Cabela's Reviews 

Placed a order September 22 2023 product was not received $556.56 disputed it got reversal for it and 1 month later got recharged again! Called customer service they said I had to call my bank again which has nothing to do with the bank when it was initially charged by Cabela’s zero help untrustworthy! Terrible customer service If I could leave zero stars best believe I would million dollar company and still none of my gear either reshipped or refunded money!!!

Ordered for same-day store pickup....4 days ago. They charged me immediately, or course, but still haven't been able to walk the products over to customer service in the past 4 days. Still no email telling me the order of "in stock" items is ready for pickup. Cabelas won't even allow me to cancel the order "until it's ready for pickup", which it will probably never be. So clever, Cabelas.

Basically, a predatory scam store at this point. Don't EVER use their online ordering, you'll get nothing but a credit card charge and no product. Filing a dispute with my credit company and a complaint with BBB.

Bought "towels". 2 in picture in description. Got single towel for each item in cart, not 2 as shown. Customer service agreed their mistake. No adjustment, just return the item requiring packaging as original packaging was thin bag and visit to Canada Post. Customer is wrong even though their mistake.

Needed a dog vest immediately called 20 minutes on the phone going in circles with no help. Then was disconnected Would give negative # if possible and say how I really feel but would be arrested because I'd start swearing

Love taking the grandkids there. Getting them gear for the fishing trips. But when I ask an associate for a particular kind, just point me in the right direction. Quit trying to sell me things I didn’t ask for.

25+ year black card members and my wife goes into Mitchel sd store to buy my birthday presents as she has done for years. She was denied the use of our cabelas points for the purchase. She has used them multiple times in this store and others. Store manager Ben Grenier was more interested in being accusatory and made the problem her fault. After talking with membership in the store and Lincoln she was still denied. After calling Club services we find out that she is totally eligible to use points and is secondary on card. Called store back and now talked assistant manager Andy because Ben had left and same story except more attitude and disrespect. I expect a lot more as a black card member In the way of help to solve the problem than washing their hands. No attempt was made to make the issue better. Upon returning the items that she was going to purchase Ben never spoke a single word or offered and help to rectify the issue.
So that being said we are canceling our card and will never and I mean never set foot in a cabelas store again. We will post this experience everywhere I am humanly possible to as well as spreading this experience verbally. Good riddance cabelas!!

Of the outdoor sporting goods stores I use, Cabela's 60 day return policy is the most restrictive. At Scheel's you can return anytime and REI has a 365 day return policy for members.

I ordered a shock collar to try and train my dog not to chase cats. When I ordered it said nothing about my item being a final sale item. Need less to say after about three weeks of it setting in the box I decided to return it. Contacted return put item number in and it’s states cannot be returned. People look on eBay this same item I got ripped of for can be bought for $69. To $80.00. I will not order anything else from Cables. I can simply get it on eBay and free shipping. Good by Cabela’s online ordering. Very unhappy costumer. I paid $199.00 for this one

Several months ago, I tried to close both of my credit card accounts and the customer service A-hole requested that in order for me to close my accounts I needed to supply them with copies of my tax returns and other personnel information documents. Why they are my accounts, i gave them DOB, SSN, mother maiden, the size of my junk. No, i am not going to give you tax information, birth certificates and whatever else crap they wanted, they have no reason to demand that. So, the A-hole customer service person, now has linked my account to fraud and when i call i get routed to the fraud department and these real A-holes want DNA samples, birth certificates, tax returns, bull-s--t. Now I have over $500 credit and they will not give it back to me. Nope, nada, must provide tax returns, birth certificate and more.
I know most of you will say go in and spend the $500 on something and be done with it. No, I will not give these jack-apes a penny.

Yes, I am pissed, this has gone on long enough. I am going to cool down for a day and write a case and send the complaint to the States Attorney's Office, most likely they are going to blow me off. so next step in the FTC.

This is just ridicules.

So, the moral of the story is "DO NOT BY S--T FROM CABELA'S" and maybe they might do something, how many others are they holding money hostage to make you come in and spend it in their store.

Ordered items Thursday, today is Tuesday, tracking STILL shows the order awaiting pick up by carrier!
Called to check on order, was told because it was standard shipping? I told her that it should be called standard handling, NOT standard shipping!!!!
If the product is in stock, WHY NOT SHIP IT OUT THAT DAY?????

United States citizen and own several guns, why must i have to jump threw hoops to purchase any firearm. Worst place to purchase any firearms, recomend you shop elsewhere!!! Applied for cabelas Mastercard got approved and already want to cancel it. Total waste of time!!!!

Not greeted. The hack at the reel area ignored me. Clearly he saw me but just has not been trained in customer service. Inventory is too plain…lots of overpriced clothes though….lol…place needs a complete rebuild. Must be a horrible CEO—it starts at the top. I’ll make the 300 mile drive to Rollie and Helen’s any time over this circus.

My husband and I recently visited Cabela's in Macomb, MI. We worked with Ron the Rod Guy in the fishing department and he went above and beyond. He set us up for fly fishing and we were very grateful for his help!

Tried to return a kid’s lifejacket but Cabela’s charges is $7.50 Amazon is free to return. Any item, never buy from Cabela’s online again.

Bought a 2023 Tracker Targa with a Mercury 225 Pro XS outboard from Cabela's in Gainesville, Virginia.
Before I bought the boat I noticed the engine was mounted too high on the transom and I said so to the dealer. They told me that it was installed that way at the factory and was standard. I've installed my share of outboards and know that was incorrect. I let it slide as I was unfamiliar with a deep-V hull.

When I got it out on the water (the second time) for the 2 hour break in period I noticed cavitation at higher RPMs (above 2800) and water coming back over the transom while on plane. I sent a video to the service manager of this event. The transducer was mounted too low and could be the cause of the water splashing over the transom.

First time on the water, within the first 5 mins the engine had a fault involving the shift actuator and the boat began taking on water into the bilge due to a hole in a hose for the live well and a missing live well drain plug. The trailer was missing the hubcap covers that were listed as part of the bill of sale and the fuel gauge did not work at all. When I looked to try to find the leak I found the bilge full of pieces of insulation and screws from the manufacture of the boat.
I took it to back Cabela's and they were not able to look at it for a week due to a 'software issue' with their diagnostic computer.
Once they did look at it they weren't able to find anything wrong and told me to take it back out on the water to do the 2 hour break in. I did so, and around the 2 hour mark I got three faults on my Vesselview app. The same shift actuator fault, and a low charging voltage followed by a high charging voltage within the next few minutes. I returned to the dock and on the way I heard some rattling noises in the engine. It was loaded onto the trailer and taken back to Cabela's. They still have it. I have yet to be contacted by the service department since it was returned last week (5 days ago).
I am missing the spring shad run and the largemouth pre-spawn which was a huge factor in my purchase of this boat as well as previously planned recreation time with friends and family.

If you purchase a firearm from them you will pay top dollar. If you're trying to sale them your firearm they will only offer you less than half it's value. I purchased a ruger m77 308 plane Jane with scratches etc for almost $1300. To recoup some of the cost I offered to sale them my ruger m77 Hawkeye 270. Near perfect condition( knowing the book value) they offered me $600. Am I wrong? How is this fair?

I purchased three pepper sprays pocket model and one pepper gel cross fire. It has a shelf life of 3-4 years. One expired in 2 years, the other 3 in 3 years. If I wanted to purchase something that would be unreliable in less than its recommended shelf life, I would have purchased it from Amazon. When I called customer service I was told that it just needs to be purchased again in 3 years. I'm a senior and purchasing these for friends. We are trying to feel safe. And living on a set income doesn't allow us to make these kind of purchases often. Cabela's is very disappointing. Now I see why Amazon is doing so well. We can't trust our hometown companies anymore. Very sad. Shame on you Cabela.

I ordered a new boat from Cabela's. When it came in Cabela's installed all the accessories I purchased from them ( Active Target,HDS 12, 24v trolling motor, 2 bank charger. I've had nothing but problems with the electronics. I took pictures if the wiring and showed the staff at the store. They told me it was wired all wrong and that they would charge me to undo the the current wiring and charge me to wire it properly. I paid $1,430.00 for labor when I picked up the brand new (over $50k)boat. Then they tell me it will be 3 weeks before I can drop the boat off and another 3 weeks before they will look at.

Heading to Florida for vacation and the opportunity to hunt the predatory, over-populated pythons. Looking for .38 Special Snake shot shells, checked on line and saw that Cabela’s has them in stock. The day before we are heading out I received an advertisement saying “order before 1pm and pick-up the order the same day. I thought, why play around, so I ordered 2 boxes on-line around 11:30. We headed out to the store around 4pm, figuring that if they haven’t pulled them yet, we can just go get them for ourselves and cancel the order. When we arrived, we went to the Service Counter to see if the pickup order was ready. It was not and the woman at the counter stated that “it can take a couple of days” until I told her about the “same day pickup” ad that I had received. I said I would go back and get them myself and she indicted that “there are 16 in stock”. Then, you guessed it! When I went to look for them and found 9mm only, I asked one of the floor employees who clearly knew that there were no .38 special snake loads. When we returned to the Service Counter to express our frustration, the woman indicated that “we wouldn’t be charged for them”. Really? How generous! I would usually suggest that you call first, but chances are that you will get the same clueless individual who screwed-up the inventory in the first place.

I have placed an order with this company. But my order has been cancelled without any notification and explanation. I have contacted the customer support via chat and they told me that my order was cancelled by fraud department. That was the only explanation I heard from them. Why would they cancel my order when I pay upfront with debit card? What kind of fraud can there be in this order? This is a self-destructive behaviour by the fraud or it department. I would never recommend anyone dealing with this company.