We had a great time at the London Steakhouse. The staff were all very friendly. The mackerel pate was delicious as was the beef bourgonion and fish cake. The chocolate mouse for desert was a let down,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good value voucher with discount code. However I wanted three vouchers and it kept reverting to the full price without saying why. I worked out in the end it was because you could only get the discou... See more
Company replied
My husband and I had a great vegetarian tasting experience in Bath through buy a gift. It is just so easy to use! One slight gripe as I don't drive is that if you were to choose a hotel deal, you cann... See more
Company replied
Good hotel. Booking process straightforward and readily accepted a change of date. Delicious cakes. Would have preferred more of the sandwiches made with wholemeal bread and bone china crockery woul... See more
Company replied
Company details
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Buyagift
Thank you for the fantastic feedback Louise. We’re delighted to hear you had a brilliant time on the cruise and that the knowledgeable and friendly team helped make the experience even more enjoyable. We really appreciate you sharing your experience!
-Eddie
Reply from Buyagift
Thank you for your lovely feedback Kevin. We’re delighted to hear you were very happy with the service and enjoyed the food. We really appreciate you taking the time to share your experience!
-Eddie
I had to cancel it,as it was surprise…
I had to cancel it,as it was surprise birthday gift so I couldn’t name a place or a date to go to the venue, as requested.
3 September 2026
Reply from Buyagift
Thank you for taking the time to share your feedback Glenda. We're sorry to hear you weren't able to complete your booking as planned. We understand that arranging a surprise gift can make it difficult to provide specific dates or locations in advance, and we're sorry for any frustration this caused. We appreciate your comments and will take them on board as we continue to review and improve our booking process. We hope you'll consider using us again in the future.
-Emily
Quick and hassle free
Quick and hassle free. Sorted my problem no with no issues. Great customer service
7 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to leave us a review Toni. We're delighted to hear that your issue was resolved quickly and hassle-free, and that you received great customer service. We hope you enjoy your experience!
-Emily
My advice is don't waste your time
My advice is don't waste your time, I was gifted an experience and paid an extra £20.50 to upgrade, I booked the experience and it never arrived. I asked for the upgrade money to be refunded and after about 20 conversations of going round in circles I managed to get that back. However the original gift experience voucher no longer works so I have not been able to enjoy any experience. It's a shame everything is automated as if there was an actual number with humans at the end of the line, this issue could have been resolved. I won't bother using this service again!
5 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Kirsty. We're very sorry to hear about your experience and understand how disappointing it must have been to encounter issues with your booking and voucher, especially after paying for an upgrade. We appreciate how frustrating it must have been to spend so much time trying to resolve the matter, and we're sorry that we fell short of the service you expected. Your comments have been noted and will be shared with the relevant teams as we continue working to improve both our processes and the support we provide. We hope we'll have the opportunity to restore your confidence in us in the future.
-Emily
Reply from Buyagift
Thank you for your review. We're delighted to hear you found the process easy to use and that everything worked well for you. We really appreciate your feedback and hope you enjoy another fantastic experience with us soon.
-Emily
The tour was given as a gift
The tour was given as a gift, and they loved the experience.
27 August 2026
Reply from Buyagift
Thank you for your lovely review. We're so pleased to hear the tour was enjoyed and made such a great gift. It's wonderful to know the recipient had a memorable experience, and we hope we can help create more special moments again in the future.
-Emily
Glimpse on history of the castle and…
Glimpse on history of the castle and its owner..lovely reception and hosts.
27 August 2026
Reply from Buyagift
Thank you for taking the time to leave your review. We're delighted to hear you enjoyed learning about the castle's history and its owner, and that you received such a warm welcome from the reception team and hosts. It's wonderful to know the experience was both informative and enjoyable. We hope to help you create more great memories with us again soon.
-Emily
AVOID!!!
We were bought a gift of Gousto after we had twins. I wasted hours and hours trying to get the voucher to activate and getting in touch with online customer service to help. The website took me round in circles and the customer experience was awful. In the end I had to get a credit, which then was also impossible to use aswell. The whole premise of the site is defunct! It is probably the worst gift I have ever been bought, even though it should have been a really thoughtful one! Instead it led to hours trying to sort something that should have been swift and easy whilst trying to juggle new born babies. AVOID AVOID AVOID!!! Especially if buying a gift for someone else. Awful experience!
4 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your feedback Sarah. We're very sorry to hear about your experience. We understand how frustrating this must have been, and this certainly isn't the experience we aim to provide.
We'd really like the opportunity to investigate what happened and see if we can put things right. Please contact us at trustpilot@buyagift.com, including your voucher details or the email address associated with your account, and our team will be happy to look into this for you.
We appreciate your feedback, as it helps us identify areas where we need to improve, and we hope to have the chance to restore your confidence in us.
-Emily
Solved our problem efficiently
The process of changing the original gift for another experience was a little complicated. We then had a probably unique problem, where the restaurant we wanted to book was closing for good before we could redeem our voucher, and we were unable to use it anywhere else within the 60 days. Once we were able to contact customer service directly, Buyagift quickly unredeemed the voucher so we could book another experience.
7 September 2026
Unprompted review
Reply from Buyagift
Thank you for taking the time to share your experience with us Perry. We're sorry to hear that exchanging your original gift and the unexpected closure of the restaurant made the process more complicated than it should have been. However, we're really pleased that once you were able to get in touch with our customer service team, they were able to quickly unredeem your voucher so you could choose another experience. We truly appreciate your patience and understanding, and we hope you enjoy your new experience. Thank you again for your feedback!
-Emily
I've already left a review to which you…
I've already left a review to which you have responded
3 September 2026
Reply from Buyagift
Thank you for taking the time to leave your feedback Steve.
We're sorry to hear that redeeming your voucher was more difficult than expected. We understand how frustrating this can be, and it's certainly not the experience we want for our customers.
If you're still experiencing any issues or need any assistance, please contact our team at trustpilot@buyagift.com, and we'll be happy to look into this for you and help get things resolved.
-Emily
Reply from Buyagift
Thank you for taking the time to leave your review.
We're very sorry to hear that you have not received your order, and we understand how disappointing this must be.
We'd like the opportunity to look into this for you. Please contact us at trustpilot@buyagift.com with your order details and a member of our team will investigate what has happened and work to resolve this as quickly as possible.
-Emily
Reply from Buyagift
Thank you for taking the time to leave us a review Valerie. We're delighted to hear you had a great spa day and that the booking process was easy. We hope to help you create more memorable experiences in the future!
-Emily
Close by and good price
They had the gift package that i was looking for at a reasanoble price cheaper than many i had looked at and at the closest venue to my daughters house the experience was for her
3 September 2026
Reply from Buyagift
Thank you for your wonderful review Andy! We're delighted to hear you found the perfect gift package at a great price and that it was available at a convenient location close to your daughter's home. It's fantastic to know we could help make finding the right gift simple and affordable. We hope your daughter has a fantastic experience, and we look forward to helping you again in the future.
-Emily
Spa day at Westcliffe hotel Bournemouth…
Spa day at Westcliffe hotel Bournemouth spa rubbish very shabby but meal very nice
3 September 2026
Reply from Buyagift
Thank you for taking the time to leave your review Shirley. We're pleased to hear you enjoyed the meal, but we're sorry that the spa facilities at the West Cliff Hotel didn't meet your expectations. We understand how disappointing this must have been, especially when you were looking forward to a relaxing spa day. Your feedback is valuable and will be shared with the relevant team as we continue to work with our experience partners to maintain the standards our customers expect.
-Emily
Buying these vouchers is not always cost effective!!
Buyagift - If using an existing voucher and needing to change the activity, it always ends up costing a lot more than it would if just buying that same deal outright. I had two single vouchers for the same deal that I wanted to book together and the system was wanting to charge me more to book them together 😢
2 September 2026
Reply from Buyagift
Thank you for taking the time to share your feedback Gillian. We're sorry to hear that the exchange process didn't meet your expectations. We understand how disappointing it can be when exchanging vouchers appears to cost more than purchasing the same experience outright, especially when trying to combine two vouchers for the same booking. We appreciate your comments, as they help us understand where the process can be confusing and where improvements can be made.
-Emily
Reply from Buyagift
Thank you for your lovely review Nigel! We're delighted to hear that you found the process so easy to use and completely hassle-free. Providing a simple and seamless experience is exactly what we strive for. We hope you have a fantastic time enjoying your experience, and we look forward to helping you again in the future.
-Emily
Quick and simple
When I ordered online from buyagift everything was made clear to me when ordering and then within two days I had received my vouchers quick and simple
2 September 2026
Reply from Buyagift
Thank you for your wonderful review Kenneth! We're delighted to hear that you found the ordering process clear and straightforward, and that your vouchers arrived quickly. Providing a simple and hassle-free experience is what we aim for, so it's great to know we met your expectations. We hope you have a fantastic time enjoying your experience, and we look forward to helping you again in the future.
-Emily
Vital to check whose website it is, before buying.
Thank you for refunding my booking fee: I had not understood that this was Buyagift's site, not the actual hotel we wanted to go to. That was kind of you, and I am now extremely careful!
2 September 2026
Reply from Buyagift
Thanks for taking the time to share your experience Jennifer. We're pleased we were able to resolve this for you and that you were happy with the outcome. We appreciate your understanding, and we're glad we could help. We hope to welcome you back in the future and provide you with a smooth experience from start to finish.
-Emily
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