Canada Post Reviews 

Gotta love Canada posts "surprise" fees they add on. To deliver something in the same city they charged more for the added fees than the package I ordered was worth. Then told me to walk to pick it up.

Horrible. Package was said to be 'out for delivery' three days in a row before they finally got around to it. Delivery windows are way too long, workers always on strike, the government would do better to fire the lot of em and let amazon deliver the mail.

Edit : 5 days in a row. I can't think of a single other company that operates this badly and continues to survive. Except maybe purolator, and guess what - owned by Canada post.

Enough is enough. Horrible customer service, disgusting delivery practices, ridiculously bloated logistics modal, hemorrhaging money, always on strike - when do we all agree that this is a failed business and move on to something more modern, more profitable, and more importantly more successful at doing their job

To the manager working at Canada post outlet Pond mills shoppers, should be fired. She denied me my package by not following protocol but that's not the worst of it. She was being extremely crude, short with a Muslim women trying to send a package. She was 100% racist and unhelpful and the poor lady left with NO help. I hope whoever runs that store looks at the video because that lady who says she a manager at the postal outlet deserves to be fired she's such a nasty nasty women. See less

Terrible shipping service the worst of the bunch says delivered don’t even scan it properly won’t even show up then they expect u to pick it up from a different branch

Mail man rude run with stickers instead of delivering package filling the box so full can't get mail out the mail box after complaining to him they ban the building of mail delivery record him saying racist comments and canada post still defending the racist mail man

We paid for courier delivery to get our passport safely, and when we didn't get it back, we contacted the support service, and they said that the letter was delivered by a courier and dropped into the mailbox. I don't know whose mailbox they dropped it into, because there are 56 apartments in the building, but we didn't get it. They spoke rudely and said that they did everything right, and they don't owe us anything anymore and won't help us in any way. So, we spent our $50 and lost our passport with a visa, which also cost money! We don't know what to do! We are just desperate! Horrible service!!! I don't recommend it to anyone, because it's stressful, humiliating and a waste of our own money and time! The Montreal branch in Saint Laurent refused to communicate with us at all! And we are their clients, so I want them to get into such an unpleasant story and communicate with them like that too

Misdelivered packages several times and Canada post can't help about lost packages! Violent delivery driver. Submitting tickets regarding lost packages is useless. London , Ontario

Fair pricing but slower service. Fix the downside and you will be good.

sent my package from Mississauga to Vancouver for no reason causing the expected delivery to extend by nearly two weeks

Canada Post is an incredibly unreliable and outdated shipping service. I have now had two separate packages sent to an old address because Canada Post completely lacks the ability to intercept, stop, or reroute a shipment in transit—a basic service that almost every other courier company provides.

​To make matters worse, the current residents at that address are dishonest and have stolen my property, denying they ever received it. Despite alerting Canada Post before delivery occurred, they refused to help, and they offered zero assistance afterward. They do the absolute bare minimum, showing zero care for customer security, package safety, or employee well-being. They only care about profit. Do not trust them with anything important.

Took my tracking number into postal outlet in Sarnia on Indian road. My pkg wasn't delivered. She started yelling at me when I calmly inquired. Very poor customer service. No empathy statement, no concern just yelling. I shouldn't have to be abused.

My package was 5 hours away from me in Ontario and then it went to New Brunswick they are the worst for delivering packages, I don't know why anyone would use them.

I would like to express my special gratitude to Dawn Newfield who provided an outstanding service to me on June 12, 2026 at the Okotoks Central Post Office.
She helped me package my parcel in the most efficient way to fit in a smaller bag, which saved me some money.
I felt welcome and not rushed.
And in general, I find the staff there very friendly and helpful.

Canada Post in Sechelt, BC is excellent. Highly dedicated staff that go above and beyond. I’ve always used Canada Post for delivery deadlines at work, ranging from $2-100M. I would be so worried we couldn’t make a procurement deadline set in stone but? Never let me down on a Proposal and on personal items I’ve ordered? Have delivered personalized service. Thank you so very much Canada Post. ❤️ please never strike again! We need you in too much.

Horrible company horrible customer service. This is the worst shipping company in the world. I have had better experiences with overseas shippers from China. I can't even remember the last time Canada post actually did their job and delivered a package. They refuse to deliver anything to the door and I have had to pick up every single shipment that I get through them at the local store. They are too lazy and do not bother going to the door. I've complained numerous times and they always have an excuse or say they will start but then never do. Its very frustrating because some companies only use Canada post so I cant even change the shipper. If I have the option I always pay more to use other companies like UPS and Fedex. This whole corporation needs to be disbanded. They go on strike multiple times a year and complain so much and they don't even do their job. They even mess-up delivery and misroute to random cities...Then have the audacity to still not deliver to my house. Laziest people on Earth tbh. I've never despised a company more then Canada Post.

We used to live in a time where a company did bad they went bankrupt. Now we live in a time where a company does bad and tax payers bail them out. Canada post should be shut down. Not a legitimate place of business and I’ve never been more ashamed of a company calling themselves “Canadian”. Please if you’re going to be the worst mail delivery option in Canada change the name so you’re not disrespectful towards Canada. My package is still waiting to be delivered. No other delivery courier had issues being on time? Weird?

My package travelled through a war-torn country and multiple international carriers only to be lost by Canada Post! It took 6 days for the package to arrive in Canada, after it was released by customs, it was processed by Canada Post a month ago and just vanished- no tracking update. I created a ticket, but they closed it by sending an automated reply to contact the sender. I spent an hour on the phone before I managed to talk to a human being (doesn’t matter which option you chose, you still need to go through a bot). I was told my package was not in their system and contact the sender. I submitted a claim to Ombudsman and received the same email telling me to contact the sender for compensation which would take 90 days!There was no apology or anything like that despite the fact that Canada Post clearly lost my package. I’m very disappointed with this “service “ and will avoid using it in the future. I paid $150 only shipping costs not to mention the cost of my package.

I paid for Xpresspost service for the shipment of highly sensitive personal documents tequired for a deadline.
The original delivery estimate was missed, followed by a second missed delivery expectation. 2 days in a row. Tracking updates provided little meaningful information, and customer service was unable to provide any additional visibility beyond what was already available online. For a shipment containing important documents, this level of uncertainty is unacceptable and does not reflect the service level I expected when paying for expedited delivery. If anything below 1 rating, you deserve it.

Canada Post lost my package from abroad. It was sent express delivery as a gift for a baby shower. Canada Post doesn't have proper a tracking system. Where is the package information? For example, where it was delivered, what address, and who accepted the package. So, if the package gets lost, forget about it. The best they can do is refund the sender (we don't know yet, since our case is still hanging around).

Terrible service constant delays to even pure theft.