Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
Company replied
Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You will never know where your order is
I ordered my product paid for my product online and I sat there with a tracking number not knowing where it's coming from so I had to reach out to them to find out how to use it with who would be doing the delivery. So let's make a long story short after 3 days my order was still in the same spot and did not move and after being told how many business days I would receive my order I tried reaching out 13 different times to this company to find out what's going on needless to say all I received back was automated replies not a human being whatsoever. I replied to emails asking for help and I also replied to text messages asking for help and my last text message I didn't not get a reply until 15 hours later and yet again it still was not a human it was automated nobody wants to reach out to you to try to help you and so that you can understand about where you order is or where it's at that particular moment so I would never buy from this place again nor would I recommend them for buying anything I think they're pretty shoddy I don't believe they're honest and that's my honest opinion totally totally unsatisfied with this place it's totally unacceptable the way they treat their customers.
10 August 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out to us. We sincerely apologize for the frustration and disappointment you experienced while trying to get updates about your order. We understand how upsetting it must have been to see your tracking remain unchanged, especially after making multiple attempts to contact us and receiving automated responses instead of the personal assistance you were looking for. We’re very sorry that your experience did not meet the level of customer service you expected.
We would like to inform you that a full refund has already been processed for your order. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time. We also see that the package was delivered on August 17. We kindly ask you to return the package to this address: PO Box 12730, Ogden, UT 84412.
Thank you for taking the time to share your honest feedback. We truly regret the experience you had and appreciate the opportunity to clarify the current status of your order. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I definitely appreciate the refund of…
I definitely appreciate the refund of 50% however of course I would have preferred 100%. But thank you very much for your help.
15 August 2026
Reply from BuyGoods Inc.
Thank you for your kind words and for sharing your feedback. We completely understand that while you appreciate the 50% partial refund, you would have preferred to receive a full refund. We’re sorry for any disappointment this may have caused.
We’d also like to clarify that your package is not being shipped from China. We understand that there may have been some confusion regarding the shipment’s origin, and we’re sorry for any misunderstanding this may have caused.
To make things right for you, I've gone ahead and processed a full refund for your order. Kindly have a look through your inbox, because we sent you an email with all the details. The refund will be credited back to the original form of payment within 3-5 business days. We kindly ask you to return all the bottles to this address: PO Box 12730, Ogden, UT 84412
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
The representative was excellent
The representative was excellent. She listened to my concern and immediately researched for a solution. She is 10+ employee. I love such highly rated employees.
15 August 2026
Reply from BuyGoods Inc.
Thank you so much for your wonderful feedback! We’re delighted to hear that the representative listened carefully to your concern and immediately took the time to research a solution for you. We’re especially happy to know that her attentiveness and dedication made such a positive impression.
Your recognition of our representative’s excellent service means a great deal to us, and we’ll be sure to acknowledge the outstanding support you received.
Please be assured that we remain committed to providing the same level of attentive and helpful service to every customer. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Did not receive what I ordered, terrible customer service
Did not receive what I ordered. They try to let you keep the product with discount. Returns have to be made to Florida US while product comes directly from China and while they have received the products 10 days ago, even after sending tracking data, they don’t read it properly and still no refund received. Paid $ 350,-!
Don’t use this company.
5 August 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out. I am deeply sorry to hear that you received the wrong product and for the severe frustration you experienced with our customer service and return process. I completely understand how aggravating it is to deal with partial refund offers, strict return address requirements, and delayed processing—especially after you paid $350.00 and provided proof of return delivery. I sincerely apologize for the stress and inconvenience this has caused you.
To help us assist you further, please provide your full name, phone number, and email address that you used upon purchase. Please also include the order ID if you have it.
We're committed to improving our customer experience and appreciate the opportunity to address concerns like yours. You may also contact us directly at support@buygoods.com. We're here to help. — Team BuyGoods
Reply from BuyGoods Inc.
Thank you for your kind feedback! We’re happy to hear that our team was attentive and helpful throughout your experience. Please be assured that we’re committed to listening to our customers and providing attentive, helpful, and reliable assistance whenever support is needed. Your positive feedback is greatly appreciated and means a lot to our team!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Exceptional!
The company's customer service was exceptional and responded within that day or the following morning. There aren't many companies that have that type of integrity anymore. Thank you for being so wonderful.
14 August 2026
Reply from BuyGoods Inc.
Thank you so much for your heartfelt feedback! We’re truly grateful to hear that you found our customer service exceptional and that your concerns were addressed promptly.
Your kind words about our responsiveness and integrity mean a great deal to our team. Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
When I placed my order and changed my…
When I placed my order and changed my mind, canceling it, the response was immediate. My
request for the complete refund was honored.
I appreciate such understanding, gracious service.
However, the order did arrive anyway, so I need
instructions and shipping label for its return.
Thank you. Mary Lou Reisch
7 August 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback, Mary Lou! We’re glad to hear that your cancellation and full refund were handled promptly and that you were satisfied with the service you received.
We’re very sorry, however, that the order was still delivered after the refund had already been processed. We understand how inconvenient this can be. Please return all the bottles to this address: PO Box 12730, Ogden, UT 84412. If package is still unopened, you may try to return the unopened package with its original label or packing slip to the post office within 24 hours of receiving it. Inform them that it needs to be returned to the sender, or mark "RETURN TO SENDER" on the package.
Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
SCAM Artists! No Customer Service Available - Can't get a refund!
I placed an order with BuyGoods and then changed my mind. I contacted them within a few minutes and was told to fill out a cancellation form which I did. I had to wait a few days to get an email offering me a 25% refund and I could keep the product. I rejected the offer. Then, they upped it to a 50% refund and again I rejected the offer. I called customer service, but it was an AI "rep" and told me to fill out the form online. I did and was given an address to which to mail the return. I took it to the post office and was told it was not a valid address, so I started the process over. Again, cannot talk to a "live" person and the mailing address is incorrect. This has scam written all over it to me!
10 August 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out. I’m truly sorry for the frustration and inconvenience you experienced throughout the cancellation and return process. I understand how upsetting it must have been to request cancellation within minutes of placing your order, only to receive multiple partial refund offers, encounter difficulty reaching a live representative, and then be provided with a return address that the post office could not validate.
We sincerely apologize for the confusion and the time you spent trying to resolve this matter. We understand why this experience left you feeling frustrated and concerned.
We attempted to reach you by phone but were unable to connect. We have received the return tracking number you provided, and we’re pleased to let you know that your refund has been processed. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We appreciate your patience and regret the inconvenience you experienced while trying to resolve this issue. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Ripped off
ripped off got only half an order then no response what so ever
7 August 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you fore reaching out. We’re sorry to hear that you received only part of your order and were unable to get a response afterward. We completely understand how frustrating and disappointing that must have been, especially when you were expecting to receive your full order.
As discussed during our phone conversation earlier, we have requested a reshipment for the missing 1 bottle of PureLung. Please be assured that we’re taking steps to get the missing item sent to you. Since this is an international shipment, please allow 15 to 25 business days. In some instances, it can extend up to 6 weeks.
We sincerely apologize for the inconvenience and appreciate your patience while we work to complete your order. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Good understanding customer service.
13 August 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that you felt your concern was understood and that you received good customer service.
Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I disliked the phone call to try to…
I disliked the phone call to try to sell me more products. I did however appreciate the politeness of all and the quick response to my cancelling.
12 August 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback. I’m sorry that you were uncomfortable with the phone call offering additional products. We understand how an unexpected sales call can be frustrating, especially when you were simply trying to manage your existing order.
We’re glad to hear that you appreciated the politeness of our team and the quick response to your refund request. Please note that although we were able to process your refund, it was unfortunately too late to cancel the shipment. We kindly ask that you refuse the package upon delivery or return the unopened package to the following address: PO Box 12730, Ogden, UT 84412
Please be assured that your feedback regarding the sales call is important to us and will be taken seriously. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
PROFESSIONALS
Very Very Professional approach with an abundance of back up paperwork and support
5 August 2026
Reply from BuyGoods Inc.
Thank you so much for your kind feedback! We’re delighted to hear that you found our approach very professional and appreciated the supporting documentation and assistance provided.
Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
81 and lost in technology
I'm 81 you, and do not understand these technical machines. So please, refund my payments. I would greatly appreciate. Thank you.
5 August 2026
Reply from BuyGoods Inc.
Thank you for reaching out to us. I’m very sorry for the difficulty and frustration you’ve experienced. I understand that navigating technical processes can be challenging, and we want to make this as simple and clear as possible for you.
We sincerely apologize for any inconvenience this situation has caused. We understand that you are requesting a refund of your payments, and we want to assure you that your request and concerns are being taken seriously.
I’ve looked into this for you, and I can confirm that your orders were already refunded. Kindly have a look through your inbox, because we sent you an email with all the details. The refund will be credited back to the original form of payment within 3-5 business days.
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Difficulty getting a refund
After receiving our order we found that the product contained ingredients not mentioned in the advertising that we could not take with the prescriptions we are on. After contacting you, we were told how to return the product for a full refund.We returned both orders we had received in the original box we received them in. The one order cost was immediately refunded. We heard nothing about the refund for the second order for several weeks so I again contacted Buygoods about the second order and after going through the same back and forth we just received the refund for the second order. I would suggest when someone tells you they can’t use the product because of interference with their prescriptions that you believe them and refund their money immediately, not offer 25 or 50 percent back and keep the product. Going through the process twice was unnecessary and quite aggravating.
12 August 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and aggravation caused by having to go through the refund process twice.
We understand your concern about discovering ingredients in the product that you could not take alongside your prescriptions, and we apologize that the refund for the second order was not processed as promptly as the first. We also understand how frustrating it must have been to return both orders together, receive the refund for one order right away, and then have to follow up several weeks later regarding the second.
We appreciate your feedback regarding how concerns involving prescription compatibility should be handled. Your experience is important to us, and we’re sorry that the process involved unnecessary back-and-forth and discount offers when you were simply seeking a refund.
We’re glad to confirm that the refund for the second order amounting $249.90 has been processed. Refund will be credited back to the original form of payment within 3-5 business days. We sincerely appreciate your patience while this was being resolved and apologize again for the inconvenience you experienced.
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I wasn't happy when I realised I had…
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the product and advised sending back the order was too expensive due to tariffs you very kindly refunded total cost. I really appreciated that . Thank you
12 August 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience with us. We’re sorry for the initial confusion regarding the quantity of Nerve Ease you received. We understand how concerning it must have been to realize that you had ordered five bottles when your intention was to purchase only two.
We’re glad that you reached out to our support team and that we were able to assist you, especially after learning about your concern regarding the magnesium in the product and the high cost of returning the order due to tariffs.
We truly appreciate your kind words and are happy that we were able to provide a full refund and resolve the matter to your satisfaction. Thank you for giving us the opportunity to make things right! If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Buygoods is excellent
Buygoods is excellent. They reply to each email you send them and work with you until you are happy with the result which is very fast. I am very happy with Buygoods.
12 August 2026
Reply from BuyGoods Inc.
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had a positive experience with BuyGoods and that our team was able to respond to your emails promptly and work with you until your concern was fully resolved. It’s reassuring to know that you were satisfied with the speed of our response and the resolution provided.
Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Today I rate the lady with a 5 stars.
Today I rate the lady with a 5 stars.
The other I can't give a star. Because I no one could connect me to a live person to speak. I had to wait a few days before I will receive a email.
12 August 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback and for rating the representative you spoke with. We truly appreciate your kind recognition.
I’m sorry, however, that you previously had difficulty reaching a live representative and had to wait several days for an email response. I understand how frustrating it can be when you need immediate assistance and are unable to speak with someone directly.
I’m glad we were able to speak with you and confirm that your refund has been received. We’re pleased that your concern has now been resolved, and we sincerely appreciate your patience throughout the process. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
You kept up with me and I appreciate…
You kept up with me and I appreciate that all is well.
12 August 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that you appreciated our continued follow-up and that everything has been resolved to your satisfaction.
Please be assured that we’re always here to support you and make sure your concerns are properly addressed. We’re happy to know that all is well, and we appreciate you taking the time to share your experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Fast response and helpful resolution to…
Fast response and helpful resolution to my support request!
12 August 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback! We’re glad to hear that you received a fast response and that we were able to provide a helpful resolution to your concern.
Please be assured that we’re always here to assist and make your experience as smooth as possible. Thank you again for taking the time to share your positive experience with us!
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I still do not have my order and u…
I still do not have my order and u people need a lesson in customer service
4 August 2026
Reply from BuyGoods Inc.
Thank you for reaching out to us. I’m sorry for the frustration and inconvenience caused by not having received your order yet. I understand how upsetting it is to be waiting for a package and not have clear information about when it will arrive.
We’re glad we were able to speak with you and provide an update. Your order status shows “Out for Delivery” as of August 18, 2026, so it is currently on its way to you.
If you still do not receive the package today, please reach out to us again so we can assist you further. You may call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
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