Cadogan Tate Reviews 

191
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and highly professional staff. People frequently highlight the team's careful handling of belongings, efficiency, and helpfulness, making the moving process stress-free and smooth. Reviewers often describe the staff as friendly, polite, and accommodating, consistently demonstrating professionalism and respect. Many people found the overall experience to be excellent and would highly recommend the company for their moving needs. However, some people mentioned that the service is expensive, noting it is not the lowest-cost option available.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the exceptional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their flexibility, helpfulness, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding the service expensive and not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved at the start of April. From the initial survey of our flat to receiving the quote, to planning the actual dates for packing and finally moving, everyone we dealt with at Cadogan Tate in... See more

Company replied

Rated 5 out of 5 stars

Outstandingly good service. Cadogan Tate are completely reliable and do an excellent job. Enormous care was taken by the office staff, the actual removal men and the Move in Style girls to facilitate... See more

Company replied

Rated 5 out of 5 stars

Del and his team were absolutely amazing. Their efficiency, friendliness and work ethics were second to none. They packed up our home in record time and were just as efficient when offloading and... See more

Rated 5 out of 5 stars

Cadogan Tate moved us over 5 days from our house . The team was professional, competent , helpful , very pleasant to work with and they make the entire process seamless. The team leader, Jimmy, was... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Art & Antiques
  3. Interior Designer
  4. Logistics Service
  5. Piano Moving Service

Written by the company

Cadogan Tate is a fine art logistics, storage, and premium moving company serving collectors, interior designers, museums, galleries, and private clients worldwide. Founded in London in 1977 — with Christie's as our first client — we have spent nearly five decades handling the irreplaceable. Today we operate from logistics centres in more than 14 cities across the United States, the United Kingdom, and France, employing 850 specialists, including our industry-first Chief Art Technicians. Our services include museum-standard fine art transport and installation, climate-controlled storage, and discreet residential moving. From a single painting to a complete collection, every object is handled with the precision, security, and discretion our clients expect.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(191)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

This was the second part of a…

This was the second part of a complicated move. As with the first part, we were extremely impressed by the professionalism and care of the team. Moving furniture from a large house into a much smaller one presented seemingly insuperable problems, but the team overcame them all. We would highly Cadogan Tate.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

Steve and his team were exceptional…

Steve and his team were exceptional when helping us to move house. Our old place was not easily accessible, but they managed to get it sorted efficiently, and with minimal mess. Communication with Head Office was efficient, and from quote to completion, we've been immensely impressed with everything this company did for us.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

A large House Move with Excellent Service

A large house move can be a highly stressful experience. The Cadogan Tate team ensured from day one - the pre-pack service - through to completion of the move - that nothing was too much trouble, and that every problem was solvable. The Head Office team planning the move was excellent, responsive, proactive and available, and the packing team a joy to work with. As one of our neighbours said "I have never seen so many people work so hard and for so long". Our move could not have been easier; nothing was broken or damaged and everything done with a smile. I could not recommend the Cadogan Tate team more highly - they are worth every penny you spend with them.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Broke my outside wall, TV, inside wall

Broke my outside wall, inside wall, TV, only paid for the outside wall. Late on the day, didn't get the right license for moving with the council, rude, patronising, ridiculous and frankly a sham. I hired a man with a van on the day to fill the gaps they left and he did a better job for a quarter of the price.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Great movers

Cadogan Tate did a house move for me. They were very efficient, polite and careful with my stuff. I would definitely use them again.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

A really great experience from start to…

A really great experience from start to finish. I was let down by my previous removal company in a two part move and Cadogan Tate went above and beyond to step in last minute. Nothing was too much trouble. Every single person both in the office and the move-team were so lovely, accommodating and efficient. Communication was so clear throughout especially from Imti and Tracy in the office. Tracy even arranged 2 follow up box collections for the empty packing materials, and once again each team picking them up were incredibly polite and accommodating. An excellent experience - can't recommend them highly enough. Many thanks to all at Cadogan Tate for making a very stressful time far more manageable.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

London Relocation

Cadogan Tate operations team were always extremely helpful and informative when I had questions. The removal team on the delivery days were great. They worked very hard, were efficient and careful with the unpacking. Stephen, the person in charge, was excellent at directing his team and keeping an eye on all the pieces of the move. He and Jamie make a great leadership team. Thank you

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellant

We received an extremely efficient service yesterday - from store to my daughter and son-in laws house. Carol and his mate were very professional and could not have been more helpful and patient. They arrived on time and it was a very slick process.
Thank you so much and to Emanuela in the office too who is always very responsive and helpful. I couldn't recommend Cadogan Tate more highly. We have another move to go so am expecting the same slick service!

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Seamless removal

It's the second time I have used Cadogan Tate and again, they did not disappoint. The whole process from start to finish has been seamless, but that is what I have come to expect from Cadogan Tate. Great communication and follow-up. Incredibly efficient and professional staff and super fast turn-around of itemised list within 48 hours post-pick-up of almost 100 pieces! Excellent service!

28 July 2023
Unprompted review
Rated 4 out of 5 stars

For prospective customers

To be of use for prospective customers, my feedback divides Cadogan Tate into three camps. 1. collection/delivery crew - cannot speak highly enough of the quality of the teams. In particular their leader Mark.
2. Warehouse operations - poor due to lack of care taken by an individual not following stowing instructions and damaged an antique piece of furniture.
3. Front office - one outstanding individual (Lucy) held it all together. The others were poor - lack of follow up and showing no interest. Errors with billing, lack of clarity in documents etc.
So in summary, a mixed bag with some strong points and room for improvement.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Great shipping experience with Cadogan Tate

I had a wonderful experience with Cadogan Tate, who took great care in shipping over my items from storage, and were incredibly helpful organising everything. The team that delivered the items were also very helpful and patient, as was Sara who managed the shipping for me. I would highly recommend Cadogan Tate to anyone looking for a good shipping company.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to finish

Amazing management, great team of movers. All my belongings were properly wrapped and unwrapped. The team was professional from start to finish.
At one point I was a bit worried in terms of the timing of the move, left a note and got called back in the half hour that followed my email.
I tried other removal companies before. Cadogan Tate is really the best there is on the market

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Courteous and Considerate

My neighbours were moving out. The Cadogan Tate truck arrived. Spaces were reserved in residents parking and the crew were careful of the paving which was vaulted.
It was as it should be but living in a narrow one way Georgian Street in central London it is in fact rare to have this organised professional approach which is often/usually ignored.
We are grateful as residents.

28 June 2023
Unprompted review
Rated 1 out of 5 stars

Post Sales Rep V Disappointing Experience...

We havent used Cadogan Tate due to the quotes service we received post the visit of their sales rep, After he came to see us we were minded to go with them.

Then thier initial quotes arrived which were incredibly difficult to decipher, were actually wrong in parts and omitted to put parking charges on. Their “options” are not really options at all as who would accept insurance of only £40 per item moved?! And their costs were much, much higher than their competitors as well.

When I called them up all the person i spoke to could say was that the quotes had been sent out in his absence as if that was some kind of excuse? He then said he would get back to me and then took 3 days to do so which does not really indicate this company really cares if it has our business or not.

We used Scotts last time and were very happy and so are very disappointed indeed that the initial service post the sales rep visit to our house has been so bad.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Complex move handled perfectly

We've used Cadogan Tate for over 20 years for shipping of art and antiques to our home in France, and when it was time to move everything to the UK, they were the natural choice. Every stage in the process couldn't have gone better. From the first phone call to the survey, and the two weeks of packing 5 containers of goods, I had full confidence that everyone I met knew exactly what they were doing and were highly professional.

31 May 2023
Unprompted review
Rated 5 out of 5 stars

All my dealings have been great with…

All my dealings have been great with Cadogan Tate. First my move last year, which was very challening for them (2nd floor flat on a very hot day!) and everything went like clockwork. Recently I had to arrange a collection from my storage unit, and dealt with the very helpful and professional move manager, Leticia. A friend of mine had to collect their stuff from my storage unit (without me being there), and he said that honestly, everyone who was involved on the day, (the guys helped him with packing of his stuff) couldn't have been more helpful! In what could have been a bit of a nightmare of a process, once again, for Cadogan Take, everything went according to plan. I would not hesitate to recommend Cadogan Tate to anyone who would be looking for their services. Their customer care is second to none. Angela

2 June 2023
Unprompted review

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