California Shutters Reviews 

2,766
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional manufacturing quality of the items, noting that they look beautiful and fit precisely into their windows. Consumers also appreciate how straightforward the online ordering system and the home self-assembly process are for everyone. Some reviewers were not happy with the extended waiting periods and long delivery delays experienced during ordering. However, some people mentioned experiencing specific issues such as overdue orders, missing dispatch notices, or transit damage. A few individuals also noted occasional difficulties requiring minor installation adjustments or component replacements after delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting the excellent quality and... See more

Quality

People report positive experiences with quality, highlighting that the items are well made, weighty, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting a mix of efficient website navigation and... See more

Delivery service

Clients share ambiguous opinions on delivery service, reflecting a mix of satisfaction and frustration. Some... See more

Customer service

Consumers find customer service to be positive and helpful. Many people praise specific advisors for going... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shutters are extremely well made and were supplied exactly to the measurements that I had given. They were relatively easy to fit and look really solid and very attractive. My only criticisms wo... See more

Company replied

Rated 5 out of 5 stars

Read the measuring instructions a few times to make sure I was doing the right thing as ordering Tier on Tier for our lounge. Anyway ordered them & they arrived about 10 days later in 8 different boxe... See more

Company replied

Rated 5 out of 5 stars

Hello Michelle / customer services You score top marks for customer satisfaction! I have received the replacement hinges which are now fitted and the shutters are now as they should have b... See more

Company replied

Rated 5 out of 5 stars

Delighted with our California, cafe style shutters - the manufacturing quality and precision is excellent. Each shutter was well packaged, clearly labelled and had plenty of hardware. We fitted wit... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Decoration and Interior Design Store

About California Shutters

Written by the company

Based in Hove, East Sussex, California Shutters® has been styling the UK and Europe’s windows and doors with quality DIY shutters since 2002. Easy to measure, customise, and install, our shutters are made from the finest quality materials.

All our products are made to the highest standards and are identical to the plantation shutters you’ll find from a full measure and installation company. The only difference is the price. As a DIY company, we don’t pay for installers to come to your home. It’s these savings that we pass onto you.

All DIY shutters from California Shutters are 100% made to measure and never cut to size. We keep our pricing simple too, charging customers per square metre. Available in a range of styles, materials, and finishes, made-to-measure shutters are the perfect statement piece for any space. Choose from our sustainably sourced Paulownia hardwood or our waterproof, UK-made faux wood. No matter your décor or style, we’ve got a shutter to suit.

Don’t worry if you’re not a dab hand at DIY either. Our measuring and fitting guides will take you through everything step by step. And if you’re still unsure, you’re welcome to contact our friendly team of experts. They’ll take you through things step by step.

Interior shutters are the UK’s fastest growing window covering and while it might seem that DIY shutters are a tricky undertaking, we have 1,000s of satisfied customers who’ll happily tell you otherwise.

In 2008 we were delighted to be selected as the exclusive supplier of window shutters for B&Q and their customers, and it’s a relationship we maintain to this day.

Visit our website today and find your style with California Shutters.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 81% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(2,766)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shutters arrived on time and I have…

The shutters arrived on time and I have fitted them. They look and feel exactly the same as the previous shutters from another company who fitted there own at half the price. Easy to fit yourself if you have the diy skills.

13 September 2025
California Shutters logo

Reply from California Shutters

Hi Barry,

Thank you for your honest feedback.

We’re glad to hear your shutters arrived on time and that you were able to fit them yourself with ease. It’s great to know they’ve matched the quality and feel of your previous ones, especially at a more competitive price.

We really appreciate you choosing California Shutters and hope you continue to enjoy the new look in your home.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

Obtained hard to get replacement hinges for 6yr old shutters

Hello Michelle / customer services

You score top marks for customer satisfaction!

I have received the replacement hinges which are now fitted and the shutters are now as they should have been originally. I can’t tell you how pleasantly surprised I was with your efficient response - after so long from the original order!

Pass on thanks to all.

Very happy.

Ross

13 October 2025
Unprompted review
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Reply from California Shutters

Hi Ross,

Thank you so much for your kind words and thoughtful feedback.

We’re absolutely delighted to hear that Michelle and our customer service team were able to assist you so efficiently—even years after your original order. It’s always our goal to provide lasting support and ensure our customers are happy with their shutters long-term.

We’ll be sure to pass on your thanks to everyone involved. We really appreciate you taking the time to share your experience.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Website easy to navigate and item…

Website easy to navigate and item delivered quickly
Excellent quality and easy to fit

5 October 2025
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Reply from California Shutters

Hi Angela,

Thank you so much for the lovely feedback.

We're really pleased to hear you found the website easy to use and that your shutters arrived quickly. It’s fantastic to know they were excellent quality and simple to fit.

If you need anything else, we’re always happy to help.

Kind regards,
The California Shutters Team

Rated 1 out of 5 stars
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Reply from California Shutters

Dear Naomi,

Thank you for taking the time to leave a review.

We're sorry to hear that your shutters haven’t arrived yet. We’ve reached out to the factory for an update and will keep you informed as soon as we receive more information.

We truly appreciate your patience and understanding, and we're committed to ensuring everything goes smoothly for you.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Excellent quality and service.

We have already installed our bay window shutters, superb quality and well worth waiting for, excellent service and easy to follow measurement instruction.

3 October 2025
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Reply from California Shutters

Hi David,

Thank you so much for your kind words.

We’re thrilled to hear that your bay window shutters are now installed and that you’re pleased with the quality and service.

It’s great to know the measuring instructions were easy to follow — we work hard to make the process as smooth as possible. If you ever need anything else, we’d be delighted to help.

Thanks again for choosing us.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

Excellent product would recommend xcellent product would recommend

Excellent product would recommend

29 September 2025
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Reply from California Shutters

Hi Joseph,

Thank you so much for your kind words.

We're thrilled to hear you're happy with your shutters and really appreciate your recommendation. It’s always great to know our products are making a positive impact in your home.

If you ever need anything else, we’re always here to help.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

I had order the wrong size brackets for…

I had order the wrong size brackets for my shutters and customer service was amazing! Sent me out the right size and arrived a few days later, amazing service

29 September 2025
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Reply from California Shutters

Hi Aine,

Thank you so much for your kind feedback.

We're really glad to hear our customer service team was able to quickly resolve the issue with your shutter brackets. It’s great to know the replacement arrived promptly and that you’re happy with the support you received.

We truly appreciate your support and look forward to helping with any future orders.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Ordered many times

Ordered many times, customer service always helpful, great.

26 May 2025
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Reply from California Shutters

Hi Jake,

Thank you so much for your continued support and kind words.

We're thrilled to hear you've ordered shutters multiple times and found our customer service consistently helpful. It means a lot to us to have loyal customers like you, and we’re always here if you need anything else.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

All sorted

My Shutters didn't seem to fit. I contacted the firm and Tom, bless him, after several emails and photos later sorted it all out. As a thought came to him that the clips were the wrong size. I now have 2 beautiful shutters.I can't thank Tom enough for his patients and expertise. Pitty there aren't more like him. Thank you Tom.

30 September 2025
Unprompted review
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Reply from California Shutters

Thank you for your 5 star review. We are glad to hear that Tom was able to help resolve the issue for you.
We will of course pass on your feedback to him.

Best Wishes
The California Shutters Team

Rated 2 out of 5 stars

Delays and glitch. Firstly I chased our order which was…

Firstly I chased our order which was overdue (past the estimated delivery date given) which is a good job I did as our order was placed and paid for but due to a glitch in the system wasn't forwarded to the manufacturer, we then had to wait 4 days for this to be sorted then wait another 10 days for the delivery. Finally got here so 6 weeks with nothing at the windows in our new build in Summer so woken up very early. One centre panel was unfixed at the mid rail so that had to be remade and sent too! Hence 2 stars but they do look nice and customer services were helpful.

4 August 2025
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Reply from California Shutters

Hi Mrs Shakles,

Thank you for your review. We do apologise for the delay in getting your order. Unfortunately there had been an issue when the order was submitted to the factory. This to us looked like it had been sent but factory did not receive it.
I can see that as soon as we were aware the team contacted the factory and had it made as a priority.

We are glad to hear that you now have the full order and you like the look of them.

Best Wishes
The California Shutters Team

Rated 5 out of 5 stars

Fits perfect

Fits perfect, and I’m useless at diy! Communication great, thanks

25 August 2025
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Reply from California Shutters

Hi Philip,

Thank you so much for your lovely feedback.

We're thrilled to hear the shutters fit perfectly — especially knowing DIY isn't your thing. We're also glad the communication was spot on. It means a lot to us that you took the time to share your experience.

If you ever need help again, we’re just a call or message away.

Kind regards,
The California Blinds Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Competitive pricing. Good communication throughout. Quick delivery. Quality product and very easy to fit. Would definitely recommend without hesitation.

22 August 2025
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Reply from California Shutters

Hi Mick,

Thank you so much for your fantastic review.

We're thrilled to hear that you were pleased with our customer service, pricing, communication, and speedy delivery. It’s great to know the shutters were easy to fit and met your expectations for quality.

Your recommendation means a lot to us — we truly appreciate your support and kind words.

Kind regards,
The California Shutters Team

Rated 4 out of 5 stars

Nice shutters

Nice shutters. Fit well, look good. Only drawback was that we were not informed when they were dispatched, so we're out when they arrived. If they had told us, we could have rearranged delivery.

25 August 2025
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Reply from California Shutters

Hi,

Thank you for your review — we’re really pleased to hear you’re happy with your shutters and that they fit well and look great.

We’re sorry to hear you weren’t notified when they were dispatched. We understand how frustrating that must have been, and we’ll be reviewing our communication process to help avoid this in future. Your feedback is really helpful and much appreciated.

Thanks again for choosing us — if you need anything else, we’re always here to help.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

Impressive & just take your time

Read the measuring instructions a few times to make sure I was doing the right thing as ordering Tier on Tier for our lounge. Anyway ordered them & they arrived about 10 days later in 8 different boxes really well packaged which was a great start. If I had a criticism would have been nice to have had some printed instructions but in fairness watched the YouTube a few times & their on-line instructions which were fine. Now fitted & apart from needing to do some adjustments to the hinges look great & really impressive.

27 July 2025
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Reply from California Shutters

Hi Andrew,

Thank you so much for your detailed and thoughtful review! We're really pleased to hear that you found the measuring instructions helpful and that your Tier-on-Tier shutters arrived well packaged and in great condition.

We appreciate your feedback about the printed instructions — while we aim to keep everything accessible online and through our YouTube guides, we understand that having a physical copy can be useful too. It’s great to hear that the installation went well and that the shutters look impressive in your lounge.

Thanks again for choosing us — if you need anything else or decide to order again, we’re always here to help.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

Absolutely top notch.

Absolutely top notch.
Lead time is long but everyone else quotes similar lead times for this product.
I’ll just say this company quoted half the price of my normal go to blind suppliers.
Shutters arrive packaged so well I thought they would be able to survive nuclear Armageddon. No instructions supplied but their website shows you how to do it. Once you’ve done one it’s easy. Frames go together easily and all 3 of mine were a perfect fit. Only order these if you’re not a danger with a drill or basic diy tools, you need some kind of basic knowledge to fit them. Once the frames were in and levelled up it is a simple case of attaching the shutter and doing any levelling up with the supplied packers (I needed to use one packer on all of the 8 hinges and that’s because that particular wall was horrendously out of line). Final job was to caulk the few gaps along the cills and the reveal behind the shutters to close up the tolerance gap that could be seen from outside. Not a single item was damaged, you get loads of spare bits and a pot of the best touch in paint I’ve used if you happen to mark anything when fitting them (my drill slipped on one and made a little mark that is now nowhere to be seen).
Would 100% recommend this company and their product and if I choose to get more, I will be going straight to California Shutters. Finished my rooms windows off perfectly!

6 September 2025
Unprompted review
California Shutters logo

Reply from California Shutters

Hi Peter,

Thank you so much for your brilliant and detailed review — we absolutely loved reading it.

We’re thrilled to hear that you were impressed with the quality, value, and packaging of your shutters (we do take pride in making sure they arrive safely — even if it means surviving nuclear Armageddon!). It’s great to know the frames fit perfectly and that you found the installation straightforward once you got going.

We really appreciate your honest feedback about the lead time and the DIY aspect — your tips will be incredibly helpful to other customers considering their own installation. And we’re glad the touch-up paint came in handy too.

Thank you again for your recommendation and for choosing California Shutters. If you decide to go ahead with more shutters, we’ll be ready to help.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

Dan helped make it easy

Dan helped make it easy

9 August 2025
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Reply from California Shutters

Hi Tess,

Thank you for your review.

We're so glad to hear Dan was able to make the process easy for you — we’ll be sure to pass on your kind words to him.

If you need any further assistance or decide to order again, we’re always here to help.

Kind regards
The California Shutters Team

Rated 5 out of 5 stars

great shutters at an amazing price

bought some shutters for my living room. Cannot reccomend them enough. I Had followed the measuring instructions and they fitted my window perfectly. No instructions with the peices but was very easy to install. basic instructions on the website but some people may prefer a basic guide withe the delivery. The quality of the shutters is of a vey high standard and they look amazing. if you're thinking of getting shutters i highly recommend these. Long delivery time so order them well in advance.

4 September 2025
Unprompted review
California Shutters logo

Reply from California Shutters

Hi Charlie,

Thank you so much for your detailed and kind review.

We're thrilled to hear you're happy with your new shutters and that they fit perfectly — following the measuring instructions really does make all the difference.

We appreciate your feedback about the installation guide. While we do offer basic instructions online, we understand that having a printed guide with the delivery could be helpful for some customers, and we’ll definitely take that on board.

It’s great to know you’re impressed with the quality and look of the shutters, and thank you for recommending us. You're absolutely right about the lead time — ordering in advance is a smart move.

Thanks again for choosing us, and we’d love to help with any future projects.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Highly recommended

Very good quality shutters delivered as specified and easy to install. This is the second time I have used their service after a 12 year gap and they did not disappoint .

28 July 2025
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Reply from California Shutters

Hi Mehmood,

Thank you so much for your continued trust and support — it means a lot to us.

We're delighted to hear that your shutters arrived as specified, were easy to install, and met your expectations once again after all these years.

It’s wonderful to know we didn’t disappoint, and we’re always here if you need us in the future.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Lovely shutters

Lovely shutters. Delivered promptly.

21 July 2025
California Shutters logo

Reply from California Shutters

Hi Morag,

Thank you for your lovely review.

We're so pleased to hear you're happy with your shutters and that delivery was prompt.

If you ever need anything else, we’re always here to help.

Kind regards,
The California Shutters Team

Rated 5 out of 5 stars

Great customer service

Had a bit of a wait for delivery, which seemed to be down to the courier and I then struggled to fit the blinds - which turned out to be me having ordered the wrong clips. Endless patience from Ellie resolved the issue and the shutters went up just like the adverts - in seconds! About to order some more, and I’ll double check the clips this time!

17 August 2025
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Reply from California Shutters

Hi Tim,

Thank you so much for your detailed updated review. We're sorry to hear there was a delay with delivery and some initial fitting challenges, but we're absolutely delighted that Ellie was able to help resolve everything with patience and care.

It’s great to hear the shutters are now up and looking just as expected — and we really appreciate you coming back to order more! Don’t worry, we’ll make sure the right clips are sorted this time.

Kind regards
The California Shutters Team

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