Camerich Reviews 

484
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, noting that staff members are extremely patient, friendly, highly knowledgeable, and attentive during all showroom visits and consultations. People deeply appreciate the personalized design assistance and practical guidance provided when carefully selecting custom items like sofas and beds. Buyers are also delighted with the outstanding overall quality, superior daily comfort, and beautiful finish of the various furniture pieces. Some reviewers were not happy with occasional delivery delays, extended waiting periods for specific order items, and minor adjustments needed for cushion covers.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, patient, and knowledgeable throughout the shopping and... See more

Product

Reviewers highlight positive aspects of product quality, describing items as well built, stylish, and... See more

Service

People report high satisfaction and appreciation with the attentive and knowledgeable in-store service.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are consistently... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a positive experience buying our sofa. Nisya from the West End showroom was incredibly patient and knowledgeable, helping us work out the best options for the space we had without ever mak... See more

Company replied

Rated 5 out of 5 stars

We visited the Tottenham Court Road store in mid-May and Lexi could not have been more helpful or patient. Lexi created a scale drawing of the selected sofa overlaid on the floor plan of our new home... See more

Company replied

Rated 5 out of 5 stars

Yesterday we went into the Swiss Cottage store as we wanted to look at TV units /sideboards and Cemran welcomed us. She was the perfect sales person, attentive, knowledgeable about the products in th... See more

Company replied

Rated 5 out of 5 stars

The staff at the Tottenham Court Road showroom have been very professional and helpful, particularly Steve and Lexi. Due to our indecision, we ended up buying the same sofa twice! Steve helped us wi... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

484 reviews

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4.9

All reviews

(484)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

We loved the Camerich range of sofas…

We loved the Camerich range of sofas but needed one quickly for guests arriving at the weekend. We spoke with Ishraq Abdulhussein who sourced the sofa we loved, a Lazytime 4 seater plus with a choice of 3 fabrics that could be delivered in 2 days. Great customer service. Well done.

21 August 2024
Unprompted review
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Reply from Camerich

Good afternoon, Thank you for taking the time to leave a review. We're really glad that Ishraq was able to assist and provide some options for immediate delivery. We hope you enjoy your sofa once it arrives, but if you have any questions please don't hesitate to get back in touch. Camerich UK

Rated 5 out of 5 stars

Camerich quality service

Camerich reupholstered a sofa for me that I had bought from them many years ago.

14 August 2024
Unprompted review
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Reply from Camerich

Hi Nadia,

Thank you for taking the time to leave a review. We're really pleased to hear you were able to make the most of the removable covers on your sofa, and give it a new lease of life! We hope to see you again in the future.
Camerich UK

Rated 5 out of 5 stars

I am really pleased with the service…

I am really pleased with the service given to me by Banu Salih in the Tottenham Court Road store.
She went over and above duty to make me feel comfortable help me choose flexible options to be honest she was one of the reasons I went to that shop the kind of service that was given. Looking forward to doing business with her again.

3 August 2024
Unprompted review
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Reply from Camerich

Hi Samira,
Thank you for your kind review. It's great to receive such lovely feedback for our team and we're really glad that Banu was able to assist with your purchase. We hope you love your furniture and we look forward to welcoming you back to the showroom again soon! Camerich UK

Rated 5 out of 5 stars

Awesome loan service, great couches

I recently bought a couch from Camerich and was immediately delighted by their furniture loan service. As a first-time homeowner, I am furnishing my property completely from scratch and the months-long production time estimates for upholstery were getting frustrating. I didn’t want to just watch TV on the floor for 2 whole months but also didn't want to settle for something rushed. Consultant Carolina Ferreyra assisted with the purchase and explained everything clearly before I even made these concerns known. Which is great as I had no idea loaning furniture was even a possibility I could enquire about. Overall the showroom experience was refreshingly hospitable after a long day of visiting furniture stores clearly geared more towards professional interior designers rather than regular consumers who may need a bit more assistance. When it comes to the couch I actually ended up buying, while I don't remember the model, it is a sleek and comfortable piece that is surprisingly affordable for how designer-ey it looks.

25 July 2024
Unprompted review
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Reply from Camerich

Hi Victoria, Thank you for taking the time to leave such a lovely review. We're really glad that Carolina was able to assist and are pleased to hear that you're making the most of our loan sofa service whilst you wait for your custom order to arrive. Please don't hesitate to get back in touch if there's anything else we can help with and we hope you enjoy your sofa for many years to come. Camerich UK

Rated 5 out of 5 stars

Happy Customer

We are returning customers as having looked elsewhere we struggled to find the design, quality and value that Camerich offer.
The showroom is impressive and the quality and selection of the fabrics is second to none.
The delivery charge is very reasonable in comparison to other retailers and the delivery personnel really do take care.
As for the staff at your Tottenham Court Road branch, I have nothing but praise!
Nisya is particular, has been so patient with our indeciveness and is extremely professional and a credit to your company.

7 July 2024
Unprompted review
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Reply from Camerich

Hi Linda, Thank you for kind feedback regarding our furniture, showroom, staff and delivery team! We're really glad that we were able to assist and are so pleased to hear that you're also returning customers. We hope you continue to enjoy our furniture! Camerich UK

Rated 5 out of 5 stars

Excellent

Excellent, friendly service both in store and during the recovering of our sofa. Clear, speedy communication throughout the process. Thank you

4 July 2024
Unprompted review
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Reply from Camerich

Hi Debbie, Thank you for taking the time to leave a review. We're really glad you had such great service and it's great to hear that you've taken advantage of our removable covers! Camerich UK

Rated 5 out of 5 stars

Quality and support

High quality furniture and supper nice staffs at their Kings road branch in London.

1 June 2024
Unprompted review
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Reply from Camerich

Hello, Thank you for taking the time to leave a review. We're really glad you enjoyed your visit to our Fulham and Chelsea showroom, and like our furniture. Camerich UK

Rated 5 out of 5 stars

Excellent products and service

I have been really impressed with Camerich. Great products and the service from Carolina and Tom was excellent. The team could not be more helpful.

17 May 2024
Unprompted review
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Reply from Camerich

Hi Andrew, Thank you for taking the time to leave a review. It's lovely to hear that Carolina and Tom were able to provide such excellent service and we're sure they'll be delighted with your feedback. Camerich UK

Rated 5 out of 5 stars

Camerich are a class act

Camerich are a class act. Great service and expertise and happy with the deal we received too. Marnie looked after us and was charming and very informative and clued up on her stock. A great experience. Looking forward to our sofa arriving in due course.

19 June 2024
Unprompted review
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Reply from Camerich

Hello, Thank you for taking the time to leave a review. We're really glad that Marnie looked after you and provided such a great experience. We hope you enjoy your sofa for years to come but if you have any further queries, please don't hesitate to get back in touch. Camerich UK

Rated 5 out of 5 stars

It was a smooth and easy going…

It was a smooth and easy going experience, from the store visit, the order and delivery process. Lexi has been very responsive and helpful with the queries after we left the store which helped for us to have the new sofa at home in less than two weeks.

14 April 2024
Unprompted review
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Reply from Camerich

Hello,
Thank you for taking the time to leave a review. We're really glad that Lexi was able to help you with your order and ensure you got the quick delivery you needed. Please don't hesitate to get back in touch if there's anything further we can help with. Camerich UK

Rated 5 out of 5 stars

Anna-Mariya is exceptional


Anna-Mariya is exceptional! She went above and beyond to ensure my order was delivered on time for my client's return. Her communication was clear and efficient, making the entire process smooth and stress-free. I highly recommend her services. Honestly, if it weren't for Anna-Mariya, I doubt my order would have arrived on time. My previous experience with customer service had not been satisfactory, but Anna-Mariya's dedication and professionalism completely turned things around. Five stars well deserved!

31 May 2024
Unprompted review
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Reply from Camerich

HI Gabriela, Thank you for taking your time to leave a review. We're really glad that Anna-Mariya was able to assist and provided such clear communication to turn your experience around. Please don't hesitate to get back in touch if there's anything further we can assist with. Camerich UK

Rated 5 out of 5 stars

Excellent Service all around

Marnie knew the products, delivery options, technical details and was super helpful from entering to leaving the shop. Also Email correspondence was excellent, timely, helpful and providing details in a visual manner. Overall, great experience.

30 April 2024
Unprompted review
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Reply from Camerich

Hello, Thank you for taking the time to leave a review! We're really pleased to hear that Marnie was able to assist in a timely manner and that you had a positive experience overall. We hope to see you back in touch showrooms soon. Camerich UK

Rated 5 out of 5 stars

Great experience & customer service

Many thanks to Anna-Mariya for all her help when picking out our furniture pieces in store, but also her continuous responsiveness and input via email over the several weeks post-initial visit and before finalising the order. Really looking forward to receiving our furniture pieces soon!

24 March 2024
Unprompted review
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Reply from Camerich

Hi Giorgos, Thank you for taking the time to leave a review. We're really glad that Anna-Mariya was able to assist with your purchase! We hope you enjoy the furniture for years to come, but please don't hesitate to get back in touch if there's anything further we can help with. Camerich UK

Rated 5 out of 5 stars

We went into store and were helped out…

We went into store and were helped out by Carolina who was excellent. She helped us choose the best option for us and really took the time to understand what we were looking for and the best options. We then placed an order and everything was seamless. Would definitely recommend Carolina - can’t wait to get our sofa now!

23 March 2024
Unprompted review
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Reply from Camerich

Hi Stuart, Thank you for taking the time to leave a review. We're really glad that Carolina was able to assist and provided excellent service! I'm sure she'll be very pleased to hear your lovely feedback. We look forward to welcoming you back in the showrooms in the future. Camerich UK

Rated 5 out of 5 stars

Lovely sofas, super service

The fab window display is what drew us in! We saw a fab sofa ( the Casa) and loved it . The store layout was very easy to shop and styles /fabrics easy to browse and choose. We were served by Anna - Mariya, who dealt with us from our first step into the shop to our placing of the order. Anna-Mariya was brilliant. She was friendly, patient (she needed to be!) she was very knowledgeable,as well as being very efficient. The whole experience was great, she helped along every stage and nothing was too much trouble. We love our choice (although we have only just ordered so not received yet) and the whole process was handled very professionally and superbly by Anna- Mariya. She is a credit to your Company. We would not hesitate to recommend her and your company Antony & Paula x

27 April 2024
Unprompted review
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Reply from Camerich

Hi Antony, Thank you for taking the time to leave a review. We're so pleased that you loved the showroom and had such great service from Anna-Mariya, we will be sure to pass on your lovely feedback. We hope you'll be very happy with your Camerich furniture once received! Camerich UK

Rated 5 out of 5 stars

Great Professional Service

Carolina Ferreyra was incredibly helpful during my search for a new sofa and chair from Camerich. At all stages of the process, Carolina provided me with all the help and information I needed promptly and expertly. I always felt confident about the choices I was making, and never under any pressure to make a final decision. Great professional service is a rare commodity in London, so it's good to be able to wholeheartedly recommend Carolina and Camerich for theirs!

1 May 2024
Unprompted review
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Reply from Camerich

Hello, Thank you for taking the time to leave a review and provide such a lovely recommendation. We're really glad to get such fantastic feedback on your experience and we'll certainly pass this onto Carolina who I'm sure will be delighted she was able to assist. Camerich UK

Rated 5 out of 5 stars

I reluctantly visited the Chelsea…

I reluctantly visited the Chelsea showroom with my partner on a Saturday morning (I dislike shopping in stores!). But we were approached by Carolina Ferreyra who provided such a professional, warm & diligent service. From sourcing furniture from the different showrooms, to keeping me informed on stock availability, to assisting with arranging delivery of my furniture; to providing me with urgent documentation on time, Carolina Ferreyra went far & beyond, and really converted me to a Camerich client - so much so that I’ve recommending the company to my friends and family.

30 April 2024
Unprompted review
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Reply from Camerich

Good morning, Thank you for leaving such a lovely review. We're really glad that Carolina was able to provide such brilliant service and hopefully changed your mind on shopping in stores! I'm sure she'll be delighted she was able to assist and we'll certainly pass this feedback on. We look forward to welcoming you back in the showrooms in the future. Camerich UK

Rated 5 out of 5 stars

Anna-Mariya at Camerich was incredible

Anna-Mariya at Camerich was just incredible! She was so knowledgeable about all the items and helped me pick out items best for my space. Nothing was too much trouble for her and she was so generous with her time and ideas. Beautiful sofas and exceptional customer service. Thank you Anna

14 February 2024
Unprompted review
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Reply from Camerich

Morning Ruks, Thank you for taking the time to leave a review. We're so pleased that you had such an incredible experience from Anna-Mariya and we're sure she'll be delighted with this feedback. We hope you'll enjoy your Camerich furniture for years to come! Camerich UK

Rated 5 out of 5 stars

Camerich - you definitely should….

The showroom was nicely presented and we were given time to look around at our pace. When help was needed Marnie was on hand and amazing. She was knowledgeable and very helpful. Nothing was too much trouble. We loved the lazy time plus deep four seater sofa and ended up buying two. A great experience and we can’t wait to receive the sofas.

27 April 2024
Unprompted review
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Reply from Camerich

Hi John, Thank you for taking the time to leave such a lovely review. We're really glad that Marnie was able to assist and that you loved our showroom and your experience! Please don't hesitate to get back in touch if there's anything further we can help with. Camerich UK

Rated 5 out of 5 stars

Camerich is one of the Best furniture…

Camerich is one of the Best furniture stores in London - I've many pieces of furniture & cushions from them & always excellent service - Abbie was the last person I saw recently when I was purchasing new cushion covers & was 5⭐️ - I've highly recommend them to clients of mine who have purchased sofa's & beds & have been very pleased - keep up the amazing customer service.Martin

2 January 2024
Unprompted review
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Reply from Camerich

Hi Martin,

Thank you for taking the time to leave such a fantastic review! We're really glad you've had such positive experiences with us and I'm sure Abbie will be delighted that she has been able to match your previous customer service. We hope to see you back in our showrooms again soon! Camerich UK

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