BuyBackTronics.comReviews 

2,152
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, transparency, and professionalism, making the selling process simple and straightforward. Many people appreciate the excellent communication throughout the transaction, from shipping to payment, and frequently highlight the promptness of payments received. Reviewers often note that the company offers competitive prices, often higher than other companies, and provides fair evaluations of items, sometimes even increasing the initial quote. However, some customers also noted dissatisfaction with price adjustments, feeling that their items were undervalued or that the final offer was significantly lower than expected. A few other people also felt that the company did not honor their initial offers or provided unsatisfactory explanations for price reductions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease, efficiency, and fairness.... See more

Product

Users describe positive interactions with product, finding the process of selling electronics very easy and... See more

Price

Clients share positive opinions on price, with many reviewers stating they received the best offer compared... See more

Payment

People report positive experiences with payment, highlighting fast and smooth transactions, with many... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for the... See more

Company replied

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,152)

561 reviews in the last 12 months

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Rated 4 out of 5 stars

It was very quick and very fair offer…

It was very quick and very fair offer to buy our old phones. I just didn’t realize there was a hefty fee for the PayPal option but still well worth it and would definitely use this site again for any future electronics.

5 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Lori,

Thank you for taking the time to leave us a review. 😊

Glad to hear you appreciated the overall experience.

You’re right, PayPal does carry a processing fee, which is set by PayPal as part of the transaction, as you are technically considered the seller. We do highlight this during checkout, and for that reason, many customers choose alternatives like eCheck, mailed check, or virtual card, all of which come with no fees.

Do keep this in mind the next time you sell to us.

Thrilled to hear you would use the service again - a 5 star experience awaits.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 4 out of 5 stars

Sold my second device

Sold my second device, chose the mail check but never arrived. But they got it figured out! So good customer support. They don’t take days to answer.

4 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Christina,

Thank you for taking the time to leave us a review and for coming back to sell your second device. 😊

While it’s rare, mailed checks can occasionally get delayed or lost within the postal system. That said, I’m glad to hear the team was able to step-in quickly and get everything resolved for you.

Responsiveness is something we take great pride in, so it means a lot when customers notice.

We appreciate your continued support and hope to deliver a full 5 star experience next time.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Priced right, paid promptly

I believe that I was given a fair quotation for the device I traded in. Once my macbook arrived at BuyBackTronics, they promptly provided a quote in under 24-hours as that was the selection I chose. I got my e-check, cashed it, and everything was smooth. The process took less than a week and it probably would have been faster if I didn't mail over the weekend. Solid business model that I would use again.

-Scott R....Louisville, Ky

4 March 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Scott,

Thank you for taking the time to leave such a detailed review. 🙌

Glad to hear everything went smoothly from start to finish and that the expedited option delivered exactly as expected. When everything lines up, the process really can move that quickly.

Also appreciate you pointing out the timing around shipping, it definitely plays a role, but great to hear the overall experience met expectations.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

You delivered on your part

You delivered on your part. Everything wet so smoothly and according to plan. Great job.

14 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Victor,

Thank you for the review. 😊 It’s been a while since your last trade-in with us, great to have you back.

When the device received matches what was described at checkout, you can always expect us to honor our promises.

Glad to hear everything went smoothly.

We appreciate you coming back to us and hope to see you trading in with us more often.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Just like they said payed me on a…

Just like they said payed me on a virtual card. Would use them again.

13 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Erwin,

Thank you for taking the time to leave us a review and welcome to your first experience selling to us. 🎉

Just like we promised.

We appreciate you choosing us, we know there are plenty of options out there, so we’re truly honored.

We look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Prompt communicative, fair, and efficient!

Buyback Electronics does exactly what they say they'll do when they say they'll do it. The prices I've received for the products I've sent them have been more than fair---and in one case better than I expected. They communicate very well at all stages of the transaction, and make the shipping process extremely easy. I wish these folks worked at the power company, and the car dealership!

13 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jimbo,

Thank you for the thorough and thoughtful review, and welcome back. 😄

Haha, this one definitely gave the team a bit of a chuckle.

You’re absolutely right, in the interest of being fair, we will proactively increase an offer when it’s warranted. It has to work both ways.

Great to hear you appreciated the ease of the process and the communication throughout, that’s exactly what we strive to deliver.

We look forward to working with you for many years to come.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuyBackTronics did what I expected them…

BuyBackTronics did what I expected them to do. They were timely and honest. I would do business with them again.

14 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Howard,

Thank you for the wonderful review. 😊

Glad to hear you enjoyed your very first experience selling to us. Nothing quite like having the integrity we run this business with being noticed, so truly, thank you.

We look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Consistency of procing

The consistency of keeping the price as the same as the website evaluation for me was the best! I had other companies experience and none of them do that!

15 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Joao,

Thank you for taking the time to leave such a thoughtful review. 🫶 It really helps others considering our service make a confident decision.

Looks like the device was received exactly as described at checkout, which is exactly how the process is intended to work. When that happens, there’s no reason to amend the offer. The goal is to provide quotes that we can stand behind.

Glad to hear we were able to meet your expectations.

We look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Traded in two phones

Traded in two phones - got a fair deal.

16 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Bradley,

Thank you for the review and welcome to your very first experience with us. 🎉

Glad to hear you felt the deal was fair. Our offers are always the best possible based on current market conditions.

We appreciate you choosing us and look forward to your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

Not enough money

Not enough money

12 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Alan,

Thank you for your feedback.

While our offers are generally very competitive, I can see there was an adjustment made after inspection as the controller could not be confirmed to be working. As a result, it was treated as non-functional and the payout reflected the value of the console itself.

This was noted in the inspection details, but I did want to take a moment to provide a bit more context here.

We appreciate you choosing us and hope you will consider us again in the future.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Fair price paid and timely /easy…

Fair price paid and timely /easy process for shipping/review and payment. Would recommend service to other

16 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Eric,

Thank you for taking the time to leave us some feedback, it means a lot to us. 😊

Glad to hear you enjoyed the entire experience, especially on your very first trade-in with us.

We really appreciate the recommendation.

We look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

It was a very smooth process.

It was a very smooth process.
Looking forward to working with you again.

1 January 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Charles,

Thank you for taking the time to leave us a review and welcome to your first experience selling to BuyBackTronics.com. 🎉

Glad to hear you appreciated the smooth process.

Always a pleasure to see an older device that’s been well looked after over the years.

We, too, look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Trusted company.

Good price and quick payment. Thank you

1 February 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey David,

Thank you for the review. 🙌

Glad we were able to meet your expectations on your very first trade-in with us.

We appreciate you choosing us and hope to work with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

Downgraded

My iPhone was downgraded quite a bit, and I received less than half of what I had originally brokered for my trade in. On the flipside, at least I got a few bucks ... it's better than nothin'!

1 February 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Christian,

We appreciate you taking the time to leave us some feedback.

You’re right that the initial offer for your iPhone 8 was adjusted. Based on inspection, the device showed noticeable scratches across the display along with battery health below the 80% threshold, which did impact the final value.

While our goal is always to honor the original quote, adjustments can be necessary when condition or functionality differs from what was selected at checkout.

That said, customers always remain in control. If an amended offer does not feel right, we offer a free return so you can decide how you’d like to proceed.

We hope this provides some helpful context and appreciate you giving our service a try.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Clear directions and fast payment

Clear directions and fast payment.. Everything was straightforward. I got a reduced offer by maybe $10-15 when they saw the condition of the phone, but I think it was a fair assessment and I still got a good price for it.

26 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Edgardo,

Thank you for the thoughtful review, we truly appreciate it. 🙌

We are glad you found the process clear and straightforward from quote to payout.

It is unfortunate, but in the spirit of keeping the process fair, consistent, and predictable, we do occasionally have to adjust an offer. When that happens, a revision is always provided along with a clear and concise explanation outlining the reason for the adjustment. We appreciate your understanding and are glad you still felt the final offer was fair.

Thank you for choosing BuyBackTronics.com. We look forward to working with you again on your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Buybacktronics are amazing!!

Buybacktronics are amazing. Second time using them, and no complaints, only compliments! Thanks! :)

25 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Chaf,

Thank you so much for the kind words and welcome back. 🎉

Second time trading in with us and only compliments, we will gladly take that.

It is always a pleasure working with you, and we look forward to the next one.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

quality - plus

superb service from the first inquiry to completion of the transaction. . .please keep the biz humming along.

25 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Stephen,

Great to see you back trading in with us. Your last sale was way back in 2022, so it is always nice to welcome a returning customer. 🙌

We are glad you enjoyed the entire process from start to finish. Support from customers like you is exactly what keeps the business humming along.

And yes, since 2022 we have added quite a few new categories to the site, so be sure to keep us in mind for even more of your tech in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

Might not get the money you think you will

Service offers several conditions on their website but what they consider your items condition and what you consider it are not always the same. Just be prepared to receive a counter offer significantly lower than what you are expecting.

Better of seeling the item on your own (ebay, facebook marketplace etc) than to use this service. They are responsive but dont actually offer the numbers they claim to.

25 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey David,

We are disappointed that we were unable to meet your expectations, especially as this was your first experience with us. That said, we appreciate the opportunity to provide clarity.

At checkout, your Galaxy Tab was submitted in “Flawless” condition. During inspection, our evaluation team documented excessive scratches on both the display and the body/bezel. These findings were shared with you in the evaluation notes.

After you disputed the assessment, the trade-in was escalated to a supervisor for a second review. The supervisor independently confirmed the same condition findings and provided photo documentation to support the adjustment. I personally reviewed the images that were shared with you and agree with the final assessment. Based on the level of wear observed, the device was accurately regraded to “Fair” in line with our published grading guidelines.

I must stress that our goal is always to honor the original quote when devices are described accurately - that is the entire essence of our service and the reason we provide instant quotes upfront. However, accurate condition selection from the outset is essential. We evaluate both cosmetic and functional aspects of every device, and our grading standards are applied consistently. Our grading guidelines are published to create clarity and consistency, helping ensure the experience is straightforward and free of surprises for both parties.

As outlined in our process, amended offers are completely obligation free. Since we were unable to reach an agreement regarding condition, your device was processed for return as requested.

We appreciate you giving our service a try and wish you the best moving forward.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Buyback Tronics made my trade as easy…

Buyback Tronics made my trade as easy as it could be! From telling me what my device was worth, to how to ship it back to them. They were spot on with timelines, I didn’t have to wait a long time to get a decision once they received my device.
I would use them again absolutely!

24 February 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Theresa,

Now that is a review worth framing on the office wall. 😊

Thank you so much for the kind words, especially as this was your very first experience selling to BuyBackTronics.com. We are thrilled to hear everything felt clear, timely, and easy from quote to payout.

That smooth, predictable flow is exactly what we work hard to deliver.

We truly appreciate you giving us a try, and we look forward to your next trade-in with us.

Cheers,
The BuyBackTronics.com Team

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