasing four appliances.
The guys making the delivery were polite and on time. Will definitely deal with canadian appliance source again.

Glen was knowledgeable and thorough. The warranty was a huge concern for us and being fully covered is much appreciated.

We purchased a washer two weekends ago. We requested that the washer have a dispenser feature by the salesman who confirmed in error that it did have it.

We got the machine home and, with help, managed to bring it down into our finished basement for install when we noticed that the washer did not have the dispenser feature. Should be a simple return but it has proved to be a nightmare.

They requested photos of everything from the packaging to all around views of the machine which was never installed or damaged in any way over the course of several emails and they still won’t give us our return authorization! The delays, excuses, and now disregard for what have been polite emails to expedite are getting ridiculous at this point. We haven’t been able to do laundry for two weeks and counting.

We spent thousands of dollars with this company when we renovated in 2018 and will recommend to everyone who will listen on social media and beyond what a train wreck of a company CAS has become.

I will say that Andrew the salesman who made the initial error does not seem to be the problem, he was great and seems to be trying to help but with no success. There is a serious problem with the return department and management who I spoke with who don’t give a crap once the sale is done and your money is pocketed. They will be all smiles and handshakes until there is an issue that is inconvenient for them.

Next step will be small claims court if this isn’t resolved in the next couple of days.

Harmeet Singh is an excellent sales person. I simply gave him what i need, dimensions and he start looking for the best deals for my OTR microwave. He listen to what i like and dislike and look for the best solutions for me without giving me any judgement. Just want to Thank Harmeet for giving me an awesome experience in shopping with CAS. Hopefully this review will help his future career in CAS.

Glenn was a great salesman and found us exactly what we were looking for. Delivery was on schedule and we are pleased with the appliances.

The sales staff were very helpful for us to decide on our purchase. We’re very happy with our new fridge.
The delivery and pick up of the old fridge went well.