This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more
Company replied
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Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more
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⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more
Company replied
Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more
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Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Caliroots
Hi Joey! :)
My colleague has sent you an email regarding your package. We are so sorry that it was missorted and couldn't be delivered as planned.
A full refund has been issued to you. We really hope you’ll give us another chance in the future!
Best regards,
Nicole
Reply from Caliroots
Hi Yanik,
So sorry you received the wrong size! We have already refunded your shipping costs and are standing by to issue a full refund as soon as your return arrives.
Please note that all our returns are pre-paid and free of charge. We hope to see you back in our shop soon so we can make it right! Have a lovely day and thank you for your feedback.
All the best!
The color on the product is not the…
The color on the product is not the same as it is on the homepage
9 March 2026
Reply from Caliroots
Hi Lars!
We’re sorry for the disappointment regarding the color. It’s always our goal to represent our products accurately, but we understand that digital images can sometimes vary from reality.
If you'd like to make a return, please let us know and we’ll be happy to assist you/ kind regards Paula :)
Reply from Caliroots
Hello Haruun,
Thank you so much for your wonderful 5-star review! We're so glad you like the trousers and that the delivery was quick.
Have a great day!
Greetings,
Nikolas
Poor quality of clothes.
12 December 2025
Unprompted review
Reply from Caliroots
Hi,
Thank you for your feedback. We are very sorry to hear that the quality of the clothes did not meet your expectations. We always strive to offer products of high quality, and we take your comments seriously.
We would like to look into this for you. Please contact our customer service at support@footway.com with your order number and, if possible, some photos of the items. We want to make sure we find a solution that you are happy with.
Best regards/Paula
Caliboot represented a quality product…
Caliboot represented a quality product and the clothing was anything but that. Furthermore they represent a Morocco address and the clothing is made in China.
14 December 2025
Unprompted review
Reply from Caliroots
Hi,
Thank you for sharing your feedback. We are sorry to hear that the quality of the clothing did not meet your expectations.
Regarding your comments on the origin of the products, we would like to clarify that we are a retailer of several different brands. While a brand may have its headquarters in one country (such as Morocco), it is very common in the global fashion industry for production to take place in other regions, including China, to reach a certain scale.
However, quality is very important to us. If you feel that the items you received are faulty, please contact us at support@footway.com with your order number. We would like the opportunity to look into this and assist you with a return or claim.
Best regards/Paula
No sense of talking with customers
No sense of talking with customers. Talking very rudely to the customers. Talking about customers personality. Totally non sense staff of NH-7 bhucho factory outlet.
1 October 2025
Unprompted review
Reply from Caliroots
Hi,
Thank you for reaching out. We are very sorry to hear about the poor treatment you experienced, but we would like to gently clarify a misunderstanding.
We are Footway, an online-based store, and we are not affiliated with the NH-7 Bhucho factory outlet. It seems like there might be a mix-up between our names or locations.
Since we don't have any connection to that outlet or its staff, we unfortunately cannot investigate this incident for you. We recommend that you contact the management of that specific outlet directly so they can address your concerns.
Best regards/Laura
No refund for a returned item
No refund for a returned item that i returned using their label but seems to have been lost in transit. I could understand if i arranged for the return and it got lost then that would be my responsibility but out was there label so surely they should take responsibility but everytime i contacted there customer services they just fobbed off. Even months later they continue to say to wait for it to be returned. Worst customer service experience ever.
13 March 2024
Unprompted review
Reply from Caliroots
Hi Mohammed,
Thank you for sharing your feedback with us, and we're really sorry you've had such a negative experience. We understand that it's frustrating when things don't go as planned, and we appreciate that you have returned the item with our return shipping label. We take our responsibility for delivery very seriously, and we want to investigate what may have happened with your return.
We review all cases carefully and will contact you to help resolve this. Please call us back on (+44) 800 098 8300 or email us at store@caliroots.com and we will help you straight away!
Again, we're sorry for the experience you've had and will make sure this is handled in the best way possible. We look forward to being able to help you further.
Kind regards,
Lily from Caliroots
Great Service
Ordered a hoodie for my son on 20th December, said it would be delivered on 30th but arrived early on 27th. Hoodie beautiful colour and great quality. Would order from Caliroots again 👍
27 December 2024
Unprompted review
Reply from Caliroots
Thank you so much for your great feedback! We are happy to hear that the hoodie arrived earlier than expected and that both the color and quality met your expectations. It means a lot to us that you are happy!
We look forward to welcoming you back to Caliroots again soon. Wishing you and your family a very happy continuation! 😊
With kind regards, Ella at Footway
Order a couple of shirts with them that…
Order a couple of shirts with them that were never delivered. UPS says it was delivered but the picture is not my address and there's no further information on where it is or what happened to it. I asked for a refund since they were supposed to be Christmas presents and no way they're arriving for Christmas. They didn't refund me and just say that UPS opened an investigation. Meanwhile I don't have my money or the items and no timeliness for when is this going to be sorted. First as last time I ordered from them.
29 November 2024
Unprompted review
Reply from Caliroots
Hi, thank you for your feedback. We sincerely apologize for not meeting your expectations. We understand how frustrating it is not to have received your items or a resolution yet. We are actively following up with UPS to resolve this as quickly as possible and will update you as soon as we have more information. Thank you for your patience.
HORRIBLE EXPERIENCE
Ordered a shirt.
Delivered to the completely wrong town.
I refuse to go and collect it because what is the point of paying taxes and shipping.
They need to sort out who they partner with for deliveries.
Edit- I did not pick the nearest UPS shipping point and have the emails to prove this.
I will edit this email with updates regarding what happens next with my order.
EDIT- they wouldn’t refund me for the cost of the shirt. Even though I didn’t receive it.
AVOID THIS COMPANY UNLESS YOU ENJOY LOSING MONEY.
Disgraceful.
10 October 2024
Unprompted review
Reply from Caliroots
Dear Vincent,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order delivery.
Please note that the shipping option you selected directed your package to the nearest UPS access point. We have two other options that take the parcel straight to your home UPS home delivery and DHL express home delivery.
Please contact our customer support at store@caliroots.com or by calling 1 800 817 332
Best regards,
Zorigt at Footway+
Problem after problem
Parcel arrived on time but a nightmare to return items by UPS and then only one item refunded and had to chase for the remaining refund which I still haven’t received! Problem after problem! Will not use again!
15 September 2024
Unprompted review
Reply from Caliroots
Hi,
Thank you for your feedback. We’re sorry to hear about your experience with the return process and the refund issue. This is certainly not the level of service we aim to provide. We will investigate this matter immediately to ensure the remaining refund is processed as quickly as possible. We apologize for the inconvenience caused and appreciate you bringing this to our attention. Please contact us for furter assistance regarding this matter.
Best regards,
The Footway+ Team
Caliroots are back at it again
Caliroots are back at it again. Selling items they don't have in stock. I ordered once on card, 24 hrs later this was rejected and I was asked to use another form of payment. This time I tried PayPal and happy days it went through. Only my joy was short lived as 2 hours later in their words the product was not available. It's not the first time I've had this happen either. Not the worst retail website but I definitely won't bother with them again.
6 September 2024
Unprompted review
Reply from Caliroots
Hi Jackwg,
We're sorry that the product you wanted wasn't available, but we're glad we were able to refund you in full and make sure everything turned out right for you here. 😊
If you need more help or more information, just let us know. We're here to help!
Have a great day!
Warm greetings,
Nikolas Footway
Great all round, no complaints!
Found what I wanted on the website which was the cheapest after shopping around, ordered, had updates on the delivery and delivered with no problems. Lovely item, great all round...no complaints!
15 July 2024
Unprompted review
Reply from Caliroots
Thank you very, very much Andrea! We are happy that you are satisfied with us and our services and products :)
Best regards
Caroline
Can’t fault the service
Fast delivery. Return label enclosed which I had to use as I ordered wrong size. Got a replacement promptly and a refund. At every step of the way the staff were courteous and helpful.
Well done to you all.
17 April 2024
Unprompted review
Reply from Caliroots
Thank you for your feedback :) Hope you have a great weekend! /Emma
Great service.
Great service.
Placed an order on the Sunday. It was despatched on the Monday with up to date tracking. Arrived promptly.
They even supply a free returns label (which was not needed this time).
Well done Caliroots!
9 March 2024
Unprompted review
Reply from Caliroots
Hello Daniel,
I'm thrilled to hear you had a great experience with us! 🎉
It's fantastic that your order was swiftly dispatched after being placed on Sunday and arrived promptly with up-to-date tracking. 🚚💨
Thank you for your kind words and support! 🌟 Farah from Caliroots!
Very bad experience
Very bad experience. Not good collection.Staff also not good. Lootere😵
24 February 2024
Unprompted review
Reply from Caliroots
Hi Ritu,
We apologize for any inconvenience you've experienced. However, after thorough review, we couldn't locate any orders under your name and lack the reference to assist you promptly. We recommend reaching out to our customer service for personalized assistance.
We value your feedback and are committed to resolving any concerns you may have.
Regards Lilly💫
Ordered a Carhartt overshirt to the UK…
Ordered a Carhartt overshirt to the UK that was sold out in the majority of other places.
Got an email confirmation within minutes and was kept updated by Caliroots and then UPS until it arrived 5 days later, as I was told it would.
It came with an already printed return label too.
I don’t normally stray from the mainstream UK clothing companies like Asos, but I’m really glad I went for it with Caliroots and definitely will do again!
15 February 2024
Unprompted review
Reply from Caliroots
Thank you for your review! We're delighted to hear that you had a seamless experience with your order of the Carhartt overshirt all the way to the UK. Providing prompt confirmation and consistent updates is part of our commitment to excellent customer service. It's fantastic to know that the inclusion of a return label made your experience even more convenient. We're thrilled to welcome you back in the future and look forward to offering you more great finds. Thank you for giving Caliroots a go, and we can't wait to serve you again! ⭐
Don’t waste your time and money I…
Don’t waste your time and money I ordered a trainer It tore after I used it only twice( probably fake) I send it back no reply and I didn’t get my money back worst v experience ever
3 January 2024
Unprompted review
Reply from Caliroots
Hi Younes,
We are very sorry to hear about your bad experience. It is really unfortunate that your shoes broke so quickly. We want to assure you that we only sell genuine goods and that this seems to be a rare case.
We see that you have been in contact with us and we are currently processing your complaint. We aim to resolve this as soon as possible. Once your complaint is fully registered, we will send a confirmation to your email and arrange a refund.
If you have any further concerns or questions, please do not hesitate to contact our customer service again. We are here to help and ensure that your experience with us is improved.
With kind regards, Agnes
I ordered a carhartt bag and it said…
I ordered a carhartt bag and it said the card was not verified but the money was still taken,I received no confirmation email of the order
8 February 2024
Unprompted review
Reply from Caliroots
We apologize for the inconvenience you've experienced with your Carhartt bag order.
We would like to investigate this issue further to ensure that it is resolved promptly. Kindly reach out to our customer service team at store@caliroots.com
We sincerely apologize for any frustration or inconvenience this may have caused you, and we appreciate your understanding and patience as we work to address this matter.
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