Cambridge Home and Garden Reviews 

2,271
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. BBQ Area
  4. Furniture Store
  5. Garden Center
  6. Grill Store
  7. Outdoor Furniture Store

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,271)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Nova Zesti 3kw pergola…

Purchased a Nova Zesti 3kw pergola heater expecting it in 7-10 days as suggested but it actually arrived two days later. I set it up and it pushes heat out like a furnace at its highest setting. Looks great too. Would highly recommend if you are thinking about one.

5 September 2026
Unprompted review
Rated 4 out of 5 stars

Out of stock

Well to be fair I purchased said item online only to recieve an email w days layer saying their stock was incorrect. Refund came through quickly so 4 stars for communication

28 August 2026
Rated 5 out of 5 stars

Fantastic Service and Great Prices

I recently purchased a barbecue from Cambridge Home and Garden and couldn’t be happier with the experience. The staff were extremely friendly, helpful and knowledgeable, and the prices were excellent.

I managed to get an amazing deal on my barbecue and was really impressed with the service from start to finish.

I’ll 100% be returning to buy more in the future and would highly recommend Cambridge Home and Garden to anyone looking for great products, knowledgeable staff and excellent value.

25 August 2026
Rated 5 out of 5 stars

Best customer service I have seen in a long time.

Ordered an Ooni pizza oven, plus the cast iron pan, for a camping holiday. Prices were extremely competitive, and CHG offered a next working day delivery, which was perfect as our holiday was due to kick off within a few days (and we'd left the kit list until the last minute - again).

The pizza oven did, indeed, arrive the next day (a Saturday, which I would have excused as a non working day, but great!). Unfortunately, DPD failed to deliver the skillet - no idea where it went. Emailed CHG, and Lauren was just all over it from the word go. She chased up DPD, who sadly re-delivered the skillet to a completely random address, with an unidentifiable blurred photo. Contacted CHG again, and a replacement was sent out next day, this time delivered correctly!

Communication throughout all of this was just superb. While it was DPD who let the side down, CHG immediately took full ownership, and never skipped a beat. So refreshing to get that level of customer service, it is an increasingly rare thing. Will definitely use these guys again.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful salesman who went through…

Very helpful salesman who went through our purchase and wasn't at all pushy. Very polite and helpful.
Delivery by Jason the following week was equally good with all the items carried through to the back garden.
All in great condition.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I was attracted to great offers

I was attracted to great offers, but once I’d made my purchase I realised this company is a good operator to deal with. Their system, their choice of logistics partners, the range, the mix, the offers - you can’t fault it really. I hope it works out for them I really do because it’s a pleasure dealing with good operators when so often we end up spending more personal time dealing with other companies’ failures. Stick with great operators I think, give them the mix, loyalty and relationship they seek and it works. Cambridge Home and Garden is probably my favourite ‘transaction experience’ (that sounds hideous but I hope you understand) of 2026 so far.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

We have just had our parasol delivered by Cambridge Home and Garden and the service has been excellent. Jason and his coworker delivered the goods, they were very polite, helpful and on time!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Unrivalled quality

Having trawled round lots and lots of places looking at garden furniture and sundry items over the last 12-18 months we were recommended to try Willingham by a friend. We’re so glad we did. We have invested in a beautiful new outdoor dining set that will last for years. Over the years we’ve had lots of different sets from lots of different places and the quality has never been as good as the one we’ve just bought. We will be returning. Most definitely.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, on time and helpful delivery

13 August 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take acre
CHG Customer Services

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