I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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Every step of our pirchases was handled fast and professionally, including delivery. We're very happy dealiung with CAS.
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Everything was pretty seamless. All our questions were answered. I even emailed and asked a question after the delivery and it was quickly addressed. We appreciated that the fridge we wanted was in st... See more
We had an excellent experience with Halifax Appliance Source and would highly recommend them to anyone looking for appliances and exceptional customer service. A special thank you to TJ Kim, who... See more
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Company details
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
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Great selection and guaranteed best…
Great selection and guaranteed best prices. Easy purchase process, with delivery and take away of old appliance. We contacted the same salesperson for 2 separate purchases and it’s consistent service, with great care and follow up.
3 April 2026
Reply from Canadian Appliance Source - Halifax
Hello S MacDonald,
We are so pleased that you’ve had such consistent success working with our team for your appliance needs. We are grateful for your continued support and look forward to working with you again on your next project.
Cheers,
CAS
Reply from Canadian Appliance Source - Halifax
Hi Dieter,
We're happy to hear that your experience was easy and fast. Thank you for your positive feedback!
CAS
Delivery service was excellent but what…
Delivery service was excellent but what made the experience excellent was dealing with the sales person Ishaan Sarosh. He was great to work with
8 April 2026
Reply from Canadian Appliance Source - Halifax
Hi Terence,
We're happy to hear that our delivery service was excellent and that our sales associate was great to work with. Thank you for sharing your positive experience!
CAS
Knowledgeable staff
Knowledgeable staff, well trained to give detailed answers to all of our questions
3 April 2026
Reply from Canadian Appliance Source - Halifax
Hello Juergen,
It is great to know that our team was able to provide the detailed answers and expertise you needed. We value your service and look forward to working with you again in the future.
Cheers,
CAS
Minousha responded quickly to my…
Minousha responded quickly to my inquiry and was very helpful and expedient in resolving my issue.
7 April 2026
Unprompted review
Reply from Canadian Appliance Source - Halifax
Hello Duffy,
We are happy that Minousha could provide such a swift and helpful resolution to your inquiry. We appreciate the opportunity to assist you and look forward to seeing you at our Halifax location next time.
Best,
CAS
Best option for appliances!
Dealing with Canadian Appliance was easy. We had our appliance delivered in two days. Answered questions quickly and followed up throughout the process. Great Service!
3 April 2026
Reply from Canadian Appliance Source - Halifax
Hello Lorena,
Efficiency and clear communication are top priorities for us, so we’re glad to hear the two-day turnaround and constant follow-ups worked out well for your needs. We appreciate the opportunity to earn your business and hope to work with you again.
All the best,
CAS
Great delivery and pricing
24 March 2026
Reply from Canadian Appliance Source - Halifax
Hi Brandon,
We appreciate you sharing your feedback! We are so happy that our delivery and pricing were great for you. Thank you for your support.
CAS
TJ Kim was very helpful.
24 March 2026
Reply from Canadian Appliance Source - Halifax
Hi Branda,
We appreciate your positive feedback regarding the assistance you received.
CAS
From purchase to installation
From purchase to installation, the service was top notch, a satisfied customer here.
14 March 2026
Reply from Canadian Appliance Source - Halifax
Hi Barbara,
We're delighted to hear that you were satisfied with our top-notch service from the beginning to the end. Thanks for your feedback.
CAS
Reply from Canadian Appliance Source - Halifax
Hi Guy,
We're happy you found our service friendly, with rapid delivery! We appreciate your positive feedback; we are here to assist you.
CAS
The Halifax location allows shipments to Newfoundland
Although they do not ship to Newfoundland, they were willing to allow Day and Ross to pick it up from their warehouse. E-mail correspondence was excellent and prompt.
17 March 2026
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear our team provided excellent and prompt email support and was able to accommodate your pickup through Day and Ross despite the shipping limitation.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Knowledgeable and courteous sales…
Knowledgeable and courteous sales person. Very efficient and courteous delivery people. Was kept informed every step of the way on status of my order. Excellent company to deal with in all regards.
18 March 2026
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales and delivery teams provided knowledgeable, courteous, and efficient service, and that you were kept informed throughout the entire process.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Prompt Customer Service
My washing machine broke suddenly. I had my new washing machine within 24 hours after coming into Canadian Appliance Source. Service was great.
24 March 2026
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our sales and delivery teams provided knowledgeable, courteous, and efficient service, and that you were kept informed throughout the entire process.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Good service in store by sales…
Good service in store by sales associate, delivery as scheduled, those delivering were knowledgeable in removing old fridge and bringing in new fridge.
Overall very good experience.
14 March 2026
Reply from Canadian Appliance Source - Halifax
Hello Sybil,
We’re glad everything went smoothly for you!
Looking forward to seeing you again soon.
Warmly,
CAS
Your representative Salma Maliha Maisha…
Your representative Salma Maliha Maisha in Halifax was great. Very professional and did great follow up with delivery details.
19 March 2026
Reply from Canadian Appliance Source - Halifax
Hello Susan,
We’re delighted that Salma could assist you so effectively and keep everything on track with your delivery. It’s always our goal to make the process smooth and stress-free. We look forward to serving you again in the future.
Kind regards,
CAS
The guys did a great job bringing the…
The guys did a great job bringing the new fridge in and taking the old one out on a snowy day!!!!
Thanks so much to the guys!
19 March 2026
Reply from Canadian Appliance Source - Halifax
Hello Ron,
We’re thrilled the team could make moving your fridge smooth, especially in that snowy weather! They’ll be happy to hear your appreciation.
We look forward to helping you with anything else you might need down the road.
Cheers,
CAS
Reply from Canadian Appliance Source - Halifax
Hello Sandra,
We’re thrilled everything worked out smoothly with your appliances! It’s great to hear our team could provide the guidance you needed. Can’t wait to welcome you back to the store.
Warm regards,
CAS
Answered all my questions before…
Answered all my questions before purchase. Pick-up easy and straight forward
12 March 2026
Reply from Canadian Appliance Source - Halifax
Hi Francine,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear all your questions were answered and that the pick-up process was easy.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Halifax
Dear Nusrat,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and regret that it did not meet your expectations.
We can confirm that your order has been cancelled and the refund is currently being processed. Depending on your financial institution, it may take a few business days for the funds to appear in your account.
We apologize again for the inconvenience and appreciate your feedback.
Sincerely,
CAS
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