I’m happy with the overall experience. The food was creative and presented well. Our server gave me a brief rundown of the storyline which was appreciated. The only reasons to not give 5 stars is t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Our afternoon tea was a nice experience, made better as we were joined by friends. Wortley Hall is a lovely venue in which to enjoy afternoon tea. My only criticism is that at £25 it's pricey for sa... See more
Company replied
Booked hotel with voucher which my son bought as a gift worth £150. Did'nt cover the amount for stay we had to add another £15 towards it making it £165. Hotel confimed booking with the cost it woul... See more
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Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told t... See more
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Company details
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66K reviews
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Mystery City Walk
I bought exactly what I wanted at a good price.
I redeemed my voucher straight away and delivery was quick
25 August 2026
Reply from Buyagift
Thank you for your lovely review Trudy!
We're delighted to hear that you found exactly what you were looking for at a great price. It's also wonderful to know that redeeming your voucher was quick and straightforward, and that delivery was prompt.
Thank you for taking the time to share your experience. We hope you enjoy your purchase and look forward to helping you find more great experiences in the future!
-Emily
Bought gift voucher for London…
Bought gift voucher for London steakhouse a year ago but went there on Monday. Had 5 course meal and drinks. Very small food portions indeed. But then got charged another £40 odd pounds ontop of the gift voucher amount. Ok we had bottle of water and side of potatoes and coffee. What a rip off. Got given burnt food. The service was kinda good. But really. Cover charge and then service charge. Awful. Let the customers tip you if they feel it’s worth it. Won’t be going back to that restaurant or using buyagift ever again. As they don’t tell you what these restaurants will charge you after you’ve had your meal. Welcome
To RIP off Britain. You make enough money form the meals anyway. Better off going to Nando’s for a meal. Seems everyone that goes here has a voucher.
25 August 2026
Reply from Buyagift
Thank you for taking the time to share your feedback.
We're sorry to hear that the dining experience did not meet your expectations. We understand how disappointing it can be when additional charges and elements of the meal experience come as an unwelcome surprise, and we're sorry that this left you feeling dissatisfied overall.
While we're pleased to hear that you found the service to be good, we appreciate your comments regarding the food portions, quality of some dishes, and the extra charges incurred during your visit. Feedback like yours is invaluable, and we'll ensure that your concerns are shared with the relevant team and venue partner for review.
Thank you again for your honest feedback. We regret that this experience has affected your perception of both the restaurant and Buyagift, and we appreciate you bringing these matters to our attention.
-Emily
Excellent Venue
Excellent Venue, Good service and food. Easy to register my gift and book the venue. the experience ran smoothly.
18 August 2026
Reply from Buyagift
Thank you for your excellent review Anthony!
We're delighted to hear that you enjoyed the venue, service, and food, and that the entire experience ran smoothly. It's also great to know that you found it easy to register your gift and book your chosen venue.
Thank you for taking the time to share your feedback. We hope to help you create more memorable experiences in the future.
-Emily
Really good facilities and experience !!!
Really good facilities ( pool relaxing area and treatment room) also they provided a lovely meal .
Very organised logistics to get your treatment and good masaje treatment and also bought some beauty products.
27 August 2026
Reply from Buyagift
Thank you for your wonderful review Hannia!
We're delighted to hear that you enjoyed the facilities, including the pool, relaxation area, and treatment room. It's also great to know that you appreciated the lovely meal and found the treatment process well organised from start to finish.
We're especially pleased that you enjoyed your massage treatment and even found some beauty products to take home. Thank you for taking the time to share your experience.
-Emily
My son was bought a voucher from…
My son was bought a voucher from buyagift for christmas to go on a tour of Lfc stadium. It was absolutely perfect from the ease on how to redeem it to the whole tour of the stadium.
25 August 2026
Reply from Buyagift
Thank you for your fantastic review!
We're delighted to hear that your son's Liverpool FC Stadium Tour was such a great experience. It's wonderful to know that everything went smoothly, from redeeming the voucher to enjoying the tour itself.
Thank you for choosing Buyagift and for taking the time to share your feedback. We hope your son made some amazing memories on his visit!
-Emily
Perfect voucher for a little treat
Perfect voucher for a little treat. easy to use, great value for money. Beautiful hotel, smooth booking process and great customer service.
27 July 2026
Reply from Buyagift
Thank you for your wonderful review Carole!
We're delighted to hear that you found the voucher easy to use and great value for money. It's also fantastic to know you enjoyed the beautiful hotel, experienced a smooth booking process, and received excellent customer service.
We really appreciate you taking the time to share your experience and hope to help you enjoy another well-deserved treat soon!
-Emily
Easy ordering process
Lots of experiences to choose from, easy ordering process and fast delivery
24 August 2026
Reply from Buyagift
Hi Mrs D Williams,
Thank you for your review we really appreciate it.
We love to hear that you found it easy to order, fast to deliver and also that you like the wide array of choice.
Date expiry
I mistakenly read the expiry date.as being the date of purchase and bought an unnecessary sxtension so otherwise it was good.
25 August 2026
Reply from Buyagift
Hi Trevor,
Thank you for your review.
I am sorry to hear that your voucher was set to expire, and it was going to cost over half of the original fee to extend. If you would like to discuss this further we would be more than happy enough to look into this for you. If you reach out at trustpilot@buyagift.com
Helpful people and good service😊
29 August 2026
Unprompted review
Reply from Buyagift
Hi Angela,
Thank you for your review we really appreciate it.
We are so happy to hear that you found our staff helpful and that the service was good.
Great value for money really enjoyed it
25 August 2026
Reply from Buyagift
Hi Lisa,
Thank you for your review we really appreciate it.
We're so pleased to hear you found it great value for money, and you really enjoyed it.
Excellent customer service
I contacted Buyagift about an experience voucher that had unfortunately expired without being used. I completely understood that the voucher was outside their normal terms and that they weren't obliged to offer a refund or extension.
However, after I explained the circumstances, the customer service adviser, Tony, took the time to look into the situation again and went above and beyond their normal policy to find a solution. They offered to extend the voucher free of charge or, alternatively, exchange it for the full value as Buyagift credit, which was particularly helpful as it gives me the flexibility to choose an experience that will be more suitable.
I was genuinely impressed by how understanding and accommodating they were. Rather than simply saying that the voucher had expired and there was nothing they could do, they took the circumstances into consideration and found a very fair solution.
Excellent customer service and a really appreciated gesture of goodwill. Thank you, Buyagift!
28 August 2026
Unprompted review
Reply from Buyagift
Hi H A,
Thank you so much for taking the time to share such a thoughtful review! We are absolutely delighted to hear that Tony was able to go above and beyond to help you out.
We always strive to be as understanding and flexible as possible, so it means the world to us knowing that Tony’s gesture of goodwill gave you the flexibility you needed. Enjoy choosing your new experience—we hope it's unforgettable!
The staff were all ace
The staff were all ace. The drivers on the car with me, in particular, helped me get the most out of the day. They were fantastic especially Jim,
18 August 2026
Reply from Buyagift
Hi Ric,
Thank you for your review we really appreciate it.
We're so happy to hear that the staff were all ace and that the driver you were with helped get the most out of the day. This is the feedback we love to hear.
Reply from Buyagift
Hi Susan,
Thank you for your review we really appreciate it.
We're so happy to hear you are pleased with the discount offered, and that the site was easy to navigate.
Experience was cancelled by the partner…
Experience was cancelled by the partner company and I have twice contacted customer services to rebook or renew my voucher with no success. I’m told they are going to help and nothing happens.
18 August 2026
Reply from Buyagift
Hi Mr T Hayes,
Thank you for leaving your review.
I am sorry to hear your experience has been cancelled and that you have not received the help needed to get this resolved. If you would like to discuss this further, if you could reach out to us at trustpilot@buyagift.com
Reply from Buyagift
Hi there,
Thank you for your review we really appreciate it.
We're so pleased to hear you had excellent service and that the food was beautiful.
We bought an experience gift card as an…
We bought an experience gift card as an 80th birthday gift - and the recipient was delighted. She's looking forward to choosing her treat!
It was a very straightforward process, ordering this. Many thanks.
17 August 2026
Reply from Buyagift
Hi Gillian,
Thank you for your review we really appreciate it.
We're so pleased to hear that this gift was easy to use, and straight forward. Especially happy to hear it brought delight for the recipient on their 80th birthday. We strive for this sort of feedback, it is so great to hear.
Surprised how quickly my order came
Surprised how quickly my order came , it’s for my eldest sons birthday very pleased with the presentation
24 August 2026
Reply from Buyagift
Hi Frances,
Thank you for your review we really appreciate it.
We love to hear that your son's gift has arrived promptly and that you are pleased with the presentation.
Reply from Buyagift
Hi Col,
Thank you for your review we really appreciate it.
We're pleased to hear that everything was sorted with ease and that the staff were helpful.
The staff were friendly and helpful
The staff were friendly and helpful. . My husband and I enjoyed our afternoon tea. I thought it very thoughtful that my vegetarian food was on a separate plate. Felt very comfortable.
16 August 2026
Reply from Buyagift
Hi Mrs Dawn Bacon,
Thank you for your review we really appreciate it.
We're so happy to hear you had a lovely time at your afternoon with your husband, and that the staff made sure your vegetarian food was plated separately. This is what we love to hear about peoples experiences.
Gift box and voucher arrived promptly
Gift box and voucher arrived promptly, shame no brochures for examples of experiences
24 August 2026
Reply from Buyagift
Hi Pat,
Thank you for your review we really appreciate it.
We're glad to hear that you did get your gift box and voucher promptly. I do apologise that you did get a brochure. But you are able to log into the voucher on our site, and you will be able to find example experiences there.
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