Have used Buxtons in the past but hadn't lately as too far away, however after being let down by another firm lacally to me, checked our their prices for a Stihl Kombi 94 unit. Went over saturday mo... See more
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Over the top customer service Kelly! I do right of way clearance and install fire brakes around pole structures throughout the Pacific Northwest here in the states and a lot of specialty clothing is... See more
Company replied
My telephone query with Buxtons about S&J Straight Slasher was dealt with promptly and to my satisfaction. Following this call I immediately ordered, and it was delivered next day. I was advised by... See more
Company replied
Bought an echo saw in November (already reviewed that experience 5*) unfortunately last week the stop start button boke off whilst in use. Emailed on the day and included pictures which I think were... See more
Company details
Written by the company
The Midland's Leading Arborist & Landscaping Equipment Supplier. Arborist Supplies & Garden Machinery - Available in-store at our showroom, or online at www.buxtons.net
Contact info
Coppice House, Teddesley, ST19 5RP, Staffordshire, United Kingdom
- 01785712397
- sales@buxtons.net
- www.buxtons.net
Great service and products as usual
Great service and products as usual. Thanks!
23 November 2018
Unprompted review
Reply from Buxtons
Hi Shane,
Thanks for the wonderful review. I'm glad you appreciate Buxtons' great customer service. The team at Buxtons strives to provide customers with the absolute best, everyday. It's great to hear our efforts aren't going unnoticed. Thank you for your continued support, Shane.
Lewis Wickes
Digital Marketing
No Mucking about
Found what I wanted, bought it, got it delivered. No fuss, no mucking about, dead easy. Thank you
14 November 2018
Unprompted review
Reply from Buxtons
Thank you, Paul. I'm happy to hear that you're so happy with our service. It's no mean feat making sure all our customers get a quick & efficient service every time, so we're glad to hear our efforts are paying off. Thank you for you're praise Paul, I'll pass your kind words on to the team.
Lewis Wickes,
Digital Marketing
Reply from Buxtons
Thank you for this 5 star review, Gerard! I'm glad to hear you're enjoying your slasher.
Lewis Wickes,
Digital Marketing
Perfectly packed
Perfectly packed, product reat - shame about delivery!
Courier let you down a little -tried to deliver to residential property .... unable to contact anyone to recall ... delivered following day.
19 October 2018
Unprompted review
Reply from Buxtons
We're sorry you had a poor experience with DPD, Susan. We trust DPD with over 95% of our deliveries, so it's upsetting to hear they let you down this time. Thank you for your kind words towards us none the less, we hope to hear from you again soon.
Lewis Wickes
Digital Marketing
Good price and fast efficient delivery
16 October 2018
Unprompted review
Reply from Buxtons
Thank you for this 5 star review, Peter! I'm glad to hear you had a fantastic experience with us.
Lewis Wickes,
Digital Marketing
Reply from Buxtons
Thank you, Kim. I'm happy to hear that you're happy with our service. We're looking forward to hearing from you again soon.
Lewis Wickes,
Digital Marketing
Fantastic service as the trousers were…
Fantastic service as the trousers were faulty and we had a swap delivery the very next day
12 October 2018
Unprompted review
Reply from Buxtons
Thank you, Delma for this fantastic feedback. We're so thrilled we're able to offer services like swap-it boxes, free next-day delivery, and delivery time notices, whenever possible. The team here at Buxtons are wholly devoted to our work, and it gives us great encouragement to get positive feedback.
We hope to hear from you again soon.
Lewis Wickes, Digital Marketing
Everything went perfectly
Everything went perfectly! Fast, simple and efficient. Thank you
12 October 2018
Unprompted review
Reply from Buxtons
Thank you for this glowing review, François. I'm glad everything went smoothly for you, we work hard to ensure all our customers have a top-notch ordering & delivery experience. It's great to hear our work is not going unnoticed.
Lewis Wickes, Digital Marketing
Brilliant Buxtons!
A great website, a fast turnaround and the most competitive price! What more could I want?
10 October 2018
Unprompted review
Reply from Buxtons
Thank you for this fantastic review, Trev. I'm so pleased you love the service we provide!
Lewis Wickes, Digital Marketing
Items not in stock
As with our order last year, our recent one was missing and item as it was not in stock. We had to wait almost a week for the last part of our order.
Would be better if the website accurately detailed out of stock items so alternatives could be chosen.
6 October 2018
Unprompted review
Reply from Buxtons
Hi David,
I am very disappointed to hear this and sincerely apologise for the inconvenience. This experience is not what we want our customers to have, so I am going to investigate further in a bid to make sure this issue is resolved. I am personally looking into improving the accuracy of critical areas of our website like this. I assure you that significant steps are being taken to ensure that yourself and other customers don't have issues like this in the future. Please reach out to me if you have any other ideas on how we can improve our website.
Lewis Wickes,
Digital Marketing.
Buxtons
Chain Saw Boots
I ordered top quality chain saw boots from Buxtons which arrived very promptly and in perfect condition. Their website was easy to use. Definitely order from Buxtons again.
6 October 2018
Unprompted review
Reply from Buxtons
Hi Barbara,
Firstly, we want to thank you for willingly spending your time to write us a review. We're glad you're enjoying your boots. We appreciate our continued support and hope to hear from you again very soon.
Lewis Wickes,
Digital Marketing
Delivered next day
Delivered next day , good communications, fair price.
4 October 2018
Unprompted review
Reply from Buxtons
Thank you, John. We're happy to hear that you're happy with our prices and speedy delivery! We work hard to ensure customers get the fantastic products we stock as fast as possible. Your feedback means a lot to us, hope to hear from you again soon.
Lewis Wickes,
Digital Marketing
I done a order on line over the weekend…
I done a order on line over the weekend and they phoned me by Monday lunch time to say that your package is being shipped out and you will get it next day .
Great service will be ordering from them again
Mark Gerrard
Muddy boots garden and fencing services
2 October 2018
Unprompted review
Reply from Buxtons
Thank you, Mark, for taking the time to leave this 5-star review. We are thrilled that you had such a great experience using Buxtons. We hope to deal with you again soon.
Sophie Burgess, Digital Marketing
Great service Online and in store
Great service Online and in store
Give good advice when needed
Will Use again as I’m loyal customer 👍🏻
21 September 2018
Unprompted review
Reply from Buxtons
Hi Jonathan,
Thanks for the fantastic review. We're glad you appreciate our great customer service. Our team at Buxtons strives to provide you with the absolute best, everyday. Thank you for your continued support.
Kind Regards,
Lewis Wickes
Digital Marketing
Prompt delivery
8 September 2018
Unprompted review
Reply from Buxtons
Hi James,
I'm thrilled to hear that you're impressed with our speedy delivery! I am however confused why you have left us just one star. We work hard to maintain a high TrustScore and 1 star reviews like your's have a big effect on it. Is there something we could have done to get a higher rating from you, or have you made an innocent mistake? You can reach me on 01785 712397 or email me at lewis@buxtons.net.
Kind Regards,
Lewis Wickes
Digital Marketing
Very fast and reliable service
Very fast and reliable service! Great team and extremely helpful.
8 September 2018
Unprompted review
Reply from Buxtons
Thank you, Tom, for this 5-star review. The team here at Buxtons is thrilled to hear such good feedback.
Sophie Burgess, Digital Marketing
Very quick delivery great products
6 September 2018
Unprompted review
Reply from Buxtons
Thank you for using us Pamela. We stock a huge range of other garden tools and landscaping equipment, so hope you will consider using us again in the future.
Lewis Wickes
Digital Marketing
Great products and fast and tracked…
Great products and fast and tracked delivery
31 August 2018
Unprompted review
Reply from Buxtons
Thanks for this 5 star review AjC Maintenance. We're thrilled that you're pleased with our speedy despatch & delivery. We hope to hear from you again very soon.
Lewis Wickes
Digital Marketing
Great service and
Great service and, to its credit, Buxtons holds stocks of spare parts that aren't available elsewhere. My one criticism is the £6.50 flat rate postage fee which, for two small replacement springs for secateurs, seems steep, especially when it arrived in a big DPD van. Maybe a smaller fee for small items?
30 August 2018
Unprompted review
Reply from Buxtons
Thank you for your review. We apologise that you had to pay a steep postage fee. We've taken your feedback on board, and working on bringing a cheaper Royal Mail option to select products on our website. Thank you for your feedback, we really appreciate it.
Lewis Wickes,
Digital Marketing
Reply from Buxtons
Thank you for this 5 star review Mr Parsons! We're sorry we couldn't provide you with all the products you wanted this time. We hope to hear from you again soon.
Lewis Wickes,
Digital Marketing
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