Cambridge Audio Reviews 

2,627
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 674 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent sound generation and superior build. Many found the items to offer unreal value for money, with competitive pricing. Reviewers frequently highlighted the efficient and fast delivery service, often receiving orders quickly and well-packaged. The user experience is also highly regarded, with products being comfortable, easy to use, and having a secure fit. However, some customers also noted concerns regarding battery longevity, with a few people experiencing earbuds losing charge more rapidly over time or not lasting as long as expected, particularly with ANC on.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the sound, design, and ease of use,... See more

Quality

Users describe positive interactions with quality, consistently praising the high product quality, excellent... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the exceptionally fast... See more

User experience

Consumers find the user experience to be positive, highlighting great sound, design, and ease of use, with... See more

Price

People report positive experiences with price, often highlighting the great value and affordability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 100% recommend this business to all and everyone ! Amazing products, bought 3 different items over last 12 months, all arrive in perfect condition, well wrapped up and presented in professi... See more

Rated 5 out of 5 stars

A great product at a great price, I’m extremely happy with my Melomania A100s. The sound quality is amazing, and the app allows you to adjust the settings to suit your taste and favourite ge... See more

Rated 5 out of 5 stars

I bought some M100 earbuds for my wife to use overnight, due to their long battery life. After 18 months of them working perfectly, one earbud only lasted about 4-5 hrs. I contacted Cambridge Audi Cus... See more

Rated 5 out of 5 stars

Great value for price. Quick purchase. Great audio quality. Immediate start (except some pairing fails having closed the lid, which apparently needs to stay open when pairing)


Company details

  1. Electronics Company
  2. Hi-fi shop

Written by the company

At Cambridge Audio, we’re for people who listen. Since 1968, we’ve pursued one simple goal: to engineer products that bring the Great British Sound into your home. Nothing added, nothing taken away. With design and engineering based in London, we’ve pioneered many technologies at the forefront of audio innovation. From the use of toroidal transformers in the iconic P40 amplifier, to the award-winning StreamMagic music streaming platform, we constantly seek to improve your listening experience. However you listen, whatever your budget, we will give you the best possible sound at the fairest possible price.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.8

All reviews

(2,627)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying directly from producer

To be able to buy directly from the producer is really convenient. Avoiding Amazon is nice. I am already using other Cambridge components. So the decision was easy.

7 May 2026
Rated 5 out of 5 stars

Superb Sound!

I am very pleased with my new Solo preamp, it’s just what I needed to elevate the sound. I have used it with my audio technika. LP120 to bypass its weak internal preamp. Now I can hear everything I have been missing. It’s great and I am now listening to all my records again and am able to hear every little detail. Superb. Thank you for a super fast delivery and excellent secure packaging.

5 May 2026
Rated 5 out of 5 stars

Excellent product and such good value

Excellent product and such good value, I have steadily been upgrading over the years and never disappointed eg. just had the cd player axc35 paired with cxa80 and its just amazing.
A while back, I had the speakers bi- wired but I had placed the connections back to front in the amp the 640c at the time, noticed when I changed the shelf unit, such an idiot as I thought the sound was ok !!! placed correctly and it was transformed to what it should have been with no problem at all, it other words the cambridge amp was wrongly set up by me to begin with, then works perfectly despite this mistake, hope that all makes sense.

5 May 2026
Rated 5 out of 5 stars

Great product & support

I bought a pair of the A100, the sound quality and noise cancelling are very good. The support team and were a great help when I lost the charging case, would recommend highly on both counts.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Melomania P100 SE headphones

Ordered a pair of Melomania P100 SE headphones and really pleased with the quality of the sound and the build. The fact they also have a replaceable battery is great from an environmental perspective.

17 April 2026
Rated 5 out of 5 stars

The sound quality is exceptional

The sound quality is exceptional! I’ve owned Sony, Bose, and Skullcandy headphones before, but these sound even better. The bass is just right. You can crank it up, but it can actually be too much that way—so if anyone is hesitating because they think the bass might be weak, don’t worry, there’s plenty of it.The noise cancellation isn’t quite on Sony's level, but it’s perfect for me. There’s room for improvement, but it does the job. Comfort-wise, it’s a solid five stars. As for the build quality, that’s the best part: it’s not that flimsy, creaky plastic. This is where Sony fails; a product can be amazing, but it’s no use if the material snaps.It’s not for running, though—not a sports headset. If it moves on your head, you can definitely hear it. While walking, this isn't an issue. For audiophiles, it’s a fantastic buy with great sound, though I didn't expect anything less from this manufacturer.

28 April 2026
Rated 5 out of 5 stars

The Cambridge Audio CXA amplifier is a…

The Cambridge Audio CXA amplifier is a beautifully piece of hi-fi gear that focuses on sound and simplicity over gimmicks. Its clean, minimalist design, no clutter of buttons, gives it a modern, almost timeless look that fits easily into any setup.
Where it really shines is in the low end: bass is tight, controlled, and full-bodied, adding weight without becoming muddy.
Overall, the CXA strikes a great balance between design and performance—refined aesthetics paired with a rich, musical sound that’s easy to enjoy across genres.

28 April 2026
Rated 5 out of 5 stars

Such good buds

I’m on my third pair of Cambridge Audio earbuds and I’m not sure I’d ever buy another brand now. My first pair (Melomania) were replaced due to an issue with the case. CA customer services acted swiftly and without hesitation. I received an email re an offer on the A100’s so I decided to upgrade. For the price neither model can be beaten but the A100s are excellent. A much snugger fit and sound quality to rival the Apple pro buds. Such clarity and definition. My previous pair had started to lose charge a little more rapidly but I’d had them 2/3yrs. I’d hope the charge on this pair holds up a little longer but other than that, no complaints.

30 April 2026
Rated 1 out of 5 stars

Good product, poor support

Good product, fast delivery, awful support.

Ordered some speakers, but didn't work in my room so asked to return.

20/04 - requested RMA
21/04 - support bot provided labels to return
23/04 - returned via cambridge audio courier
24/04 - arrived at cambridge audio ( confirmed on courier website app)

28/04 - message from the support bot, saying I haven't sent the parcel yet and do I still want to return. This is for a parcel though CA's chosen courier, that they have the tracking details for.

28/04 - sent message stating it had been delivered and attached screenshot of confirmation

29/04 - no response- currently 7 hours outside of reply due time according to the CA website

I would try the chat, but its never online. I would try to phone, but you can't.
My last hope is that the CA people looking at the trustpilot reviews see this and resolve.

From looking at some of the reviews, it seems this is not an isolated incident.

29 April 2026
Unprompted review
Cambridge Audio logo

Reply from Cambridge Audio

Dear Marc,


Thank you for taking the time to leave your feedback regarding your recent order, and subsequent return. We're incredibly sorry for the frustrating experience that you’ve had with the returns process.


Unfortunately this delay was caused by an issue with Yodel delivering the return to an unrelated business nearby, without notifying our warehouse team. Please accept our apologies for the confusing automated messages which you received claiming that this had not been returned, despite already being marked as delivered by Yodel. Our system relies on returns being physically scanned in by our warehouse team, and due to the mis-delivery the parcel was not logged as received, which unfortunately triggered the automated follow-up messages and prevented the refund from being processed within the expected timeframe.


A member of our warehouse team has since located the parcel and marked it as received, and we have asked our accounts team to process your refund as a priority so that this can be resolved for you as quickly as possible.

Once again, we're very sorry for the inconvenience and the lack of timely communication - this is not the level of service we aim to provide, and we will be reviewing both the courier handling and our support process to prevent similar situations from happening again.


Thank you again for your patience, and for your feedback here. If there's absolutely anything else that we can help with then please do not hesitate to reach out.



Best regards,

Cambridge Audio Customer Support.

Rated 5 out of 5 stars

Top Class Customer Service !

Top Class Customer Service !
I lost 1 earbud and these guys were able to sell me a replacement pair for much less than a whole new set and charger would have cost. Friendly and quick to respond - Great stuff.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Asked for a refund and never heard…

Asked for a refund and never heard back. Two follow-ups emails later and nothing still. Left a bad taste, won’t bother in future.

23 April 2026
Cambridge Audio logo

Reply from Cambridge Audio

Dear Scott,


Thank you for taking the time to leave your feedback here, I am so sorry for disappointing experience that you've had while trying to request a refund for your recent eartip order - This is absolutely not what we would hope for, and we intend on our returns process to be as straightforward and easy as possible.


We've looked through our ticketing system and unfortunately cannot see any emails from your particular email address, and these sadly do not appear to have come through to our spam inbox either. Please accept my apologies that these requests have not made their way through to us.


We will go ahead and reach out to you directly via email now to get this resolved for you. Again, we're so sorry for the frustration caused here.



Best regards,

Cambridge Audio Customer Support.

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