Calvin Klein Reviews 1,558

TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, noting issues such as items not matching descriptions or pictures, poor stitching, and logos falling off after minimal use. The customer service was frequently criticized for being unhelpful, unresponsive to emails, and difficult to reach, with many reporting long wait times and disconnections during live chats or phone calls. Order and delivery problems were also common, including delayed shipments, incorrect items, missing packages, and damaged deliveries. Conversely, a small portion of people felt satisfied with the product quality, finding items to be good and lasting a long time. Some also appreciated the ease of viewing and placing orders online, along with quick confirmation and tracking facilities.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment. Reviewers frequently... See more

Customer service

Clients share overwhelmingly negative opinions on customer service, with many reviewers describing it as... See more

Order

Customers had negative experiences with order, frequently citing issues such as items not shipping, being... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many experiencing significant delays and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Bought a puffer. On the website colour stated was Beluga which in the pictures is a shade of brown. Received something that is in between grey and green. Nothing like the pictures. Ordered the jacket... See more

Rated 2 out of 5 stars

I want to love this brand and my purchase but I couldn't. Poor return policy to penalise buyers on return shipping fee when the issue wasn't mine but inaccurate product info provided online. Customer... See more

Rated 2 out of 5 stars

Well, good news is, they had great sale prices on their site. Bad news is I received an error message every time I tried to place my order. I stopped by the SoHo store but unfortunately, the two pairs... See more

Rated 2 out of 5 stars

Ups is the worst delivery service, they take very long delivery time and when package arrived it was badly damaged.


Company details

  1. Shopping & Fashion

Written by the company

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.9

All reviews

(1,558)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Calvin Klein UK worst website ever

Calvin Klein UK worst website ever. Hit the back button and you get an 'Oops' go back to home, and that's if the website is up and running which it often isn't. How can you you not have a decent website in 2026? Had enough of trying so shopping elsewhere and not for CK products any more.....

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Over 2 months waiting for a repair with no solution

I purchased a watch and sent it for repair following all the instructions provided by customer service.
It has now been over 2 months and the product is still in their possession, with no repair, no estimated timeline, and no clear communication.
After multiple follow-ups, I only receive vague responses or no response at all.
It is unacceptable for a brand like Calvin Klein to retain a customer’s product without providing a solution or timeline.
I expect an immediate resolution.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Liffey valley store

Was in the Liffey valley store had a problem with men’s underwear the manager Mike sorted it out very professional very efficient and with a smile very rare in this day and age top class customer service

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I honestly cannot believe that a brand…

I honestly cannot believe that a brand as big as Calvin Klein would rely on a company like Corseach. Their AI system is so unreliable it flagged and removed my brand‑new, genuine Calvin Klein items, while accusing them of being something they’re not. Meanwhile, their system can’t even tell the difference between authentic designer merchandise and cheap fast‑fashion pieces.

The whole setup feels careless and completely unprofessional. Sellers are having their accounts damaged and their reputations questioned because Corseach’s faulty AI can’t do the one job it’s supposed to do. It’s shocking that a major brand would trust a verification partner that causes this much unnecessary harm to genuine sellers.

If this is the standard they operate at, I’d seriously question why any reputable company would continue working with them.

14 April 2026
Unprompted review
Rated 2 out of 5 stars

False description of products

I ordered a set of pijamas which was supposed to be from modal.

The t-shirt is from modal, but the pants are 92% nylon and 8% elastane. And they charge £55 for those pants calling them "soft modal pijamas pants". They are lying about their products.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

My daughter and I went to Calvin klein…

My daughter and I went to Calvin klein last night. The website says that are open till 8pm. Got there at 7:15pm. Store was locked. I called and KC employee answered and informed me they close at 7pm. I told them that the website says they're open till 8pm. Employee said "I know but we close at 7pm. We drove more than 80 miles to the CK store. I spend thousands on CK clothes every year for my familyandto donate. Now

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Non-compliant product

Hello, I received a delivery of white boxer shorts, and the Kelvin Klein logo is completely cut off at the back of the waistband. In the product image, the Kelvin Klein logo is shown covering the entire waistband.
Either you provide a proper exchange or I will take legal action against you. Please get back to me soon.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

Constant error message when trying to complete order

Well, good news is, they had great sale prices on their site. Bad news is I received an error message every time I tried to place my order. I stopped by the SoHo store but unfortunately, the two pairs of earrings I want were not available in-store (they have a minuscule jewelry selection). Anywho, maybe it's a sign that I shouldn't order from Calvin Klein. Expecially after reading the reviews here!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to find what I wanted on…

It was easy to find what I wanted on the website; there was a good selection to choose from; clear and concise product information and pricing.
Order and pricing information was sent quickly via email and reasonable shipping and handling fees.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful.

Awful.

Ordered and waited for the shipment from the Netherlands. Out for delivery with Royal Mail over two days with emails to confirm this. Despite Royal Mail delivering another parcel, no sign of my parcel today. Now received an email from Calvin Klein saying my order expired as it wasn’t collected, which was never my delivery option.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Online ordering from Canada is a nightmare

First of all, they seemingly forgot to ship out my order despite saying it had shipped. After reaching out to customer service twice I finally got a second shipment notification 2 weeks later. Returning anything from Canada is a nightmare, still trying to coordinate the return pickup with fedex, you have to stay home and wait for Fedex all day from 9am onward. If you miss their pickup attempt they still charge you the $3 fee. Absolutely terrible experience.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad, would not recommend you use the website

Bad, just bad. Do not use. Wrong orders, no confirmation, old packaging (and product?) sent. Pictures don’t match products. Go into a store by all means as great brand and product but the website really lets them down. They should shut it down, it undermines their quaility brand. Sorry.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I am incredibly frustrated with my…

I am incredibly frustrated with my recent experience (Order #31077639163). I placed an order for the Bootcut Jeans, received a confirmation, and had my funds processed. To then receive a 'Sold Out' email days later is completely unacceptable for a brand of Calvin Klein’s stature.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling boxer briefs

Absolutely appalling boxer briefs, and trunks. Do not waste your money on these poorly fitting, overpriced pieces of crap. Tried to get in touch with someone about it and absolutely no response. Arrogant bunch of pricks.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, both product and customer service. Bought 2 bra and pants sets, August 25. Barely worn them, but one bra has split at the cup. I would expect an organisation with a global reputation such as CK's, to not only make a serviceable product, but respond to customers when they have an issue with their purchase. Accidentally spoke to US customer service, and their response was excellent however, the same could most definitely not be said of the customer service in the UK which is, to say the least, crap. I will not be buying any more CK products and wholeheartedly discourage anyone else from doing so. It is evident that CK's goods are substandard as is its customer service.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish

Quality of there boxer shorts are rubbish 4 new pairs with in few weeks holes in them,clearly cheap rubbish with ck name on if u nice pair that last don’t bye this rubbish

31 March 2026
Unprompted review

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