Cafcass Reviews 1,479

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the staff, describing them as unprofessional, biased, and lacking empathy. Customers frequently reported issues with the service, including concerns about professional conduct and the quality of care provided to children. The customer service was often described as appalling, with many struggling to make contact or have their concerns addressed. Some people were satisfied with individual advisors, noting their professionalism, willingness to listen, and ability to explain things clearly. A few other people also felt that some advisors understood their situation and accurately reflected their statements in reports.

What people talk about most

Staff

Users describe negative interactions with staff, often citing unprofessionalism, bias, and a lack of empathy.... See more

Ethics

Consumers express strong dissatisfaction with ethics, citing concerns about dishonesty and corruption. Many... See more

Service

Customers had negative experiences with service, consistently expressing disappointment and dissatisfaction.... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting appalling experiences... See more

Customer communications

People report negative experiences with contact. Many consumers describe being denied contact with their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would give them 0 stars if I could. Cafcass needs to be abolished! They don’t just break families apart, they damage the mental health of all children they deal with, make up lies in their reports a... See more

Rated 1 out of 5 stars

A social worker from CAFCASS was assigned to produce a section 7 report for my family situation. She was completely biased, one-sided. Didn't even video call me or visit me. Just took the resident par... See more

Rated 1 out of 5 stars

If you're a female just cry and make up lies youll be able to boot the dad out of their childs life before they've even met them. No evidence no criminal history needed just lie and accuse your ex of... See more

Rated 1 out of 5 stars

If I could give less than 1 star I would. Absolutely appalling customer service. No sympathy , empathy and completely unprofessional. One of their “case workers” said “ I don’t mean to be rude but”... See more


Company details

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Contact info

1.1

Bad

TrustScore 1 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never put your trust in these people

Never put your trust in these people, they break families up, safety concerns not looked at, they lie get rid off evidence to suit them.
Georgina thrornton, case worker, do not trust.
Even when you speak to a higher manager and they found out things wont correctly looked into, nothing is done. They should be called child abusers and not caffcass.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely useless..

Absolutely useless... bias ... smiling assassins. . Vultures.. I wouldn't trust them to look after a goldfish... cause more trouble than they do good... the lot of them want sacking and social services needs re building with people qualified for the job .
#2faced
#smilingassassins
#Vultures
#homewreckingnoseysnakes
#thissystemisf@#ked
#clueless
#useless
#toxic
# narcissists
Etc. Etc .... Etc... Etc.... Etc...
#don'ttrustthem
#Ihaveproof
Past 3 years +

26 April 2025
Unprompted review
Rated 1 out of 5 stars

2015 to present Day, my daughter was 7 when he left.

My daughter was eight when we first got involved with this service. She is now a few weeks away from 19, at this point his parental responsibility will end and so will this services hold on us. This service was used as a method of control by my ex-husband. He did not want residential responsibility, just the relentless threat of it to my daughter. My daughter struggled badly with his conduct. She only ever missed three contacts in the decade we were with family Court, and she was quite poorly and excessively distressed on those three individual contacts. Each one was used as a catalyst for another set of court action. As a result her entire childhood was in fact supervised by the court because when one action ended another one started. The last few years of contact she had with her father were in a contact centre as she was simply no longer able to cope without support around her when she saw him. This contact broke her over and over. It pushed her to the point of wanting to put a knife through her own chest. She was finally awarded control over her own contact when she was 15 1/2, she continued to see her father for another year out of her own choice at the contact centre. She eventually stopped all contact, and it broke her heart to do it because she loved him, now we’re trying to rebuild our lives but the impact on her it’s devastating. She barely leaves the house she is terrified she will bump into him or he mite follow her. We are now moving home to the other end of the country to try and give her a chance of trying to rebuild herself. Her mental health is destroyed. She was a bright bubbly young girl before court, now she’s a shadow of a person, who’s on maximum PIP and may never live a normal life.
One of the reports by one of the so-called professionals actually stated that my ex should only have supervised contact a maximum of two hours a month! So that professional obviously didn’t go in his favour and the results of that were completely ignored, and he was granted the full contact he wanted. The only reason we ended up in a contact centre for so long was partialy complicated because of her wanting to end her life and being admitted in to hospital, autism diagnosis, ADHD and then Covid and I think the contact centre probably saved my daughter‘s life.
I don’t know how long my daughter’s going to live, every day I worry that she might decide that she will end her life today.
I’m having to relocate my entire family to try and safeguard her, to try and keep her going. Trying to give her the chance of seeing she could have a future.
Its surely is not ethical to only look at the professional reports if it is negative to the Mother and ignore them completely if it is negative for the father. If one of the parents is detrimental to the welfare of the child, no matter which parent it is that should be taken into account. There were no findings no matter how much digging they did of parental alienation, and they really did try to make that stick. If they made a little less effort on trying to force the narrative of parental alienation and made a little bit more effort of looking after our child, just imagine the functioning adult she might have been able to be. Myself and her older sister are now putting things in place to make sure she will be cared for for the rest of her life. This is beyond damage, this is the absolute destruction of a human being.
The are good people in this service, but they hampered and held down by a broken and corrupt system. I believe solicitors and barristers should be prosecuted for the harm they cause, because right now they’re getting paid thousands of pounds to destroy children and lives. Caffcass should be ashamed and the organisation should be held to account for the disgraceful treatment of young people. There is no other organisation that can get away with doing this kind of harm without feeling the full weight of the law.
Every single piece of paperwork every single report. I’ve put them in a box, taped it up and put it away. My mission now is to get my daughter functioning in someway, so she can see a future and put it as far behind her as I can. I hope to leave it in that box forever, because we all want a future.
To this day, I do not know how much of this was my ex partner and how much of this was a broken system out to destroy families. My ex should’ve been educated as to what he was doing and why it was being harmful to a child. He should’ve been informed as to what the results of his actions were going to be and the impacts they were going to have on our daughter. He should’ve been advised as to the harm, not encouraged to commit it.

Family courts, avoid avoid avoid
Do everything you can not to go down this route because once you’re there, you can’t escape and you absolutely cannot protect. If you’re in a domestic abuse situation, run and hide, until your children are 18.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Cafcass “Not Fit For Purpose”

Cafcass, family court advisors. In my experience they have very little
Knowledge & understanding of what is happening within the cases allocated to them. Investigation on subjects brought to their attention via family court hearings are never completed if at all even looked at. Cafcass have at no point shown themselves as being impartial always very supportive of the female side of any case. One advisor caught having coffee with mother of the children & none supportive results via agencies such as ICFA Programme. To be fair the said agency Cafcass are NOT to be deemed “FIT FOR PURPOSE” & their result score on here is very reflective & should be deemed a True & Correct Record it says it all.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

I would give them 0 stars if I could

I would give them 0 stars if I could. Cafcass needs to be abolished! They don’t just break families apart, they damage the mental health of all children they deal with, make up lies in their reports and assessments and are so biased and against fathers. I should also mention the amount of People they destroy the life of or even take it away. Blood on their hands is an understatement! Corrupt and an absolute disgrace

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with the service…

Extremely disappointed with the service provided. In my case, the Section 7 report did not adequately reflect two years of consistent, incident-free school records (CPOMs), nor did it properly represent my child’s clearly expressed wishes.

My child’s stated desire for contact appeared to be significantly downplayed, with conclusions that felt based more on interpretation than balanced, evidence-led assessment. Positive progress and efforts to demonstrate change were not meaningfully acknowledged.

Communication throughout felt dismissive at times, and opportunities to support rehabilitation or constructive engagement were not actively pursued. The overall process left me with serious concerns about transparency, proportionality, and whether the approach was truly child-focused.

Given the importance of these reports, there should be greater emphasis on objective evidence, accurate representation of the child’s voice, and a fair recognition of demonstrated progress.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Caffcass has let my son down

Caffcass has let my son and Granddaughters down so many times it has now destroyed our family, my grandchildren have been allianated against their Dad for years , he has proven so many times what a liar their Mother is and yet they still favour her . Good Dads haven’t got a hope in hell with this unprofessional, bias absolutely useless bunch of so called social workers, there has to be something done to give good loving fathers a chance to be in their children’s life , at the end of the day it’s the children that miss out 😡

22 April 2026
Unprompted review
Rated 1 out of 5 stars

A social worker from CAFCASS was…

A social worker from CAFCASS was assigned to produce a section 7 report for my family situation. She was completely biased, one-sided. Didn't even video call me or visit me. Just took the resident parents side entirely and word for everything. Dismissed my daughter's wishes and feelings out of hand - despite CAFCASS claiming to represent the voice of the child. Then of course when submitting a complaint, they just mark their own homework and back each other up. I am now completely cut off from my precious children, and can only write to them, despite no one still telling me what I am supposed to have done to my children to harm them specifically. The courts just took the CAFCASS advice and were equally as dismissive. The whole system is rotten and one-sided and needs radical overhaul and change.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless company

Your useless you wouldn’t know the truth if it was to jump out at you people lie in family court and you stand by them you ain’t got a clue

20 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less than 1 star I…

If I could give less than 1 star I would.
Absolutely appalling customer service. No sympathy , empathy and completely unprofessional. One of their “case workers” said “ I don’t mean to be rude but” and then sounded like they laughed.
They lie through their teeth giving out false information , they say they haven’t said things which they have and vice versa. They listen to false allegations and run as far as they can with them.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Section 7 report demonstrates one…

Section 7 report demonstrates one sidedness. did not listen to my concerns, even though evidence was available to view, even though I had police reference numbers. Even worse, I do safeguarding report in my job, I put my report to them, totally ignored. If there could be a minus star, they would get it. Im now building my own case against cafcass, abd they will be safeguarding for child neglect

16 October 2025
Unprompted review
Rated 1 out of 5 stars

My experience with Cafcass was a complete horror.

My experience with Cafcass was extremely upsetting. I found their communication dismissive and, at times, dishonest. Important concerns were overlooked, and I felt completely unheard throughout the process. Instead of support, the experience added significant stress during an already difficult situation. I would not recommend their service.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

Corrupt institution colluding with Pedophiles

Would give a minus if possible. They do not protect kids. They coerce protective parents into silence alongside family court actors and judges. Disgraceful system. In years to come we will all be suing the state! See you then CAFCASS.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Cafcass are corrupt and place children…

Cafcass are corrupt and place children in harms way forcing the child to have the abuser in their lives and almost encourage the abuse to keep them in work. they lie in reports for court that you cannot challenge. They don’t listen to the truth even with heavy evidence and they break the mental health of young minds as they themselves are not believed yet the abuser can say what they want and it’s accepted with. No evidence this company should be locked and shut down, less children would suffer is cafcass didn’t exist there a terrible company if ur dealing with them record absolutly everything as they lie but judges go off there advice so record record record
Only giving a 1 star as there is no option for 0

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Shouldn't even be 1 star

Shouldn't even be 1 star
Setup for father's and some case handlers look like children themselves telling a fully grown adult how to manage children, when they look like they just left college themselves.
Not fit for purpose and should be dismantled asap...

1 April 2026
Unprompted review
Rated 1 out of 5 stars

They literally will kill both your children and you!

I thought my CAFCASS worker Leeds courts was our only hope of been heard. I told my 12 year old to speak to her because we could trust her and she would stand against social services.

My daughter was right to say (at 12 years old) we couldn’t trust her. She went against everything she promised.

My daughter is now self harming with a man that nearly killed her mother. They have accounts of the man attacking her brother with a knife, logged by police and social services and witnessed by public. And he resides with a woman that had her children removed for being a drug addict.
Yet I have to complete a domestic violence course to show I understand healthy relationships and relationships whilst he doesn’t have to do a perpetrator’s course… yet has custody of my child whom has told every professional possible she doesn’t feel safe, she’s self harming and wants to come home!

What more can I do?!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust

They was lovely to my face, understood my situation had absolutely nothing to do with my kids. Agreed with me my parenting skills was top notch. They had positive interviews with my son too who said nothing but good things about me. THEN LIED AT THE TRIAL. Said it was in the best interests of the children to be adopted. CORRUPT

22 April 2025
Unprompted review

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