The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
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As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
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Company details
- Non-Bank Financial Service
- Fund Management Company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme Provider
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1K reviews
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Reply from Canada Life UK
Hi Stuart,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service efficient and that everything was handled within the expected timescales.
All the best,
Helen
purchasing an annuity…
I was looking to purchase an annuity and Canada life was recommended by a financial advisory. They were offering the best rates from a number of providers. I found them easy to deal with and everything was completed in around eight weeks.
26 July 2026
Reply from Canada Life UK
Hi Malcolm,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us easy to deal with and that your annuity was completed smoothly within the expected timeframe. It's also great to know that you were able to benefit from a competitive rate and felt supported throughout the process.
All the best,
Helen
Reply from Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received good service and that everything was dealt with promptly.
All the best,
Helen
Insurance investment
Thanks for all your good work Canada Life through the years,
Iain McAllister
24 July 2026
Reply from Canada Life UK
Hi Iain,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve been happy with your experience with Canada Life over the years.
All the best,
Helen
Competitive and Great Value. Retirement sorted.
I was looking for a competitive Annuity and Canada Life came top in all the recommendations. Having looked into what was on offer i decided to go with them. The process was quick and I was kept informed throughout. The paperwork was easy to understand and the whole thing was sorted inside the timescale specified. Very happy with the experience and would recommend them.
10 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our annuity offering competitive and that the process was quick, straightforward and completed within the expected timescales. It's also great to know that you felt well informed throughout and would recommend us to others.
All the best,
Helen
Canada life dealt with my 2 annuitys…
Canada life dealt with my 2 annuitys quickly and kept me in the loop
24 July 2026
Reply from Canada Life UK
Hi James,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your two annuities were set up quickly and that you were kept informed throughout the process.
All the best,
Helen
Great service quick setup and very good…
Great service quick setup and very good overall
24 July 2026
Reply from Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received great service, enjoyed a quick setup process, and had such a positive experience overall.
All the best,
Helen
It's so reassuring to speak to a real person.
It's just reassuring to be able to pick up the phone and quickly speak to a real person to get a query answered straight away. Long may this continue!!
I can only comment that I am very happy with my dealings with Canada Life
26 June 2026
Reply from Canada Life UK
Hi Edmund,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you value being able to speak to a member of our team directly and get your questions answered quickly. It's also great to know that you've been happy with your dealings with Canada Life.
All the best,
Helen
New customer …
I am a new customer having moved from a previous company. The whole process was very good and quick too.
C Johnston
24 July 2026
Reply from Canada Life UK
Hi Candie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your move to Canada Life was quick and straightforward and that you had a positive experience throughout the process.
All the best,
Helen
The best customer service and performance
Simple, straightforward and one of consistent top performers for customer returns. This is the second time of doing business with Canada Life
1 July 2026
Reply from Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've found our products simple and straightforward, and that this is your second positive experience with Canada Life.
All the best,
Helen
I had a great advisor in David Kelly…
I had a great advisor in David Kelly who made my whole experience go very smoothly.
17 October 2025
Reply from Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that David Kelly helped make the whole experience go smoothly for you.
All the best,
Helen
Excellent company
Excellent company. Offers great deals. Looks after us properly. Very reasonable.
Customer support is great. Highly professional, reliable and friendly. The best experience. Highly recommend. Thank you 👏👏👏
24 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve had such a positive experience with us, from our products and customer support to the professionalism and friendliness of our team.
All the best,
Helen
5 year anuity …
Transferring my pension funds to Canada Life along with a 5 year fixed anuity and a GMA at the end was so easy to do and has allowed me to take time away from work when it has been most needed.
Thankyou Canada Life,I will be in touch in 5 years time.
17 July 2026
Reply from Canada Life UK
Hi Andrew,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that transferring your pension funds to Canada Life was straightforward and that your annuity and GMA have given you the flexibility you needed at the right time.
All the best,
Helen
I did not have to wait too long before…
I did not have to wait too long before telephone was answered. My questions were answered efficiently, professional and very helpful. Documents are also being posted to me where applicable.
Alexandru Manea should be recognised for reward and recognition. Thank you
20 July 2026
Unprompted review
Reply from Canada Life UK
Hi Pamela,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your call was answered promptly and that your questions were dealt with in a professional, helpful and efficient way. It’s also wonderful to hear your recognition of Alexandru Manea, and I’ll ensure your kind comments are shared with him and the team.
All the best,
Helen
Service was speedy and efficient.
18 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our service speedy and efficient.
All the best,
Helen
Reliable and trustworthy.
Very reliable company. Pension there every month. Never any glitches. Tax deducted at source so no worries there. A stress-free seven year contract
1 October 2025
Reply from Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us reliable and trustworthy, with your pension payments arriving on time and your experience remaining stress‑free throughout your contract.
All the best,
Helen
prompt service
All dealt with by my financial advisor but was very easy from my side and all set up quickly
30 June 2026
Reply from Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that the process was straightforward for you and that everything was set up quickly with the support of your financial adviser.
All the best,
Helen
The response to my question was dealt…
The response to my question was dealt with very efficiently. Thank you!
17 July 2026
Reply from Canada Life UK
Hi Anne,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your question was dealt with efficiently and that you received a prompt response.
All the best,
Helen
Painless and very easy process
My pension was with Standard Life, decided to retire a few years early 64. So my question was can i do this turn my pension pot in to a fixed monthly income. went to the open Market . With the help of Canada Life it was possible. All the Paperwork was completed Sent back to advisor 19/06 Canada Life advised of rate and options and when i accepted submitted to Canada Life 02/07 09/07 Annuity in place great service from Canada Life
9 July 2026
Reply from Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your retirement journey was straightforward and that your annuity was set up so smoothly. It’s great to know that the process moved quickly and that you were happy with the service you received.
All the best,
Helen
Reply from Canada Life UK
Hi Sara,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your address update was dealt with promptly and that our team took the time to double check everything was correct.
All the best,
Helen
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