Byflou.com Reviews 

This company owes me they £238.00 since 25th August nearly 2 months. My parcel got damaged on way so the it was returned to them, I never even saw it. Contacted them nearly every day for refund, they make promise saying they will refund , yet nearly 2 months NO MONEY.
Today I got my refund, took 2 months

Update: Jacob’s trply shows how much they care to update their client info and how considerate they are to the 626226 emails I have sent. Dear Jacob, as mentioned since asking for a refund and then in every email and every ohone call i have made, the bank refund did not work because I no longer have the initial bank account. You need to use my new bank account which I gave you in every email possible. Is this so hard to follow up????

This website is close to a scam. Order placed in august, only after placing the order I was told the shipping time will be delayed because they donmt have the items in stock. By a month almost. Waiting with patience fot the items to be shipped but right around the date initially mentioned by them, I get an email saying it is postponed by another month… i immediately ask for canceling mu order and asking for a refund. Itms been 1 month since then and I still have no money back, only promises.
If you are pregnant like I am please don’t getninvolved with this company as it is a very big source of stress. Only buy something really mandatory. I managed to find the same item I wanted on the original site at the exact price and it was delivered to me in 4-5 days.

Absolutely horrible experience. I ordered a baby swing bed that was stated to have a 9-14 day lead time. Today it has been more than 6 weeks and the company has not responded to my request to cancel the order and refund the amount, which is quite high, 610 eur. I will never order anything from this store again in my life and I hope I will see my money again someday.

I purchased the item from the shop 15 days ago! I spent a 100 euro with shipping for only one item and still no words from them! I wrote them 3 times to ask them about shipping but still waiting the answer! Can’t believe that after 15 days still no updates! I don’t even want nor need that item that I bought because it supposed to be for my child 4th birthday! They said estimate delivery 11-16 days, and after 15 days no answer! Shame, they have nice products but won’t purchase from them ever again!

Super quick delivery and great communication .

A terrible experience - the delivery date of my order was delayed 6 times and after waiting for 6 months past the promised delivery date, I gave up believing Byflou would ever be able to deliver the item I ordered, and I cancelled the order. I will have to start again and order from a different supplier. This has been a complete waste of my time from beginning to end - I will never order from Byflou again or recommend them anyone.

I ordered a bar stool which I love. The first time around it didn’t arrive. DHL misplaced the package and lied about it being delivered. However ByFlou resent the stool and i received it second time around. Im putting as it took quite a long time to get it resent, but the customer service is very friendly and they sorted the issues cause by DHL (terrible courier)

Table was 3 months delayed and then once it finally should have arrived cancelled.

Great customer service! People working here, are always willing to help you. I have ordered some ceramic items and was a bit worried, if they will reach me safely and not damaged, but everything arrived carefully packed, and I really love the quality.
Thank you!

I ordered a pair of jeans using their recommended sizing guide. After a long wait and a £24 delivery charge , they finally arrived. Too big!. Had to return the jeans using UPS. I have tracked it he parcel and it has been received back to the company. It’s over 6 weeks since my order .,I still haven’t received my refund after many emails . Promises every time for a refund. I’m now going to raise an issue with my bank. I wouldn’t recommend this company to anyone. Diabolical customer service

I ordered one jacket 1300DKK a week ago, where it stated it on stock and normal 1-2 day delivery would apply. I havent heard from the company, neither do they answer the phone because they state they are too busy.
There should be regulations on webshops if they cannot deliver as promised because of their own scalability issues. I would not recommend this place.

It was easy and fast to order from Byflou. Everything went smooth and the delivery time from Denmark to Portugal was less than a week. And the glasses I ordered were so well packed - I am pretty sure that they would have even survived a clumsy delivery driver without any chip or crack.

Smooth delivery and product quality as promised ☀️☀️

Hi, I used this site 2 wks ago, I'd never used it before, I'd never heard of it before.
I was looking for puma roma 68. I might have gotten the name wrong.
These trainers are fab and the puma site didn't even have them in my size.
I looked up this site and was a bit apprehensive, but then I saw that it had great reviews, so I took a chance and ordered. I'm so glad I did , even with the delivery it still worked out the same if I had from here( Dublin )
I would definitely order again. I'm very happy with my purchase.
Susan

Delivery times are a bit long, but maybe since I'm used to Amazon, it's not that bad.
The ability to track the package's progress online via a link is a good thing.
The product arrived well protected and intact, of good quality.
Nordic design, just the way I like it.

Warning – Scam!
I received two damaged deliveries in a row. The company never responded, offered no refund, and was impossible to reach. Be very careful – this looks like fraud.

Very good communication, quick and proper shipping
Good customer service

I ordered from Byflou 11 months ago with a 4-5 week delivery target. That was postponed and postponed again, allegedly due to problems at the supplier. When the goods finally arrived they were poorly packed and arrived damaged. So did the replacement. After returning for the second time i was promised a replacement packed more carefully and inspected before delivery. That was two months ago. Two phone calls resulted in promises of mails that never arrived, today the phone isn't even picked up. The website shows a chat option that doesn't exist and mail are generally responded after a considerable wait. Byflou seem to take more orders than they can handle or skimp on customer service staff. A pity for a company that sells nice stuff at attractive prices.

Top class customer service! I ordered a product with 5-10 days delivery time. After 2 weeks I called to get an update on my order and found out that the product would first be available 4 weeks later. Jacob from the customer service found a solution and less than 24h later I had the package delivered! The item I ordered was made of glass. It was packed very well to keep the product safe but without outrageous packaging - as it sometimes happens with the online shopping. I will certainly order in this online shop again.

Great customer experience. Loved my items, quick and efficient delivery