My first expierence with this company is not positive so I made positive verification and I thought I can do everthing without problems..I made my first deposit and They frozen me It without any reaso... See more
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I was forced to move to EU site. I used debit card for some cashbacks and saved in BTC. But, one day I noticed I dont have my BTC anymore as Bybit decided to sell my holdings to cover debit card ba... See more
Company replied
Horrible, you can use only USDC and can't trade futures
Company replied
Company details
Written by the company
Bybit EU is a MiCAR-compliant crypto platform designed exclusively for users across the European Economic Area (EEA), except of Malta. As part of the globally trusted Bybit brand — serving over 72 million users since 2018 — Bybit EU brings advanced crypto trading tools, security, and innovation to a regulated and transparent European environment. Our mission is to empower users with a secure and user-friendly platform that meets the highest standards of compliance, transparency, and user protection under the Markets in Crypto-Assets Regulation (MiCAR). Whether you're new to crypto or an experienced trader, Bybit EU offers: - A professional trading interface - Competitive fees and welcome offers - 24/7 multilingual customer support - A strong commitment to regulatory responsibility At Bybit EU, your safety and trust come first. Join a growing community of European users and trade crypto with confidence on a platform built for you.
Contact info
Austria
- www.bybit.eu
1.6
Bad
262 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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EU policy killed the site. Now it really sucks
After being a long time user with the .com version, the .eu platform is like an elaborate downgrade. For now it's no point using this site, at least not for trading...
This is an example of the draconian EU policy targeting peoples economic freedom.
1 September 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for sharing your perspective. We understand the transition from Bybit.com to Bybit.eu may feel like a downgrade, as the EU-regulated platform has fewer features due to MiCAR requirements. These regulations sometimes limit product availability, but they are also designed to provide greater transparency, security, and long-term protection for users within the EEA.
We appreciate your feedback and will continue working to improve the Bybit.eu experience while staying fully compliant with EU law.
Best regards,
Bybit.eu Team
Poor EU offering
Poor EU offering. No point in trading in the platform, very few pairs and no futures in my region. I will be using Binance for futures and Pionex for Spot USDT pairs. Support is also lacking.
13 September 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for your feedback. Bybit.eu operates under MiCAR regulations, which means our product offering is different from Bybit.com and unregulated platforms. At this time, we provide spot trading and margin trading but do not offer complex leveraged products such as futures. We understand this may feel limited compared to other exchanges, and we are continuously working to expand the range of available pairs within the EU regulatory framework.
Regarding support, we regret that your experience did not meet expectations. If you still have issues could you please edit your review to include your UID? This will allow our team to follow up directly on your case.
Best regards,
Bybit.eu Team
Since the forced migration to Bybit EU
Since the forced migration to Bybit EU, everything has turned into a nightmare. What used to work smoothly on Bybit NL is now completely ruined. I’ve been struggling for 3 days just to transfer my coins, go through KYC again, and set everything up.
And now? I get an error when trying to withdraw my money: “Risk control measures – withdrawal unavailable.” Even though my account is fully verified, I still cannot access my own funds. 🤯
It feels like being locked out of your own money. This is unacceptable.
Bybit EU is unreliable and completely user-unfriendly.
My advice: avoid this platform at all costs! Choose another exchange that is actually transparent and lets you withdraw your funds.
11 September 2025
Unprompted review
Reply from Bybit EU
Hi Ayoub, thank you for sharing your feedback. We’re truly sorry to hear about your frustrating experience after the migration to Bybit EU. We understand how important it is to have seamless access to your funds, and this is not the experience we want for our users.
To better assist you, please share your UID with us through Trustpilot’s information request feature. This will allow our team to review your case in detail and help resolve the withdrawal issue as quickly as possible.
Your feedback is very valuable to us, and we’re working hard to make the transition smoother for all users. Thank you for your patience and for giving us the opportunity to improve.
—The Bybit EU Team
Bybit.eu promotions and cashback 20% = scam
[EDIT]
MY UID: 484242686
Promotion "casback 20%" is absolute scam.
Firstly you won't receive cashback but points wchich you can use to buy things in shop, but you need to have at least 4400 points, so you have to spend about 60-70 euro in categories wchich this cashback is eligible.
Secondly i only receive 20% cashback points for 1 transacation but i made later 2 more transactions to the same merchant but i didn't receive 20% cashback points for them. I wrote to support few days ago but as always they doesn't reply
I should receive 10 euro for total card transactions for more than 100 euro and i didn't receive it too.
Currently something like chat support or mail support doesn't exist in bybit.eu (you can wait all day for consultant to reply no one will)
Stay away from this "exchange". Verification themself are trash there for every transaction, they have scam promotions and support doesn't exist.
I used bybit.com for long time and this bybit.eu is some temu version of bybit.com. I don't belive that it is the same company
8 September 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for sharing your feedback regarding the cashback promotion. We would like to clarify that on Bybit.eu, rewards can be received either as points or, if users activate the auto cashback feature, directly in USDC without the need to accumulate points. Each promotion also comes with specific terms and conditions, including eligible categories, which determine how the cashback is applied.
We’re sorry to hear about the issues you faced with missing rewards and the delay in support replies. To investigate your transactions and ensure the cashback is correctly applied, could you please edit your review and include your UID? This will allow our team to review your case in detail and provide a clear resolution.
Please also note that Bybit.eu operates separately from Bybit.com under EU regulations, which means product features and reward structures may differ.
Best regards,
Bybit.eu Team
First time I type a review.
First time I type a review.
I feel scammed and betrayed. — for example, I tried using 10x leverage but nothing went through, it only showed as borrowing. This makes me feel like I’m being scammed by Bybit, since I’ve seen others on YouTube complete trades instantly without these issues.
I tried with no leverage as well multiple times only get money to pay no order or pendling Bybit Eu. For borrowing or I only buy like I can do all other exchanges or wallet. But and hold its not trading side anymore.
5 September 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced while trying to place trades on Bybit.eu. Please note that Bybit.eu operates under MiCAR regulations and works differently from Bybit.com. We do not offer complex leveraged products — only spot margin trading is available on our regulated platform. What you may have seen on YouTube probably was not Bybit.eu .
To look into your case more closely and clarify the situation, could you please edit your review and include your UID? This will allow our team to review your account activity and provide tailored assistance.
Best regards,
Bybit.eu Team
Regulation has destroyed ByBit.
Withdrawing is incredibly hard to do. They manually verify your withdrawal according to Travel Rules. After 24 hours they then say Verification Failed and dont offer much reasons why. You need provide information about the address you are withdrawing to which often is not possible. You need to connect the wallet you are withdrawing to to verify you own it. If someone else owns the wallet you are fcked!
EU Regulation destroys everything. ByBit has been amazing service for the past years, but I am leaving for something unregulated now. (which sounds incredibly stupid and funny)
5 September 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for sharing your honest feedback. We understand that the withdrawal verification process can feel complex, as it follows the EU Travel Rule and MiCAR requirements. These steps are mandatory for all regulated providers in Europe, but we are continuously working to make the process smoother and more user-friendly.
If you would like us to look into your specific case, please edit your review to include your UID so our team can investigate further and provide tailored assistance.
Best regards,
Bybit.eu Team
Never move onto EU version
I strongly recommend using the Global version and never the EU version. The difference is like heaven and hell. The EU version is absolutely terrible, and its customer service is the worst among all the exchanges I’ve ever used.
26 August 2025
Unprompted review
Reply from Bybit EU
Dear User,
We’re sorry to hear that your experience with Bybit.eu has not met your expectations. As an EU-regulated platform, we must comply with MiCAR requirements, which can sometimes result in differences compared to the Global version. These measures are designed to ensure security and compliance for all our users in the EEA.
We also regret to hear your concerns about customer service. Could you please share your UID by editing your review and provide more details about the issues you faced? This will help our team investigate and improve our support.
Best regards,
Bybit.eu Team
The worst platform that gives rights to…
The worst platform that gives rights to scammers
26 August 2025
Unprompted review
Reply from Bybit EU
Dear User,
We’re sorry to hear about your negative impression of Bybit.eu. Please know that protecting our users is our highest priority, and we apply strict compliance and security measures to prevent fraud.
Could you kindly explain in more detail what specific issues you encountered? This will help our team better understand your situation and investigate further. You can also share your UID by editing your review so we can look into your case directly.
Best regards,
Bybit.eu Team
I am a Latvian citizen (EU) currently…
I am a Latvian citizen (EU) currently residing in Finland. I attempted several times to register on Bybit.eu using my valid Latvian passport. Every single KYC verification attempt was rejected without a proper reason or explanation.
This is unacceptable and feels like discrimination against EU citizens. Bybit.eu advertises itself as a European platform, yet it clearly fails to comply with the basic principle of equal access for EU residents.
I have never faced such issues on other licensed European exchanges — I was able to complete KYC smoothly with the exact same documents. Bybit, on the other hand, wasted my time and left me with a very negative impression.
If Bybit cannot support EU citizens fairly, then they should stop promoting themselves as a European platform. Right now, this feels misleading and untrustworthy.
Update: After multiple failed attempts, I finally received a notification that my documents were successfully verified. My account has now been approved, and I was able to register on Bybit.eu without further issues.
24 August 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for taking the time to share your experience. We’re very sorry to hear about the repeated difficulties you encountered during the KYC process with your Latvian passport. Please rest assured that Bybit.eu does not discriminate against EU citizens — as a MiCAR-regulated platform we must follow strict compliance requirements, and in certain cases applications may be declined.
Have you tried to reach our to our Customer Support about your case?
To help us review your case more thoroughly, could you please share your Bybit.eu UID by editing your review? This will allow our team to investigate your specific situation and provide the appropriate support.
Best regards,
Bybit.eu Team
for a unknown reason my identification…
for a unknown reason my identification procedure is rejected. Contact is very slow and no solution, just one sentence : We have reviewed your information carefully, taking into consideration all the factors and the KYC Team and the Compliance Team made such a decision together. Bybit reserves the right not to disclose any further details "
It does not feel like right and just a standard reaction.
Never been rejected for anything in my life , god may know why this time it does.
Conclusion , not a personal customer service
perhaps it`s because of the upcoming migration form bybit.nl to bybit.eu . Every other exchange i am accepted without problems.
501456401
upfate: 18-09-2025 : a few weeks further and no solution or reaction from bybit. In the meantime accepted by every other exchange. Conclusion customer service is terrible
Update 24-09 :
No solution or
explenation , unreliable exchange
25 August 2025
Unprompted review
Reply from Bybit EU
Dear User,
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve faced with the identification procedure. As a MiCAR-regulated platform, Bybit.eu must follow strict KYC and compliance standards, which sometimes leads to outcomes that may feel unclear.
To look into your case more closely, could you please share your EU UID by editing your review? This will allow our team to locate your account and investigate further.
Best regards,
Bybit.eu Team
Official Complaint & Failure in Due…
Official Complaint & Failure in Due Diligence / Account: [ 495446148 ID в Bybit ]
To Whom It May Concern,
I am writing to you again regarding my account. This is the fifth automated reminder email I have received, despite having already submitted all required documents twice.
These repeated automated responses, despite my full cooperation, constitute an unacceptable delay and a failure to meet your regulatory obligations for timely customer due diligence.
Due to this, I am officially notifying you that I have filed a formal complaint with the Austrian financial regulator, the FMA (Financial Market Authority).
The FMA has been provided with the full documentation regarding this case, including all our correspondence, chat logs, and screenshots. The FMA has confirmed they are taking on the case and will initiate official proceedings regarding your unlawful practices.
Please consider this communication final from my side until the matter is resolved through official channels.
Sincerely,
Emil Ivanov
Dear Bybit Support,
Regarding your request for a video verification for my Case ID [въведете Вашия номер на случай тук].
I am ready to record the requested video. However, the video file will be larger than the 25MB email attachment limit. Please provide a secure upload link or specific instructions on how I should submit this large video file to you.
I will await your instructions before proceeding?
Thank you.
18 August 2025
Unprompted review
Reply from Bybit EU
Dear customer,
Thank you for your feedback. We are distressed to hear that your Bybit EU experience did not live up to your expectations. In accordance with Regulation (EU) 2023/1113 (The Transfer of Funds Regulation), Bybit EU is obliged to verify the ownership of wallets for certain transactions; Please note that this verification process was not completed for your withdrawals. This is also clearly outlined in our terms and conditions.
In order to verify your wallet ownership and execute your pending withdrawals, please follow the instructions for withdrawal wallet verification that were provided to you by our customer support staff.
For more information, please consult our official FAQ: https://www.bybit.eu/en-EU/help-center/article/FAQ-Travel-Rule.
Sincerely,
Bybit.eu Team
Additional info:
Dear customer,
we are not the Customer Support team and we kindly ask you to open a new ticket. Our CS will be happy to support you.
However the correct procedure is to submit a new crypto withdrawal request and, in order to approve it, a video verification is needed. If your video is higher than 25 MB you can upload it in a Google Drive folder and share the access to "anyone with the link". Then you can open a new ticket and share the Google Drive link with our Customer Support.
We hope that this should solve your issues.
Sincerely,
Bybit.eu Team
They stop every crypto deposit for…
They stop every crypto deposit for verification. That take so much time, that you cant do anything with your deposit and have to wait.
16 August 2025
Unprompted review
Reply from Bybit EU
Dear user,
We understand your disappointment and would like to clarify the situation. What you are saying appears to fall under the Travel Rule, a legal requirement that requires virtual asset service providers (VASPs)— such as banks, exchanges, custodians, and financial service providers — to identify and share the origins and destinations of cryptocurrency transactions.
These checks, required by European regulations, are necessary to prevent money laundering, terrorist financing, and other financial crimes in the crypto space.
For more information, please consult our official guide: https://www.bybit.eu/en-EU/help-center/article/FAQ-Travel-Rule.
If your issue does not fall within this category, please contact our customer service and provide your UID to resolve the issue.
Thank you for your understanding and cooperation.
Best regards,
The Bybit EU Team
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