Purchased a costume Robe, mask, & accessory included. Received costume. Only the robe was present. Called cust service 5 star first time. Said missing items would be sent out. Just a second robe ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to find all the items I needed here, when I was unable to find them anywhere else. Their prices are incredibly reasonable and I didn’t have to wait forever it to arrive.
I was more than pleased with my costume. It fits perfectly and looks just like it does in the picture. I'll definitely buy another costume in the future. Thanks 👍
I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time.... See more
Company details
Information provided by various external sources
BuyCostumes.com is the web’s most popular store for Halloween costumes, accessories and props as well as party supplies and decorations. Visit our Halloween costume and party supply store today. Shop online or call us at 800-459-2969
Contact info
United States
- www.buycostumes.com
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
took way too long -arrived late-kid was…
took way too long -arrived late-kid was disapointed
2 March 2022
Didn't arrive on time and wrong product shipped
I ordered a top hat that I needed for a show on Wednesday. I paid for express shipping so I would receive it on Tuesday. Not only did it not arrive on time, when it did arrive on Saturday (4 days late), it was the wrong product! I'd give you a ZERO if that were an option!
28 February 2022
Paid for expedited shipping and didn’t…
Paid for expedited shipping and didn’t get it in time
28 February 2022
Exactly as pictured
24 February 2022
Arrived on time and in fine condition
Arrived on time and in fine condition. It would be nice if the costumes were higher quality, but buycostumes met their obligation.
23 February 2022
I still haven’t received it☹️
14 February 2022
The mask were not child size as…
The mask were not child size as advertised . They were flimsy I had to glue foam strips in them to keep them from sagging inward .
11 February 2022
The bad and the good.
Not crazy about the materials used in one costume. The other costume was supposed to be a midievil viking cape, but instead I got a Harley Quinn costume. Customer service responded promptly and is correcting the issue. I will buy from them again.
8 February 2022
Love the Viking helmets
Love the Viking helmets! Delivery was quick! I’ve already used them for 2 Superhero days at my preschool and looking forward to using them for Ullr Fest… a Fun celebration of snow that might involve drinking! Thanks!
28 January 2022
This was my first time ordering from…
This was my first time ordering from this company with absolutely no problem. The price and fast service being my major concern.
27 January 2022
Missing essential pieces of costume. No replies from customer service.
My costume arrived missing essential pieces. Customer service has yet to respond. I have chased three times. No reply. Would definitely recommend buying anywhere else.
24 January 2022
The product was fine, but ..
The product was fine, but I had to have it sent to a friend's mailbox in the States because you won't ship to Canada. Disappointing, and explanation as to why not.
18 January 2022
Good customer service
Good customer service, they were very helpful fixing my order. Would buy from again.
5 January 2022
I had a great 1st experience with this…
I had a great 1st experience with this store, even though there was a minor hiccup with the order. They responded to my email, quickly and respectfully! That alone makes me want to continue doing business, with them!
28 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.