Caesarstone US logo
Visit website

Caesarstone US Reviews 1,819

•
TrustScore 3.5 out of 5

3.4

Stone Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery of samples, finding the ordering process easy and efficient. People are generally satisfied with the size of the samples, which helps them visualize the products for their projects. The availability of free samples is also a significant positive point for many, as it aids in making informed decisions. However, some customers experienced issues with orders, such as not receiving all requested samples or receiving incorrect ones. There are also concerns about product quality, with some reporting that samples did not accurately represent the actual quartz or that products developed stains. Additionally, a few people noted receiving broken samples or experiencing poor customer service regarding delivery updates.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery of... See more

Order

Users describe ambiguous interactions with order, with many customers finding the process of ordering samples... See more

Quality

Reviewers highlight negative aspects of quality, particularly regarding defective products and samples.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I appreciate the quick shipping however I don’t feel like it was worth $30 to send four small samples. If the extra fee was due to the expedited shipping, I would’ve rather spent less money and had it... See more

Rated 4 out of 5 stars

Ordered three samples, and only two sent. Remaining sample sent promptly when notified. Samples are a bit small to be basing a multi-thousand dollar purchase on their appearance. A little larger si... See more

Rated 5 out of 5 stars

Ordered 3 countertop samples off their website. I was notified the next day that they’ve been picked and we’re on their way and there was no charge for these. Well, I haven’t yet picked my counter. It... See more

Rated 5 out of 5 stars

THANK YOU for providing free samples. Most quartz companies are not offering this and it’s difficult to put finish selections together without a sample in hand. Way to go Caesarstone - you know what y... See more

Company details

  1. Stone Supplier
  2. Countertop Store
  3. Manufacturer

Written by the company

Caesarstone is a global leader of premium surfaces, specializing in countertops that create dynamic spaces of inspiration in homes across the globe. Established in 1987, its portfolio of over 100 colors in an assorted array of surfaces combines the company’s innovative technology with its powerful design passion. Spearheading high-quality, sustainable surfaces, Caesarstone delivers functional resilience with timeless beauty, for a vast range of applications, including kitchen countertops, bathroom vanities, and more, for indoor and outdoor spaces. Since it pioneered quartz countertops over thirty years ago, Caesarstone has expanded into porcelain, mineral and natural stone surfaces.

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Caesarstone took my money and ghosted me.

I ordered two quartz countertop samples for delivery. Imagine my surprise when I opened the shipping bag, marked Caesarstone, and it contained a tube of LaRoche-Possay sunscreen.
It would have just been a funny anecdote if Caesarstone had fixed the error, but they ghosted me. I have sent three emails and left two voicemails and three weeks later…they have my $30 and I have no samples.
I’m glad I found out how unprofessional Caesarstone is before I used them for my countertops.

24 April 2025
Rated 5 out of 5 stars

Ordered samples

Ordered samples. Ordering process was super efficient and delivery turnaround was fantastic.

24 April 2025
Rated 1 out of 5 stars

$30 for “free” samples that are very small and thin?

I don’t usually leave reviews, but I ordered 4 “free” samples of Caesar’s tone quartz counters and it clearly stated I’d pay $30 for shipping. So I assumed the free samples were going to be larger and/or heavier given that shipping cost. A 6x9 small envelope arrived with 4 thin 2.5x6 samples. Clearly not worth $30 in shipping. I’ve tried to reach them via email and phone to discuss and am not hearing back.

22 February 2025
Rated 3 out of 5 stars

Quality is good

Quality is good. Samples are too small to really see the variation of the quartz solid surface. The tile sample was too small to see the marble veining in the porcelain tile

23 February 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look